Karen Peters

General Manager - Hampton Inn by Hilton

Lakeville, MN 55044

adi1wo@r.postjobfree.com

952-***-****

My objective is to work for a company that portrays stability and strength, "Over the top" customer service skills, have top of the line services and a brilliant relationship with its customers, clients and the community. I am very dedicated to extraordinary customer service as well as superior people skills, work ethics and detailed training. I would love to put my experience to work to show your company what benefits I can bring to the organization.

Work Experience

General Manager (New Build)

Hampton Inn by Hilton - Lakeville, MN

July 2019 to Present

Managed by Hawkeye Hotels & JR Hospitality

General Manager of Property, Day-to-Day Operations, Customer Service and Hilton Brand Training to Employees. Human Resources - Hiring and Disciplinary Actions, Accounts Receivable, Payable, Invoicing / Coding and Yearly Budgeting, Overall Maintenance (PM Program), daily room Inspections and Amazing customer service standards. Successfully opened a brand new property with full staff trained in per Hilton requirements.

General Manager (Double renovation)

Hampton Inn by Hilton - Eagan, MN

January 2017 to July 2019 (hotel sold)

Managed by North Central Group

General Manager of Property, Day-to-Day Operations, Customer Service Training to Employees. Human Resources - Hiring and Disciplinary Actions, Accounts Receivable, Payable, Invoicing / Coding and Yearly Budgeting, Overall Maintenance, Inspections and Brand Standards. Hotel successfully completed a double renovation while keeping guest satisfaction scores high.

Traveling Corporate General Manager

National Hospitality Services LLC - Fargo, ND

April 2014 to January 2017 (hotel sold)

Training General Managers, Assistant General Manager and Department heads for all different hotel brands including Ramada, Wingate by Wyndham, Baymont Inn and Country Inn & Suites on Labor Reporting Tools, Successful Management, Saving money and efficiency in hotel daily procedures. Travel to numerous hotels on projects, shortage of staffing and overall organization and training.

General Manager

Country Inn & Suites by Carlson - Shakopee, MN

November 2012 to April 2014 (hotel sold)

General Manager helping in Day-to-Day Operations / Above & Beyond Employee Training in Customer Service / Human Resources - Hiring and Disciplinary Actions / Accounts Receivable and Accounts Payable

HR / Account Manager / Administration

Reichel Insulation / SLH Home Systems - Mankato, MN

July 2011 to November 2012

Human Resources / Accounting / Payroll - This was a transitional job helping out friends with their companies HR needs.

General Manager

Crossings by GrandStay Inn & Suites - Waseca, MN

September 2009 to July 2011

General Manager of Property / Marketing to local businesses / Sales of all Rooms / Trade Show booth / Employee Training / Human Resources / Visitor & Convention Bureau Board of Directors

Office Manager

Apple Valley Chamber of Commerce - Apple Valley, MN

October 2007 to September 2009

Marketing - Intense Company Branding, Graphic Design for Monthly Newsletter and Web Design Company Networking, Coordinator of Annual Home & Garden Show, Coordinator of Annual Golf Outing

Sales & Marketing Coordinator

College City Homes - Lakeville, MN

May 2001 to October 2007

Graphic Design of all Company Branded Materials and Website, Yearly Budget Planning and Structure Negotiate Marketing & Printing, Tradeshow Displays - Design, Set-up, Run & Take Down, Professional Photography

Education

Associates Degree (AAS) in Website Design

Dakota County Technical College - Rosemount, MN

June 2000 to June 2006

Associates Degree (AAS) - Graphic Design Technology & Photography

(Adobe Creative Suite)

Dakota County Technical College - Rosemount, MN

June 1997 to June 2000

Diploma

Farmington High School - Farmington, MN

June 1994 to June 1997

Certifications and Licenses

Hilton GM Training Course - Memphis, TN

2017 to 2017

Hilton Sales Mastery Course - New Orleans, LA

2017 to 2017

IHG General Manager Course - VA

2016 to 2016

Carlson Rezidor Business School - Sales Mastery Course - Des Moines, IA

2015 to 2015

Carlson Rezidor Business School – Be Our Guest Training

2013 to 2013

Responsible Business Certificate, Sales and Marketing Operations / Marketing and Distribution Teacher Education

Carlson Rezidor Business School - General Manager Training

2013 to 2013

Country Inn & Suites Brand Orientation Training

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