Business/Product Analyst, Customer Service, Insurance

Daniel Janick

*** ***** *****, ************, **, 08530

adi1xg@r.postjobfree.com 609-***-****

Education

****-**** ***** ********** – Bachelors of Business Administration

**** ***** ********* – WRT, ASD, AMRT

OSHA 10-hour Certification

Subrogation Training

Work Experience

2017– July 2020 Franchise Owner • Rytech Water Damage Restoration

• Operated as a “preferred vendor” for 26 large insurance companies; Liberty Mutual, AllState, Progressive, State Farm, etc.

• Developed relationships with prospective insurance agents and adjusters, real estate agents to drive local business growth.

• Management of daily employee workflow, including scheduling of appointments and staff development.

• Ensured industry and quality standards were being met by attending professional development.

• Collaborated with client and employees to input data into Claims management software.

2008 – 2017 Customer Service Representative • Assistant Manager

Craft Cleaners & Pristine Fine Dry Cleaning, Princeton NJ

• Coordinated with production staff to ensure daily figures were being completed and quality standards were being met.

• Performed daily store openings and closings, cash drawer audits, as well as weekly/nightly inventory, making sure all clothing/supplies for all departments were filled and completed.

• Trained new hires on CRM system used for recording of customer interactions.

• Executed weekly A/R reports, monthly ad campaigns, and bookkeeping; including cash reconciliation and check disbursement.

• Assisted customers with order drop offs/pick-ups/issues.

• Recorded history of interactions and issues in SPOT POS/CRM system.

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