CPR, BLS, Radiology certification, dental assisting, EPIC

Sara Klein

503-***-****

************@*****.***

I currently work in the Registrations Department at Kaiser Medical Center – Sunnyside and am looking to advance my career in the dental and medical fields. I have my BLS/CPR certification, my Dental Assisting certification along with my Oregon Radiology Health and Safety and am working on getting EFDA certified. Work History:

Kaiser Permanente Sunnyside – Registration

May 2017 – June 2020

Check in and schedule patients for appointments, answering questions or concerns, screen for COVID symptoms, taking all inbound visitor temperatures and providing masks at front door, calling out for medical emergencies. We use EPIC at Kaiser and I am proficient on the medical side and beginner level on the dental side. Care Oregon – Customer Service Level 2

April 2014 – May 2017

Handling high volume customer service calls, fielding account questions and resolving issues such as helping with Medicaid questions, assigning a PCP, dentist and mental health provider. Secondary functions included third-party liability data entry, faxing. Yahoo Inc. - Billing Associate/Account Verification April 2013 – January 2014

Provide customer service for customers that need help accessing their email accounts for personal and business. I was also the point of contact for my team for any they would need.

Consumer Opinion Services – Supervisor/Customer Service October 2011 – April 2013

Market research recruiter for different clients such as Maybelline and Fosters Farms. I was promoted to supervisor shortly after being hired and my duties included making sure our teams met their goals, provide feedback for calls taken, handle complaints and kudos.