Kennea

Leech

M. adi2zc@r.postjobfree.com

C. 414-***-****

Milwaukee, WI 53205

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for case management professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

Mail management

Multi-line phone systems

Strong interpersonal skills

Appointment scheduling

Data entry

Organization and efficiency

Meticulous attention to detail

Administrative support

Strong problem solver

Inventory supplies

Education and Training

Some College (No Degree)

Concordia University Chicago

River Forest, IL,

Elementary Education

Experience

Milwaukee Mental Health Associates

Administrative Assistant Milwaukee, WI 12/2016 to Current

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Liaised with administrative assistants to handle requests and queries from senior managers.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Served as first point of contact for visitors and callers daily to handle inquiries or direct to appropriate persons.

Handled management of communication to upper management by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Maintained inventory in administrative building supply closet to prevent shortages of supplies and verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Assurant Health

Customer Care Specialist Milwaukee, WI 04/2009 to 03/2016

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis while delivering fast, friendly and knowledgeable service for routine questions and service complaints.

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems- such as customer complaints and queries, fast-tracking them for problem resolution.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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