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Manager Front Office

Location:
Phoenix, AZ
Salary:
90000
Posted:
December 31, 2020

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Resume:

Vitalis Chinyanya

*** * ******* **, ******* AZ **041. 480-***-****. adi2gh@r.postjobfree.com

Page 1 of 3

Profile Summary

A certified Project Manager, Business Analyst, Banker, and Entrepreneur with years of experience and a basket of skills spanning across:

• Banking operations (Retail front office and back office, centralized operations, and call center operations.

• Project management, experienced in Agile, Waterfall, and Prince 2 Methodologies.

• User acceptance testing (UAT), system implementation, post-implementation reviews, and change control management

• Business process analysis (Requirement definition, gap analysis, process design, re-engineering, implementation, control, and continuous improvements)

• Functional management (Strategy formulation, implementation, and control) Personal attributes: Hardworking leader, analytical, creative, critical thinking, team player, goal and solution-driven, and paying attention to detail.

System Proficiency: JIRA, Microsoft Project, HP-ALM, SharePoint, Advanced Excel, and Data mining and analytics.

Objective

Job Search for the following roles: Project Management, Process Analysis, and Re-engineering Roles, Banking Operations and Production Operations

Professional Certifications

• Project Management Professional (PMP) - Project Management Institute

• Professional Business Analysis (PMI-PBA)- Project Management Institute

• Agile Certified Professional (PMI-ACP)-Project Management Institute

• Project Management Professional (PMP) - Six Sigma Global Institute

• Six Sigma Greenbelt- Six Sigma Global

Work Experience

02/2020 to 02/2020 Wells Fargo Bank (Wholesale Banking) Role: Projects Implementation Manager

• Projects subject matter expert (Waterfall, Agile, and hybrid methodologies): Banking, Brokerage, Online Banking, and Home Equity Processing.

• End to system development life cycle (SDLC), Application life Cycle Management (ALM), Process analysis, re-engineering, development projects; and implementation. Technology utilization, digital promotion, and improvement projects; and

• Project planning, implementation, milestone tracking, reporting, risk management, stakeholder management.

• User Acceptance Test, issue management, and quality assurance. Achievement

Vitalis Chinyanya

716 W Fremont Rd, Phoenix AZ 85041. 480-***-****. adi2gh@r.postjobfree.com Page 2 of 3

• Successfully managed and implemented systems and processes for Centralized Deposit Account Opening,

• Delivered a quality project timeously within budget,

• Developed procedures and controls to manage risk, improve efficiency and quality management, and

• Managed post-implementation reviews, post-implementation issues, process improvement, efficiency enhancement.

01/2019 to 02/2020 Bank of America/Merrill Lynch

Role: Project Manager

• Projects subject matter expert (Waterfall, Agile, and hybrid methodologies): Banking, Brokerage, Online Banking, and Home Equity Processing,

• End to system development life cycle (SDLC), Application life Cycle Management (ALM), Process analysis, re-engineering, and development projects; and implementation, Technology utilization, digital promotion, and improvement projects,

• Project planning, implementation, milestone tracking, reporting, risk management, stakeholder management, and

• User Acceptance Test coordination, issue management, and quality assurance. 06/2017 to 01/2019 Bank of America, Chandler, Arizona Role: Business Process Analyst/Projects Subject Matter Expert

• Process Analysis, Re-engineering, and Development projects.

• Technology utilization and improvement projects.

• Project Planning, baselining, budgeting, implementation, tracking, and reporting, and

• Stakeholder management.

• Issues management (Logging and resolution tracking). 01/2010- 08/2016 Clovit Investments, Harare, Zimbabwe Role: Executive Chairman/Director

Strategy formulation, Implementation, and Control

Finance Oversight, Resource Mobilization, and Approvals

Project Management Oversight and Budget Approvals

Business networking and Statutory Oversight

01/2007- 12/2010 Clovit Investments, Harare, Zimbabwe Role: Project Manager-Sanitary Napkin Production Project

• I managed the project from start to finish within budget and timeline. The role encompassed:

• Project Planning and baselining;

Vitalis Chinyanya

716 W Fremont Rd, Phoenix AZ 85041. 480-***-****. adi2gh@r.postjobfree.com Page 3 of 3

• Stakeholder engagement.

• Project status reporting.

• Issues management, risk management, change management control management.

• Equipment sourcing, testing, shipping, installation, and commissioning.

• User Operating instructions and user training; and

• Post-implementation support and continuous process improvement 08/2002 – 12/2006 Clovit Investments, Harare, Zimbabwe Project Manager- Sales and Market Growth Project

• I put together a Marketing Plan, implemented and controlled the plan, and my key result was sales growth-National Coverage (Nationwide listing of products). My role encompassed the supervision of the sales team and management of customer relationships (Corporate and branch level) 04/1984-07/2002 Standard Chartered Bank, Harare, Zimbabwe Various capacities including:

• Senior Business Process Analyst/Projects Manager

• Retail Operations Manager

• Centralized Operations Manager

• Customer Service Manager

Education

1. DBA- Project Management (Ongoing)- Target Completion: Q42021

• Capella University, USA.

2. Master of Business Administration (MBA): May 2014

• Management College of Southern Africa, Durban, South Africa, 3. Project Management Foundation Certificate: May 2015

• University of Cape Town, Cape Town South Africa

References

Available on request



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