James Conyers Peoria, IL ***** 309-***-**** adi2bf@r.postjobfree.com LinkedIn

Organizational Change Management, Project Management, and Process Excellence Leader

Accomplished, highly motivated and innovative leader with extensive experience in key areas of Organizational Change Management, Business Process Transformation, Facilitation, Project Management (via 6 Sigma/CPS) and Human Resources at a Fortune 50 company. Proven ability to develop HR and Change Management strategies aligning with business goals and organizational policies. Strategic advisor for leadership team able to successfully navigate relationships in a complex, matrix environment. Strong track record of success managing large, complex, enterprise-wide change/communications initiatives.

Areas of Expertise

Organizational Development Performance & Talent Management Business Risk Assessment & Mitigation Leadership Development and Coaching Employee Engagement Operations Excellence Continuous Improvement Instructional Design & Delivery Organizational Change Management Six Sigma Project & Program Management Lean Manufacturing Business Process Improvement & Excellence Strategic Planning Microsoft Suite of tools including Project, Word, Excel, PowerPoint, Visio, Teams and SharePoint

Professional Experience

THE FARMERS AUTOMOBILE INS (PEKIN INSURANCE), Pekin IL 2017-present

Business Analyst/Project Management (August 2017- November 2020)

Led a 6 Sigma project in the Personal Lines Call Center to optimize key processes resulting in improved Call routing, tracking, and communications/training.

Provided Organizational Change Management support for key enterprise programs and AGILE projects to provide better digitally driven governance, controlled employee access.

Partnered with the Pekin Insurance Business departments to evaluate, design, execute, measure, monitor and control business processes, review work streams, develop Value Stream Maps, business cases, enterprise change management and business risk plans.

Collaborated with the Business departments to ensure that business process outcomes are in harmony with an organization’s strategic goals and initiatives.

Worked collaboratively across all departments of the organization to help improve the management of a business process focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.

Project Manager (February 2017- July 2017)

Developed project strategy, planning, monitoring, and delivery of successful projects on-time, within budget and meeting Stakeholder business requirements. Responsibilities include:

• Facilitated the creation of project charter, work breakdown structure, responsibility matrix, and project plan

• Led project execution, including the project plan scope, maintenance, budget, risks, metrics and lessons learned

• Managed the project planning process and estimated task duration

• Worked with functional managers to determine required personnel with proper skills to establish a project team

• Maintained all project documentation and executive status updates

• Executed change control procedures to manage scope of project

CATERPILLAR INC. 1994 - 2016

Organizational Change Management Consultant (April 2014 – October 2016)

Partnered with internal departments and staff to introduce and manage a large-scale enterprise-wide change to enhance data quality to improve decision-making processes and achieve operational excellence as the Change Management Coach for the Enterprise Data Strategic Initiative.

Drove organizational change and transformation by leading Caterpillar's Global Information Services Organization's Data Initiatives including a project to establish a formalized review process to ensure high standards and accountability for data security, governance, and controls for all sources of shared information.

Created and implemented a Change Management Health/Risk Assessment for 12 Caterpillar Global Information Systems Strategic Imperatives.

Devised organizational change management plans to address enterprise data strategies and marketing including data quality enterprise policies and procedures in addition to designing a training course to highlight the value of data quality.

Oversaw the development and integration of a critical communication strategy for the GIS Enterprise Data Hub Initiative.

Organizational Development Consultant – Instructional Design (February 2013 - March 2014)

Developed and maintained MACH1 training documentation for 26 courses on Caterpillar’s global manufacturing and assembly processes; updated and revised course work for assigned functional areas and collaborated on collecting comprehensive data and workflows to create accurate documentation

Integrated high-quality course delivery tools and methodologies and ensured all course catalog information is updated to reflect current standard work instructions

Organizational Development Consultant (June 2012 – February 2013)

Consulted on leadership impacts, strategies, processes, and execution that included assessing and analyzing learning solutions to meet learning needs along with aligning the leadership development strategy to support business success.

Designed and implemented emerging and thought leader curriculum for employees transitioning to leadership roles.

Devised organizational change management training plans to address enterprise leadership needs.

Coordinated and executed a global leadership development program; consulted on three pilot sessions in the US, India, and UK that involved identifying participants, assessing global demand, prepping leaders to teach, and developing a community of practice.

6 Sigma/CPS Black Belt (July 2008 – May 2012)

Generated $12M in cost savings by successfully executing 23 projects that spanned across recruiting, compensation and benefits, IT, talent management, energy management, corporate real estate, global facilities management, and global facilities transformation.

Certified 6 Sigma Black Belt (DMAIC) that trained as a Change Master and Caterpillar Production Systems (CPS) Black Belt.

Managed company-wide Change Management and Business Risk for global project/portfolio implementation

HR Associate III (June 2006 – May 2008)

Trained 2500+ employees across production, support, and management teams; facilitated training in Performance Management Process, Producing Results with Others, Situational Leadership, Situational Team Leadership, Essentials of Leadership, Targeted Selection Interviewer/Host Training, Resolving Conflict, and Coaching to Maximize Performance.

Recognized as an exceptional trainer and presenter with an average Facilitator Instructor quality score of 5.7 out of 6.

Developed training curriculum for PeopleSoft 8.9 upgrades, developed and piloted the first Diversity Awareness Training Session, and participated in HSD Diversity Learning and Research sub-team, Enterprise Surveys, and safety initiatives.

PREVIOUS EXPERIENCE

Quality Control/Assembly Supervisor (July 2002 – May 2006)

Diversity Council Coordinator (February 2000 – June 2002)

Technical Training Instructor (August 1998 – January 2000)

Laboratory Technician (February 1996 – August 1998)

2M12 Lathe Specialist-3 Final Inspections Operator (October 1994 - January 1996)

Education

B.S. Biology; Minors: Psychology, Microbiology, and Chemistry WESTERN ILLINOIS UNIVERSITY, Macomb, IL.

Training & Certifications

HSD Career Development Sub-team Co-Leader, 2007-2015

Certified Organizational Change Management - Change Agent, and CGCM Change Master, August 1, 2011

Certified 6 Sigma Black Belt and CPS Black Belt, April 12, 2010

Facilitator Certifications: Situational Team Leadership (2008), DDI Facilitator & Targeted Selection Administrator (2007),

Situational Leadership and Producing Results with Others (2006)

Project Management - Young and Clark and Strategic Career Management, MS Project, 2001

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