Manager Customer

Inez Garza

***** ******** ***** ****, ******, Texas 78726

602-***-**** ************@*******.***

operations manager

Daily Operations Fulfillment Retail Management

Supply Chain Management educated fulfillment/retail management professional with expertise supporting business objectives through effective leadership, collaboration with others and solid performance management. Skilled in identifying and developing methods to increase process efficiency and developing employees meet and exceed internal/external customer demands.

Logistics/Coordination

Customer Service (Internal/External)

Employee Training & Development

Customer Complaints

Warehouse Management Systems

People Management

Quality Assurance

Employee Support

Recruiting/Hiring/Scheduling

Data Analytics

Production Planning

Retail Store Management

Patrolling Processes

Customer Engagement

Business Relationships

Leadership

Professional Experience

SIPS BY, AUSTIN, TX 2019 – Current

Operations Manager

Create, post, screen, hire and manage contract employees

Utilize Shipstation for E-Commerce orders

Manage LTL and international shipments

Work with US and international suppliers to create samples and final products

Manage warehouse budget and productivity

Manage supply inventory and inventory of over 2000 SKU’s

KENDRA SCOTT, AUSTIN, TX 2018 – 2019

E-Commerce Lead

Implemented Productivity Tracking for both picking and wrapping functions

Implemented an attendance tracker for associate accountability

Streamlined the Pick process via better utilization of team

Implemented Order integration Planning tool to help with estimating integration real time

Improved space utilization

MACY’S FULFILLMENT CENTER, GOODYEAR, AZ 2008 – 2018

ICQA Manager, Production Planner, Prep Manager, Pack Manager

Lead 70+ employees to meet daily department objectives with a high degree of safety and quality.

Provides guidance to the daily operations activities to ensure a high degree of coordination and cooperation between different functions.

Gives employee feedback in the form of timely, accurate performance reviews to ensure expectations are being met.

Responsible for interviewing and hiring of new team members, including training and developing talent.

Ensures associates are trained/cross-trained and certified in operational specifics and skills.

Utilize Warehouse Management Systems (WMS) daily to ensure overall successful movement of merchandise.

Created a process that consolidated CPT orders to designated stations, reducing the amount of orders going to exceptions.

Improved patrolling process, therefore increasing patrolling productivity.

Met and exceeded productivity standards related to the Packing Department, Prep Mezzanine and Induct.

Charged with starting and developing the Direct to Market Department.

Manager of Operations for the 2010 Night Fall Season.

Managed 2 shifts during peak season, improving productivity by 15% and expense offsets in year over year while

managing over 200 associates.

Created a worksheet to forecast integration that considerably increased the accuracy for forecasting the next day’s work.

Supported systems team in creating a web interface for Warehouse Management Systems (WMS).

Monitored operations to ensure daily goals are met.

Experienced using Pyramid for warehouse conveyor systems.

Labeled and audited all locations in the Fulfillment Center and also for the expansion project.

Created a report that would replenish locations to help prevent cancels and lost in warehouse.

Promoted to Production Planner based on exceptional work and achievements.

TARGET DISTRIBUTION, PHOENIX, AZ 2008 – 2011

Manager

Oversaw the daily operations, partnering with peers, to ensure daily plans were met and barriers to productivity were removed.

Coordinated team member activities and evaluated operating methods/procedures to uncover improvements.

Continually searched for ways to improve productivity, which led to employee gains from 83% to 100% and a more efficient way to store and retrieve boxes within the department.

Served as a communication liaison to stores when shipments did not meet store expectations.

Led quality assurance efforts for a department, which met internal annual assessment expectations at 98%.

Created and implemented a program to hold employees accountable for equipment.

TARGET STORES, PHOENIX, AZ 2003 – 2005

Manager

Managed and scheduled 100+ employees and supervised 4 Team Leads over 9 departments to achieve individual store and organizational goals and objectives.

Ensured successful floor transitions and full end-caps throughout the store.

Dealt with upset customers or their complaints in a manner designed to create customer loyalty.

Responsible for maintaining the security and safety of the building

Provided personalized and friendly service to both internal and external customers.

Part of a team that turned store around from being a focus store to an example for the district.

Lead 5-8 employees through new sets and successfully completing them before the deadlines.

Part of a team recognized for developing the “Can I help you find something?” phrase.

Successfully lead a team through “Back to College” with over 1.5 million in sales during the campaign.

Education & Certifications

Bachelor of Science in Business Administration, Supply Chain Management, Arizona State University, Tempe, AZ

Minor: Communications (GPA – 3.19/4.0)

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