Lyndalou M. Bullard

Las Vegas, NV

702-***-**** adi1w9@r.postjobfree.com

Organizational Development Professional

Certified Master Trainer / Civic Leadership Development / Strategic Planning

Program Analysis / Analytical Problem-Slover/Diversity Equity Inclusion Professional

A charismatic and dependable leader with an extensive background in organizational leadership development. Workshop and professional development master lead facilitator experience using in-person and blended learning modalities. Clear and open communicator with a focused and strategic approach. Deals effectively with all levels of personnel as an established senior manager and consensus builder.

A catalyst for change having a visionary leadership style with proven success building effective, professional collaborative teams as well as an accomplished leader in program development. Confident and responsive executive; a persistent problem solver who thrives on challenges and does well under pressure.

Areas of Expertise:

Organizational Development

Strategic Planning

Lead Facilitator

Self-directed Visionary

Team Building

Leadership

Workshop Design

Curriculum Development

Diversity Equity Inclusion

Professional Experience

CSN College of Southern Nevada – Las Vegas, Nevada

Business Services Manager, Economic and Workforce Development (2016 to Present)

Develop and facilitate training curriculum to assist employers, state and community agencies, and job seekers on workforce development skills. Analysis training programs by continually reviewing critical training data and providing overviews/reports on program effectiveness. Collaborate with multiple community agencies to develop workforce training programs unique to individual organizational objectives and target audience of learners. Lead Instructor for workforce development and program management.

Selected Contributions:

Directly responsible for the development, delivery and marketing of training programs,

impacted over 50% of the Las Vegas workforce and 30, 000 students.

Supervise an instructor staff of five to ten, depending on the contract

Collaborate with organizational leaders at all levels to ensure business planning, performance monitoring and performance management processes inform and support each other to facilitate continuous improvement of organizational performance by 25%.

Independent Consultant (2014-2016)

Provided a range of consultation services to executive leaders and senior management on the development and implementation of key strategies and training for creating and sustaining a high performing organization. Created and facilitated professional development workshops thorough understanding of adult learning principles and effective training methodologies. Collaborated with organizational leaders at all levels to ensure business planning, performance monitoring and performance management processes inform and support each other to facilitate continuous improvement of organizational performance. Developed and implemented staff training programs that support the organization’s succession planning objectives and foster a highly effective management and leadership structure.

Las Vegas Valley Water District– Las Vegas, NV

HR Manager of Employee Development (1995-2004)

Start-up training division, identified through strategic planning. Directly responsible for cultivating the Employee Development division to meet organizational objectives of developing, promoting, and retaining all levels of employees.

Coordinated, developed, and led employee training programs with a variety of methodologies and topics. Created leadership development program for supervisory level leaders to focus on employee development strategies, effective coaching skills, and technical learning objectives.

Selected Contributions:

Designed, developed & implemented the Leadership Institute, Supervisory Academy, Professional & Technical Development Programs for over 1500 employees at three sites.

Developed and implemented on site Water College, resulting in over $200,000.00 annual savings to the district

Oversaw the LVVWD Diversity Council -14 departments- manage and develop activities, training units, district wide communication with Sr. Directors and events for the council. Developed and implemented the District wide Diversity Plan that included diversity mosaic initiatives, goals, and ERG groups. Awarded the 2014 Diversity Award by American Water Works Association (AWWA)

Recipient of Training magazine’s Training Top 125 Award. Winners are organizations with the most successful learning and development programs in the world

Recipient of the Leader of the Pack Award

Developed and implemented annual leadership award programs

Developed and implemented annual safety award programs

Oversaw LVVWD Employee Recognition programs

Implemented online Skill Soft, “blended learning site”, resulting in a 25% productivity rate across all divisions

Training employees in new skills resulted in efficiency, 15% increase in employment engagement and 30% in employee retention.

ADDITIONAL EXPERIENCE

CITICORP, Las Vegas, Nevada, AVP National Training Manager, Designed and delivered training programs based on needs of business. Organized and developed training manuals, implemented testing and evaluations for training purposes, and designed multimedia aides. Held responsibility for employee development and adult education for U.S. Bankcards. Supervised staff of 15 and 4 U.S. Card sites. Developed and improved quality customer service for Citibank Visa and MasterCard, with customer satisfaction as the primary focus. Developed the national EXCEED Program that resulted in 25% decrease in call time and a 50% improvement in efficiency of customer satisfaction across all sites. Recipient of the Service Excellence Award.

Education and Credentials

Bachelor of Liberal Arts, University of San Francisco San Francisco, CA

Boston College, Exchange Student, Boston Massachusetts

Washington D.C., Internship, DC Office of Consumer Protection, Washington Center for Learning Alternatives

ACT Job Profiling Certification

Instructional System Design- (ISD) Certified

Certificates in Essentials of Human Resource Management (IAML)

Development Dimensions International (DDI)—Master Certified

Diversity- Center for Creative Leadership

FORUM Corporation—Master Certified, including Process Improvement, Quality Assurance, Lean Principles

Franklin Covey—certified in 7 Habits of Highly Effective Leaders, FOCUS Time Management, Stress Management, Team Building, 4 Roles of Leadership and ROI

HR Management SNIPMA- IPMA-HR-Certified

Malcolm Baldrige Certified Examiner

Myers & Briggs Foundation—MBTI

Strategic Planning

Zenger Miller Leadership

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