BHAVYA YADAV

Mobile: +91-978*******; Email: adi2l1@r.postjobfree.com

To achieve high career growth through hard work and dedication, keeping myself abreast of all the tasks ahead and evolving to take up any challenge and thus, having growth along with the growth of the organization.

CAREER SKETCH

•A self-motivated professional with five years of quality experience in customer services, cash operations, clearing, Client Servicing, KYC / AML, due diligence.

•Worked as Cash & Remittance Officer, Vault Custodian, at HDFC BANK Chandigarh Branch.

•Worked as SDM (Service Delivery Manager) in Indusind bank at Chandigarh Branch.

•Experience in front office customer servicing, clearing operations, submission of reports and marketing communications, KYC / AML, due diligence.

•A distinction in the clearing process & customer servicing for successfully escalating business volumes & market shares.

•Acquainted with software Flexcube, Finacle and Score.

•Possess excellent interpersonal, communication & organisational skills with proven abilities in customer relationship management.

PROFICIENCY FORTE

Operations

•To ensure smooth and zero-defect functioning in-branch operational activities which includes monitoring / authorising entire Teller Counter (Cash receipts/payments, DD / CC issuance, Inward and Outward Clearing, A/C to A/C Transfer entries, FOREX transaction, NEFT and RTGS Transfers etc.

•To ensure that branch satisfies all parameters of audit & compliance as per recent guidelines provided by RBI / Internal auditors.

•Drive process initiatives & achieve desired results with overall responsibility to build consumer preference & drive volumes by coordinating with the branch team.

•Map & analyse business potential, identify accounts & strategically secure profitable business.

•Reporting of Large Value Transactions, PAN Compliance and Co-ordination.

•Management of Vault & ATM Replenishment and Reconciliation.

•Liaison between various Vendors for cash delivery and pick up.

•Management of Reimbursement of vendor's bill, cross verification of bills, settlement of bills, verification of claims.

Client Servicing

•To ensure customer delight by providing them excellent & proactive services by achieving delivery & service quality norms which includes Lobby management, Queue management etc.

•Handle client queries/grievances within the time parameters.

•Mapping client’s requirements and providing then expert advisory services about the selection of right product.

•Responsible for acquiring new customers and increasing wallet share across multiple products offered by the Bank (Current/ Savings Accounts, Mutual Funds, Insurance).

•Anticipate customer’s needs and potential problems and seek out ways to increase customer satisfaction. Ensures that all customers concerns and complaints are satisfactorily resolved within the given timelines.

CAREER HIGHLIGHTS

Worked as a PDP Trainer in Institute of Professional Banking from March'20- July’20.

•The role is to assessing trainee needs, evaluating results and develop business skills like communication, teamwork, problem-solving.

•Implement training programs quickly, efficiently.

•Organise training courses and orientation sessions that help students learn necessary job skills or aid current students in improving abilities and performance.

•Update supporting document and training material across each service course.

•Provides Dressing For Success training.

•Offers conflict resolution training.

Worked as SDM (Service Delivery Manager) in Indusind bank from July'18 to Dec'18.

. Managed customer-centric banking operations.

February’15 to June'18 with HDFC Bank Ltd Agra Branch, later worked in Chandigarh and Delhi branch.

•Worked as Cash & Remittance Officer, Vault Custodian for Chandigarh Branch, Handling of the whole cash.

•Played a key role in developing operations & audit for the smooth flow of operations.

•Being vault custodian I am managing all vault operations.

•Reconciliation of Various GL lines of the Branch.

•Reconciliation of Suspense A/C.

•Interaction with walk-in customers and achieving the given targets.

•Handling of RTGS / NEFT, DD, MC and forex transactions (forex card loading etc)

Since March’14 with YES BANK LTD Agra Branch

•Successfully managing the Branch Banking Operations, Inward, Outward Clearing and customer service.

•Resolving the customer’s Queries marked to the Branch from other branches.

•Managing customer-centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms/ standards.

•Co-ordinating with regional office & other branches for operational & customer issues

ACADEMIC CREDENTIALS

•B.C.A from Agra University.

•MBA ( Finance and HR )

COMPUTER SKILL SET: Well versed with Ms-Word, Excel, PowerPoint, Finacle, Flexcube & Score.

PERSONAL DETAILS

Date of Birth: 29 October 1991

Father’s Name: Mr Sahadev Singh Yadav

Address: 37 LIG Sector-10 Avas Vikas Colony Sikandra, Agra

Languages Known: English, Hindi

BHAVYA YADAV

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