Social Media, Customer Support, Troubleshooting, Communication Skills

KELLY GAJER

Portland, OR 503-***-**** adi270@r.postjobfree.com

Team player with outstanding people skills, and a friendly positive attitude. Looking to apply my exceptional product knowledge, customer service and support skills with an open-minded, forward-thinking, results-driven company. Exceptional ability to simultaneously adapt to many different personalities, and user issues. 10+ years customer-oriented service and support experience.

Pilot, Perfect Scale Senior Customer Support Specialist 02/2019 to 05/2020

AIRBNB

Portland, OR

Collaborate and deliver clear and consistent feedback to stakeholders in an actionable way to help meet project goals.

Continually deliver a higher quality user experience. Contribute critical insights towards the development of new strategies and businesses, leveraging community interactions and product expertise.

Drive customer satisfaction by providing world-class customer service via multiple channels, including chat, messaging, social media, telephone and email.

Work to develop a long-term plan to maintain and grow strategic social media content. Report bugs, surface issues by challenging assumptions which might detract from service excellence or the user s experience.

Freelance Content Writer

11/2018 to Present

Independent Contractor

Portland, OR

Results driven content writer offering 2 years of client-focused service. Specialize in small business blog article creation to increase SERP directive to client s website. Write clean, concise and copy

Solid understanding and experienced with SEO.

Proficient at cultivating and retaining key client relationships. Social media savvy.

Customer Support Specialist

11/2017 to 02/2019

Certified Languages International

Portland, OR

First point of contact providing quality customer service experiences to clients requiring interpreter services in over 250 international languages.

Employing Creativity - Leverage ideas and foster an environment open to radical ideas. - 6 years Problem Solving - Make critical observations of tools, processes, workflows and solve for performance gaps - 5 years Collaborating - Strive to listen more actively, and support an open team environment, framing questions as suggestions. Openly receive and challenge to help resolve new ideas.

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10+

years

Communication - Provide clear, concise, and accurate oral and written communication - 10+ years Agility - Embrace challenges, learn quickly, seek opportunities to improve. - 10+ years Critical Thinking - Work through challenges and projects to identify pain points and offer creative solutions with pers and stakeholders, both within the current role, and outside of immediate scope.

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10+

years

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