Manager Food Service
Resume:
Curriculum Vitae
Of
John Tumelo Mphela
Personal Details
Surname : Mphela
Name : John Tumelo
Gender : Male
Nationality : South African
Identity number : 850-***-**** 082
Home Language : North Sotho
Other Languages : English,Afrikaans,IsiZulu,Xhosa, Tswana,Sotho
Hobbies : Reading
Health : Good
Contacts Details
Cell Number :076-***-****/ +27-765******/ +276********
Physical Address : N0 4 ParmetHeights, Yeoville
Johannesburg
South Africa
2001
Email :adi21c@r.postjobfree.com
Academic Qualifications
High School attended : Liberty Community School
Year : 2004
Highest Grade Passed : Grade 12
Subjects Passed : English, Afrikaans, N-Sotho, Accounting, Maths, Business
Economic,Economics
Tertiary Education
Institute : Cornerstone
Year : 2008
Course : Computer- Inbound Call Centre - Out Bound Call Centre
Training.
Subjects : Office Practice
Advanced Sales Techniques
Advanced Customer Service
Call Management
Computer Practice
Communication skills
Achievements and Merit Awards
Certificate of Merit Chef of Distinction : 2013
- Dedication - Hard Work and Professionalism
Certificate of Achievement Food Service : 2014
- Communication - General Hygiene -Food service Assistance
Skills and Capabilities
Team Player/Team work
Creative / Creativity
Interpersonal Skills
Ability to work Under Pressure
Problem Solving
Leadership Skills
Responsibility
Positive Attitude
Adaptability
Written And Verbal Communication
Integrity
Professionalism
Time Management
Self Motivation
Decision Making
Planning / Event Planning
Conflict Resolution
Competence
Hard working, willing to go an extra mile,Love a challenge and will take anything that brings out the best in me for the advancement of the company.
Employment History
Company : Emerald Casino and Resort
Department : Six Shooters
Occupation : Bartender
Duration : 2005- Jan 2007
Reason for Leaving : End of Contract
Reference : Jo Ann Hueins
Position : Assistant Manager
Contact number : 016-***-****
Company : Monte Casino
Department : @Monte Wine Bar and Restaurant ( Now Called Jenda )
Occupation : Junior Assistant Manager
Duration : 01 April 2007- 28 February 2008
Reason for Leaving : Development Opportunities
Reference : DaniMayburg
Position : Senior Assistant Manager
Contact number : 011-***-****
Duties and Responsibilities
Bar Control- Controlling of bar Issues :Variances : Surplus : Deficit :Ordering of Stock and Dealing with Suppliers.
Hygiene -Ensuring of basic hygiene and cleanliness in the Restaurant, Kitchen and Bar Area.
Staff Training - Staffing and Motivation of staff
Guest Liaising - Ensuring of GuestSatisfaction and Quality of Service
Cash-ups -Ensuring all Transactions Balance
Restaurant Reservations - Checking and booking for functions (eg Birthday Parties and Corporate Functions.)
Company : Monte Casino
Department : Parkers Comedy and Jive
Occupation : Bartender
Duration : 01 Dec 2008 – 30 May 2009
Reason for Leaving : Got a Permanent job ( shifts started clashing )
Reference : Mr Joe Parker
Position : Owner
Contact : 011-***-****
Company : Monte Casino
Department : Cobblestone Pub and Restaurant
Occupation : Head Bartender
Duration : 01 June 2009 _ June 2012
Reason for Leaving : Development Opportunities
References : FiosLizwe
Contact number : 011-***-****
Position : Assistant Manager
Contact person : Nicholas Voice
Position : General Manager
Personal Number : 072-****-***
Company : K .F. C …..Kotze-Hillbrow
Occupation : Operations
Duration : 15 September 2012 _ Feb 2013
Reason for Leaving : Development Opportunities
Reference : Evelyn
Contact number : 011-***-****
Position : Senior Manager
Company : Southern Sun .Monte Casino
Occupation : Food Service Assistance
Duties : General Operational Equipment Count :Waitering : Room
Service Attendant
Duration : 18 February 2013 _ 18 October 2016
Reason for Leaving : Development Opportunities
Contact Person : Nicholas Voice
Position : Food and Beverage Manager
Personal Number : 072-****-***
Company : Morrells Boutique Estate
Occupation : Butler
Duties : Representing the Organisation as the first point of contact
For all VIP guests delivering excellent levels of service and
Ensuring needs of guests are satisfied and standards
Achieved throughout across therestay,proactively planning
For guests and thinking laterally to accommodate variety of
Unforeseen requests using advanced negotiation skills
To manage complaints,working with guests until issues are
Resolved
Respossible for handling a guest floor which included
Personal interaction with all guests starting from
Personalised check, Packing and Unpacking of luggage
Basic induction of all gadgets in the suit
Tea and coffee service and restaurant reservations
Duration : 18 October 2017 to 10 May 2018
Reason for Leaving : Development Opportunities
Contact Person : Jean JiJiDE
Position : Food and Beverage Manager
Personal Number : 071-***-****
Last Empolyer
RADISSON BLU SANDTON As a BUTLER from 15 May 2018 To 11 Dec 2018
Food and Drinks Manager : Mr Allan Naicker
Contact number : 071-***-****
Reason to Leave : Development Opportunities
DUTIES AND RESPOSIBILITIES
Representing the Organisation as the first point of contact
For all VIP guests delivering excellent levels of service and
Ensuring needs of guests are satisfied and standards
Achieved throughout across therestay,proactively planning
For guests and thinking laterally to accommodate variety of
Unforeseen requests using advanced negotiation skills
To manage complaints,working with guests until issues are
Resolved
Respossible for handling a guest floor which included
Personal interaction with all guests starting from
Personalised check, Packing and Unpacking of luggage
Basic induction of all gadgets in the suit
Tea and coffee service and restaurant reservations
Cell : 076-***-****
Email : adi21c@r.postjobfree.com
To WHOM IT MAY CONCERN
Dear Sir / Mam
Pease except this letter as my formal job application,As a highly Competent hotel and hospitality profession will bring a service focused and hard working attitude to this role,I have a knack for problem solving am enthusiastic,self motivated and hard working person,I have extensive endurance and perseverance and will achieve anything and everything I put my mind to,am always willing to learn from any experience, am willing to go the extra mile to achieve my set goals and I strive to give 110% at everything. I am friendly and I will get along with anybody, I work well in a group I strive to please my employer .I take leadership in groups but easily fall under leadership as well, I respect the people I work with and show initiative .I always want to learn something new .I would like to have a permanent post in your business and achieve and know all there is to know about the work at hand. I want to do the best I can in every task presented to me. I truly believe that I will be a good addition to your team. with a little oversight I am a service minded team leader with a self starter and excel at staff motivation,customer service .As part of your team I hope to continuously improve your revenue while elevating your guest experience. My resume is attached please feel free to contact me at your convenient and I so look forward to hearing from you .Thank you
Sincerely
John Tumelo Mphela
Cell : 076-***-****
Email : adi21c@r.postjobfree.com
To WHOM IT MAY CONCERN
Dear Sir / Mam
Pease except this letter as my formal job application,As a highly Competent Company I sure will bring a service focused and hard working attitude to this role,I have a knack for problem solving am enthusiastic,self motivated and hard working person,I have extensive endurance and perseverance and will achieve anything and everything I put my mind to,am always willing to learn from any experience, am willing to go the extra mile to achieve my set goals and I strive to give 110% at everything. I am friendly and I will get along with anybody, I work well in a group I strive to please my employer .I take leadership in groups but easily fall under leadership as well, I respect the people I work with and show initiative .I always want to learn something new .I would like to have a permanent post in your business and achieve and know all there is to know about the work at hand. I want to do the best I can in every task presented to me. I truly believe that I will be a good addition to your team. with a little oversight I am a service minded team leader with a self starter and excel at staff motivation,customer service .As part of your team I hope to continuously improve your revenue while elevating your guest experience. My resume is attached please feel free to contact me at your convenient and I so look forward to hearing from you .Thank you
Sincerely
John Tumelo Mphela
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