CONTACT

Address : Jackson, MI *****

Phone : 517-***-****

Email : adi2jd@r.postjobfree.com

SKILLS

• Leadership

• Change Management

• Process Development

• Closing

• Loan Origination

• Excel

• Operations Management

• Organizational development

PROFESSIONAL SUMMARY

Focused Closing Manager with a passion for the Mortgage industry bringing 10 years of experience. Seeking to support and enhance operations utilizing my leadership expertise.

WORK HISTORY

Home preservation Closing Manager, 08/2020 to Current Digital Risk LLC - Dallas, Texas

Senior Regional Trainer, 02/2017 to 08/2020

GPM Investments LLC - Coopersville, Michigan

" Manage Home Preservation Closing Team " Leading teams by creating an engaging and positive working-environment through coaching, mentorship, and timely feedback.

•

Effective leadership through development of supporting the company mission and goals

•

Meet regularly with business partners to discuss strategies for efficiencies and systems

•

Perform productivity pipeline management analysis and direct Closing team activities to improve flow

•

Responsible for ensuring final audit loan metrics are in compliance with FNMA, FHLMC, FHA, VA and industry standard rules and regulations.

•

Responsible for production level metrics, training, and leading closing department staff, overseeing day-to-day operations of the closing department.

•

Ensuring accuracy and compliance in accordance with investor lending guidelines " Review and approve PTO requests for team and ensure adequate coverage and business continuity

•

Ensuring daily loan goals are met, maintaining compliance with policy, procedure and regulations

•

Handling team member escalations and making appropriate risk based decisions.

•

• Serve on committee to create training and development initiatives

• Provide daily closing reports to Senior management. Human Resources Instructional designer and Senior Trainer for 8,000 employees" Delivering training programs utilizing instructor led training techniques to manage classroom and virtual communication.

•

Managed training and development for territory of 70 managers" Provide daily closing reports to Senior management.

•

Delivered training programs utilizing instructor led training techniques to manage classroom and virtual communication.

•

Design and development of training material and curriculum utilizing the ADDIE model, Conduct needs analysis anddesign learning objectives with various departments to identify skill gaps" Evaluate completed training to

•

SHERRY PIEPKOW

Training Supervisor, 07/2009 to 09/2016

Firekeepers Casino Hotel - Battle Creek, Michigan

Closing Manager, 09/2001 to 06/2009

Patriot Mortgage - Jackson, MI

• Managed day to day activities of originating and closing department

• Supervise direct reports to ensure that all mortgage loans are closed and compliant according to policy

• Work with the Operations Management to establish performance goals for team, communicate and manage, and provide performance assessments annually

• Coach and train team members on development areas

• Responsible for coordinating loan closings in compliance with FNMA, FHLMC, FHA, VA and industry standard rules and regulations.

• Examine closers loan documents and fund files as needed.

• Coordinate and schedule loan closing.

• Ensures loans closed in accordance with Underwriter's approval, client policies and procedures

• Worked with title companies on loan scheduling, document delivery, final sign-off

• Prepare collateral files to funding within required timeframes • Review post-closing packages for accuracy and completeness

• Cures deficiencies

• Met performance requirements for volume, quality, and timeliness

• Actively closed loans in addition to supervisory responsibilities ensure learning transfer is meeting objectives.

• Mentor, train and coach regionalmanagement teams. Create and implement instructional design content utilizing Articulate Storyline.

•

Experienced in design, development andpresentation of virtual training platforms." responsible for talent acquisition interviewing and hiring practices.

•

• Support process improvement initiatives.

• SharePoint training/ consulting experience.

Conducted task analysis, designed, developed implemented and initiated property wide trainings for 1600 Team Members" Utilized the ADDIE model.

•

Training experience in Guest Service, supervisory, career development, new hire on boarding, succession, recruitment,leadership development, and organizational development.

•

Evaluated all completed training working closely with casino executive team and department management to achievedesired results ensuring successful learning transfer.

•

• Eight years experience in talent acquisition.

• Served on board of review panel for employee grievance.

• Served as member of Safety committee.

• Experienced in project management.

Served on guest service committee creating employee initiatives, reward and recognition programs," Served as President of Toastmasters for Firekeepers Casino Hotel responsible for supervising and organizationalinitiatives of 5 Clubs consisting of 52 members.

•

EDUCATION

Certified Master Trainer, 12/2015

Association Of Talent Development - Chicago, IL

Certified Designed Learning, 12/2015

Association Of Talent Development - Chicago, IL

Certified Train The Trainer, 12/2015

Association Of Talent Development - Chicago, IL

Contact this candidate