Business Systems Analyst
Resume:
Eyitemi Egodo
Business System Analyst Technical Support Engineer
Contact
* ***** ***** ****** ****** kekere,
Ajah Lekki Lagos.
adi2t2@r.postjobfree.com
Professional Summary
An adept at designing innovative IT solutions and enhancing existing systems with new features, committed to improving business productivity and efficiency, specialized in applying technical expertise to develop insightful solutions applicable to current business practices and Meticulous Quality Assurance officer with a keen eye for detail when it comes to developing managing and performing various quality assurance activities. Committed to ensuring that all established quality standards are followed. Personal Information
Marital Status: Single
Gender: Male
Date and Place of Birth:
31-August-1993/Lagos State
State of Origin: - Delta State
Education
Current, Lagos, Nigeria.
Master Information Technology
(In-view)
University of Lagos.
2015 Gazimağusa, Cyprus
Bachelor of Science in Information
Technology
Eastern Mediterranean University
Experience
Jun. 2020 – Current
Business Analyst • ShortPoint Inc • Dubai UAE (Remote) o Gather and Identify system requirements.
o Prepare and perform Market research.
o Examine and evaluate current systems.
o Liaise with users to track additional requirements and features o Document interfaces between new and legacy systems. o Prepare Mockups to validate requirements.
o Collaborate with IT team and developers to produce new systems. o Validate changes by testing programs.
o Certify Developed systems meets users’ requirements alongside QA team. o Create and monitor project /product road map.
o Stay up-to-date with current technologies and technical developments. May 2019, - Jun. 2020
Microsoft Technical Support Engineer • Tek Experts Nigeria • Victoria Island Lagos o Taking ownership of customer issues reported and seeing problems through to resolution.
o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
o Diagnose and troubleshoot technical issues, including account setup and network configuration.
o Ask customers targeted questions to quickly understand the root of the problem. o Track computer system issues through to resolution, within agreed time limits. o Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
o Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
o Provide prompt and accurate feedback to customers. o Ensure all issues are properly logged.
o Prioritize and manage several open issues at one time. Accomplishments
• Managed and design the
Eastern Mediterranean
University Information
Technology
• Department Mobile
Application (Best
Undergraduate project spring
2015).
• Managed and design, and
certified the development and
deployment of Standard
Alliance Management System:
An in-house web application
that warehouses of all the in-
house Systems developed by
the Application Development
Unit of the organization.
Includes Admin Management
system, Third Party
Administration, Ticket Support
System, User Management,
Finance Cash Payment System,
Workflow Management, File
Control System, Human
Capital Management systems.
• Corporate Communication
Designs at special dates in the
Year Calendar.
• Managed, documented the
specifications for ShortPoint
design elements such as
Document design, Filter
toolbar, Document
connections, No Items and
Static items view for
integration with MS
SharePoint.
o Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
o Prepare accurate and timely reports
o Document technical knowledge in the form of notes and manuals o Maintain jovial relationships with clients
Feb. 2017 – May 2019
System Analyst • Standard Alliance Insurance PLC •Lekki Lagos o Gathered and Identify system requirements.
o Examined and evaluate current systems to add more features. o Liaise with users to track additional requirements and features o Documented interfaces between new and legacy systems. o Collaborated with IT team and developers to produce new systems. o Validated changes by testing programs.
o Certified Developed systems meets users’ requirements. o Trained users on the new operation systems and provide support. o Ensured deadline and budget requirements are met. o Stayed up-to-date with current technologies and technical developments. o Preparation of IT strategy documentation
o NIID Platform Administrator.
o Database Administrator
o Graphics Design
o Web Content Management
o Set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs.
Jan 2016 - Oct. 2016
System Analyst • Independent National Electoral Commission • Abeokuta
(National Youth Service Program)
o Gathered and Identified system requirements.
o Prepared and perform Market research.
o Examined and evaluated current systems.
o Liaised with users to track additional requirements and features o Documented interfaces between new and legacy systems. o Prepared Mockups to validate requirements.
o Collaborated with IT team and developers to produce new systems. o Validated changes by testing programs.
Jun. 2013 – Aug. 2015
Web Manager • St Mark’s Anglican Church Famagusta • Famagusta o Work with the site's content producers, determining the type, quality and quantity of content needed for the website.
o Interact properly with all those departments working on the web site, responsible for the overall business generated.
o Understanding of web traffic demographics is essential because if you don't have traffic, you can't do business – it's as simple as that. To understand the ways to bring traffic, you need to have concepts of design, content and marketing up your sleeve. Jun. 2013 – Jan. 2014
System Analyst • Turkiye IsBankasi • Famagusta
o Gathered and Identified system requirements.
o Examined and evaluated current systems.
o Liaised with users to track additional requirements and features o Documented interfaces between new and legacy systems. o Collaborated with IT team and developers to produce new systems. o Validated changes by testing programs.
Professional Forte
• Business Intelligence
• Market Intelligence
• Financial Technology
• Business Re-design &
Remodeling
• Business Process Design &
Mapping
• Business Development
• Lead Generation & Closing
• Software Testing experience
• B2B Sales
• B2C Sales
• Strategy & Execution
• Relationship Management
• Client Engagement
• Team Collaboration &
Management
• Excellent communication skills
• Software configuration skills
• Internal & External
Communications
• Data Management & Analysis
• Process Improvement
• Service Level Agreements
• IT Savvy
• Opportunities Identification
• Feature/product development
• Market Trends
• Strategic Planning
• Digital Project
• Software support and
resolution skills
• Data Analytics
• Reporting
• Remote Collaboration
Certifications and Accreditations
o ITIL Foundation- Information Technology Service Management methodology o ITIL Service Operation- Information Technology Service Management methodology o Euro-Inf Bachelor Quality Label (Bachelor Awarded by EQANIE-European Auality Assurance Network for Informatics Education e.V.)
o Scrum Fundamental Certified.
o Lean Sixsigma (Yellow & White belt).
o Project Management Essentials Certified (PMEC)
o ASIIN-Akkreditierungsagentur für Studiengänge der Ingenieurwissenschaften, der Informatik, der Naturwissenschaften (Accreditation Agency for Degree Programs in Engineering, Computer Science, Natural Sciences).
Skill Set
• Innovative leader with strong decision making and problem-solving skills
• Project planning and execution from inception to completion
• Excellent communication, presentation and influencing skills.
• Data collection, interpretation, and analysis
• Creativity, imaginative with strong business acumen
• Strong negotiation and conflict resolution skills
• Critical and analytical thinker, ability to analyze, predict and take advantage of trends Sales and Distribution (S&D), Customer Services, Soft Skills, Business Etiquette, Leadership)
• Proficiency in Digital Marketing, and video live streaming.
• Applications Capabilities – Microsoft Office Suites, Office 365, Database Administration
(DBA), Application support,
• E-learning platforms
References
Othuke Okpobrisi
02's Development Services Bogije, Epe
Expressway, Lekki Lagos State, Nigeria.
E:adi2t2@r.postjobfree.com
Assoc. Prof Dr. Ali Hakan Ulusoy
Department of Information Technology School of Computing and Technology Eastern Mediterranean University Gazi Magosa KIBRIS Via Mersin 10 TURKEY.
E: adi2t2@r.postjobfree.com
Mrs Modupe Baiyeroju
Ministry of Interior Nigeria
Immigration Services Lagos State
Command.
E:
adi2t2@r.postjobfree.com
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