Front Desk Manager
Resume:
Christopher Miles
Mililani, Hawaii 96789
**********@*****.***
PROFESSIONAL PROFILE:
I am an enthusiastic and dedicated professional with extensive experience across all areas of Hotel Management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through successful completion. A proactive individual with a logical approach to challenges, I perform effectively even with a highly pressurized working environment.
SKILLS:
Over 20 years of managerial and proven leadership skills.
Over 20 years of providing excellent customer service.
Knowledgeable in Microsoft Office Software, Word Outlook, & some Excel.
Knowledgeable in Stellex, Room Master, Opera & RDP Systems.
Able to work with all levels of people and their diverse cultures and lifestyles.
Ability to work in a fast paced administrative capacity while multitasking with guests and customers.
Excellent verbal and written skills
Familiar with hotel financial, sales, and revenue management reports.
Cash Handling and reconciliation.
Experienced in the management of staff including hiring, releasing, scheduling, payroll, counseling and disciplining.
Type 50 WPM.
Highly organized and able to assist and satisfy guest with their issues and challenges on a day to day basis.
American Hotel & Lodging Certified Hospitality Supervisor
EDUCATION:
Heald Business College
Associate in applied Science Degree in Business Administration with Emphasis in Hospitality and Tourism.
WORK HISTORY:
Best Western the Plaza Hotel Honolulu, Hawaii June 2016-Present
Guest Service Manager
Greet and assist guests and owners in a timely manner and respond in a positive and active way to their inquires; handling of hotel challenges as they occur.
Managing of the Guest Service Staff, Bell desk, and Shuttle drivers, that includes hiring, training, counseling, scheduling, payroll, and disciplining.
Managed hotel room inventory on a daily basis.
Established a key focus on quality and consistency across the business to deliver utmost guest experience
Boosted morale and resolved critical inherited labor relations issues.
Decreased overtime by 15% through strategic staff restructuring.
Directed overall activities of the front desk, Bell & Shuttle drivers.
Recruited, hired, and trained hotel personnel, planned staff member’s daily assignments and quickly addressed all unexpected issues.
Created daily bank deposits.
Christopher Miles
95020 Waihonu Street C305
Mililani, Hawaii 96789
**********@*****.***
Resort Management Company Kapolei, Hawaii December 2012-June 2016
Guest Service Agent
Greet and assist guest and owners in a timely manner and respond in a positive and active way to their inquires; doing the nightly audit; booking activities; as well as handling of resort challenges as they occur.
Taken reservations when necessary.
Created daily bank deposits.
Worked with travel partners (Expedia, Priceline, Orbitz, Travelocity) on a daily basis.
Payroll
Managed resort villa inventory on a daily basis.
Quickly addressed all unexpected issues.
Outrigger Luana Waikiki Honolulu, Hawaii July 2002-Novmber 2012
Guest Service Manager
Greet and assist guests and owners in a timely manner and respond in a positive and active way to their inquires; handling of hotel challenges as they occur.
Managing of the Guest Service Staff, Bell desk, and Valet departments, that included hiring, training, counseling, scheduling, payroll, and disciplining.
Managed hotel room inventory on a daily basis.
Established a key focus on quality and consistency across the business to deliver utmost guest experience
Boosted morale and resolved critical inherited labor relations issues.
Decreased overtime by 15% through strategic staff restructuring.
Directed overall activities of the front desk, bell & valet desks.
Recruited, hired, and trained hotel personnel, planned staff member’s daily assignments and quickly addressed all unexpected issues.
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