Service Representative Customer Care

GBOGBOADE, Adeoluwa Ozioma

**,******** ******, ******* - ****, Lagos State.

Mobile: +234********** Email:adi33y@r.postjobfree.com

Date of Birth: 16th August, 1994

Gender: Female

PERSONAL STATEMENT

A Food Science and Engineering graduate, with a 2:1 honors degree from Ladoke Akintola University of Technology. Having received extensive trainings as a food scientist and have gathered hands on experience in other fields such as customer relationship management, admin, finance, project management and IT skills. Over time, I have developed skill set in; time and stress management skills, creativity, quick problem solving ability, managerial skills, and excellent interpersonal and communication skills. My ability to learn and adapt to new things quickly in diverse working conditions and high emotional intelligence, makes me a valuable asset.

EDUCATIONAL BACKGROUND

Ladoke Akintola University of Technology (LAUTECH), Ogbomosho. 2012-2018 B.Tech, Food Science and Engineering

Graduate. CGPA 4.01.

(Coursework in Food Microbiology, Food Analysis, Food Biotechnology, Food Biochemistry, Food Engineering)

WORK EXPERIENCE

DE – HARYOR GLOBAL SERVICES LTD, WUSE ZONE 2, ABUJA. Power and Energy distributor (MAP)

Account sales officer (NYSC) May 2019 - March 2020

-Collect cash from all vending locations.

-Create reports on sales.

-Maintain digital and physical records of invoice, receipts and other documents.

-Address customer’s payment issues

-Proper management of petty cash, payroll and other office expenses.

-Monthly account reconciliation.

DE-HARYO GLOBAL SERVICES LTD, WUSE ZONE 2, ABUJA

Power and Energy distributor (MAP)

Customer service representative January - April 2019

- Managed large amount of incoming calls.

- Managed customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.

- Identified and assessed customer's need to achieve 100% customer satisfaction.

- Built sustainable relationships and trust with customer accounts through open and interactive communication.

- Identified and escalated technical issues to supervisor.

- Provided accurate, valid and complete information by using the right methods/tools.

- Kept records of customer interactions, processed customers account and filed documents.

GUARANTY TRUST BANK, AREA 11, ABUJA.

Banking and finance Industry.

Internship October 2016- February 2017

Customer service representative

- Attended to customer’s complaints on ATM cards and services.

- Issuance of ATM cards to customers.

- ATM cards collection, sorting, collation and systematic archiving.

- Office management duties; daily archiving and retrieval of documents and records, kept stock of office supplies etc.

- Vetted and uploaded of customer's data for account opening

- Internal data information audit in preparation for external auditing

SKILLS

• Expert use of Microsoft suites for diverse use

• Expert use of QuickBooks accounting software.

• Expert use of CRM application.

• Good Research and Inquisitive abilities.

• Good Leadership and Managerial skills.

• Good Verbal and Written Communication Skills.

• Analytical and problem-solving skills.

• Effective communication and attentive to details.

• A team player and result-oriented.

• Ability to use CorelDraw, Photoshop for design.

• Basic knowledge on Python programming and Data analysis.

• Good knowledge of HTML, CSS and Bootstrap.

• Expert use of DHIS2.

• General Knowledge on Food science and Engineering.

• Event and project management skills.

TRAININGS AND CERTIFICATION

HNG Remote Internship (Frontend Dev.) June-July 2020 Human Resources Management (HRM). Feb - March 2020 Project Management Professional (PMP) Feb - March 2020 Customer Relationship Management (CRM). Feb - March 2020

HOBBIES AND INTERESTS

Reading, Travelling and Gaming (crosswords, puzzles etc)

REFEREES

Reputable referees available on request.

Contact this candidate