Sales Agent
Resume:
Darius Majors
adi26l@r.postjobfree.com
Professional Summary
Detail-oriented professional seeking a career working collaboratively with a multidisciplinary team to provide the best products and services while building positive relationships with members and organizations.
Skills
Relationship building and management
Team leadership and coaching
Strategic thinker
Detail-oriented
Goal-oriented
People-oriented
Active listening skills
Quick learner
Natural leader
Experience
First Acceptance Auto Insurance- November 2016 – Currently
Call Center Sales Team Lead
Assisted call center with exceeding 2018 revenue budget of $23,601,533 by effectively coaching agents in areas such as closing, overcoming objections, suggesting other than auto, and building rapport. Also mentored new Team Leads on how to effective coach their agents in the same areas.
Created peer to peer coaching sessions, by having top performing agent share their methods to success with fellow agents covering key areas such as handling objections, following up with prospects, and other than auto products.
Managed referral system via google forms and partnered with Call Center Director and Salesforce Administrator to create a new referral system within our Salesforce agency management system.
Created and managed excel reports reflecting other than auto revenue, day to day sales, and ranking of agent’s metrics on weekly and monthly basis. Also trained members of leadership team how to effectively create the same reports.
Recognized for developing underperforming agents into top performing agents in areas such as app production, other than auto revenue and call audit scores.
Assisted with creating call script and audit checklist to ensure that every policy written meets company and state guidelines.
Call Center Sales Agent
Recognized as a top sales agent for the month of May 2017 by continuously meeting application production and call handle time each week.
Promoted to Call Center Sales Team Lead by displaying strong leadership, communication, and sales skills.
Subway/Vanderbilt- February 2010-2016
Sandwich Artist
Provided exceptional customer service “with a smile”
Managed employee’s scheduled breaks and lunches
Implemented routine and assembly line to ensure customers had a short waiting time
Education & Licensing
Nashville State Community College
Associate Degree-General Studies
Professional License
Insurance Producer – Personal Lines
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