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Manager Office

Miami, FL
December 31, 2020

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David I. Diaz

+1-305-***-**** Miami, FL

Professional Profile

Passionate, forward thinking transformation programs and Supply Chain operations leader with over 10 years of international cross-functional leadership experience. Deep passion for empowering and inspiring team leaders. Ability to manage multiple projects, ensuring focus on priorities, practicing the discipline of execution, and leveraging individual potentials. Excellent ability to partner and collaborate with business partners and stakeholders to ensure successful high quality, on-time, on-budget program completion.

Core Competencies

Continuous improvement of programs and services Proven leadership knowledge Solid expertise in Change Management ERP implementation Oversee alignment of work Inspires individual and team excellence Strong business and technology acumen Delivers results Strategic project team leader Strong people management skills Deep knowledge of SAP Excellent facilitation and prioritization skills Strong critical thinking, analytical, and problem-solving skills Trusted decision maker Excellent organizational skills Attention to detail

Professional Experience – U.S.

Care for terminally ill parent/U.S. Legal Status Adjustment 10/2018-12/2019

Following successful Go-Live of Smith & Nephew North America Process Optimization Program established U.S. residency in Miami, Florida

Planned career hiatus to focus on supporting terminally ill mother

US permanent resident legal status adjustment process 12/2019

Smith & Nephew 11/2017-09/2018

Business Readiness Lead – PMO. North America Processes Optimization Program

Managed delivery of business changes for Global Process Optimization (GPO) implementation strategy program to create single SAP platform in S&N North America

Facilitated and empowered leadership, resourcing, organizational change and compliance in delivery of overall country business readiness implementation project plan

Directed and inspired management team, “Super-Users” and other stakeholders

Smith & Nephew 09-2016-11/2017

Work Stream Lead – Loan, Rental and Consignment. North America Processes Optimization Project

Implemented market change management strategies to streamline work-flow

Documented all North America processes with country management and project management office to identify potential compromises for North America units

Ensured that country-wide impact and strategy was embraced by all business entities

Delivered work-stream results including the development and modification of process maps and business blueprints

Collaborated cross-functionally with country and project management leaders to identify necessary compromises for North America and ensure that the impact was well understood and accepted by the business as well as vendor relationships

Smith & Nephew 02/2016-09/2016

Field Office Solution Lead – Loan, Rental and Consignment

Led vision and implemented pre-North America Processes Optimization Project Plan

Strategized efficiency changes for North America Field Offices processes

Implemented North America Process Optimization Project change management

International Experience – Europe, Australia, New Zealand

Smith & Nephew 02/2013-02/2016

Business Process Expert – Loan, Rental and Consignment

European Processes Optimization Project – Europe, Australia, New Zealand

Delivered technical and functional tasks on-time and on-budget per project plans

Inspired team’s successful completion of all deliverables in functional area across a process work stream(s) including the development and validation of process maps and business blueprints, gap analysis between designs and on-boarding the Business as well as the regression testing required in the live system.

Led internal and consulting team to recognize and reward team for goal contributions

Collaborated, resolved issues, and modified design of standard process work stream to ensure impact of implementation

Determined change management markets required to support implementation

Smith & Nephew 02/2011-02/2013

Manager – Global Distribution Center Baar, (GDC) Switzerland

Led customer service/logistics warehousing; inbound; outbound; inventory management

Introduced multiple optimization initiatives and innovations based Lean methodology, resulting in significant operation improvement

Awarded Global Operations Lean prize – 2011

Fidelio AG. – Zurich Switzerland 09/2006-10/2010

Head of Logistics

Led all logistics services for chain of boutiques including textile branch purchasing, inbound, inventory control, returns, warehouse and inventory management

Other: Zurich, Switzerland Project assistant ZUNZUN. Zurich, Switzerland (Cuba): Technical advisor for Havana strategic plan comprehensive development of Havana; Advisor for coordination and logistics; Italian cooperation office; Advisor of deputy director: HABITAT-CUBA Non-governmental organization-housing and planning; Advisor for community development-Havana City Government


B.A., Sociology, University of Havana – Havana, Cuba July 1998

Languages: English, Spanish, German

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