Human Resource Corporate Trainer

JESSICA GONZALEZ

832-***-**** • Houston, Texas 77083 • adi23o@r.postjobfree.com

linkedin.com/in/jessicagonzalezhrprofessional

Career Objective: Seeking a full-time human resource role that will provide challenging opportunities to apply my 10+ years of business and leadership skill sets while gaining exposure to a corporate environment. EDUCATION

University of Houston

Master of Science in Human Resource Development August 2014- May 2019 GPA: 3.64

Bachelor of Business Administration in Management March 2007- May 2009 GPA: 3.33

ACADEMIC PROJECTS

Academy of Human Resource Development Conference

• Networked and learned about researching human resource development.

• Focused on research of advantages of attending conferences as a graduate student. Technology Case Study

• Used a qualitative study as a methodology approach and phenomenology as a theoretical framework and compared the differences between baby boomers and millennials.

• Analyzed how they manage work life balance attitudes and behaviors in their day to day life. Instructional Design Case Study

• Demonstrated how to conduct a training assessment and increase revenue for the corporate store.

• Analyzed the Verizon Hedwig Corporate Store sales and the correlation between the recent years. EXPERIENCE

Verizon Wireless August 2013- December 2018

Solution Specialist

• Exceed store quota for net activations, accessories, renewals, and home solutions.

• Maintain relationships with business accounts and followed up monthly.

• Facilitated wireless workshops for Apple and Android getting started courses.

• Ensure strategic alignment of business goals with training opportunities.

• Understood all corporate and department policies and procedures that affect training opportunities.

• Planned and implemented an effective training curriculum.

• Lead sessions for individual and group training.

• Evaluated individual and department performance to ensure training meet business needs and improved performance.

Solutions Manager October 2011- August 2013

• Responsible for 9 sales representatives to achieve desired sales metrics.

• Managed employee training, coaching, scheduling, attendance and behavior issues.

• Directed sales operations and promoted teamwork to excel sales quota.

• Worked to control store shrinkage and kept the store updated in merchandising.

• Trained customers in our wireless workshops and gained revenue, growth, and exceptional customer experience.

First Investors Corporation January 2009- April 2009 Executive Recruiter Intern

• Screened resumes from a variety of sources and participated in final selection of candidates.

• Contributed to selection process by interviewing qualified candidates and maintained relationships between universities throughout the United States.

• Supported employment verification process, coordinated pre-employment drug screening and ordered background checks.

SKILLS

• Bilingual (Spanish/English)

• Management skills

• ADP workforce now

• Organizational skills

• Learning and development skills

• Coaching and developing skills

• Strong interpersonal skills

• Exceptional customer service skills

• Detail oriented to ensure accuracy, thoroughness and quality of work LEADERSHIP AND ACTIVITIES

Verizon, Retail Leaders Development Program November 2009- October 2011

• Rotated among Customer Service, Sales, Training, and Management.

• Commuted with another apprentice and district manager to various stores in our district to learn the various functions on how to be an effective leader and show positive results. Equal Employment Opportunity Commission, Intake College Intern January 2009- March 2009

• Created a charging party discrimination report that was analyzed to determine if further investigation was needed.

• Knowledge of and experience in compliance with government regulations and all employment law, e.g. FLSA, EEO, FMLA, and ADA.

• Maintains knowledge of industry trends and employment legislation and ensures organization's compliance. Society of Human Resource Management, Community Service Officer August 2008- May 2009

• Coordinated Food Bank, BARC and Ronald McDonald House in the community to give back to Houston. HONORS AND AWARD

Golden Key International Honor Society

Women of Wireless Graduate

Your Voice Matters Participant

Winners Circle

Wireless Workshop Trainer

Verizon Wireless: Career Builder Graduate

Certificate of Accomplishment: Community Service Officer SHRM Gold Status Certificate of Entrepreneurship from Bauer College of Business

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