Employee Relations Manager

ERIC J DVORIN

**** ******* ** • MADISON *****

330-***-**** • ****.******@*****.***

Executive Summary

Experience business development manager with over twenty years worth of sales experience. Eleven years of inside sales, six which are consumer to consumer, four years of business to business sales. Nine years worth of outside business to business sales with two years of that in the logistics field. Proficient in Microsoft office suit with focus on Excel and Power Point. Experienced with onboarding new hires and development of action plans for corrective behavior.

Core Qualifications

Customer Service

Strategic Planning

Recruiting / Hiring

Logical thinking

Cost Control

Public Speaking

Employee Relations

Conflict Management

Merchandising

Problem Solving

Training / development

Delegation

Professional Experience

Secure Data, Cleveland, Ohio

Strategic Account Manager, February 2019-Present

• Increased ticket generation by 180 per month resulting in a increased revenue of $150,000 per month.

• Work with Channel Partners and other third-party supplies to identify and target potential new customers.

• Define key opportunity and trends within industries, while working closely with CEO and cross function teams.

•Meet with clients in person and through video calls.

Value City Furniture, Cuyahoga Falls, Ohio

Home Furnishing Consultant, January 2018-Febuary 2019

• Convert Visitors to Customers

• Processes Invoices and Quotes

• Make Shopping Easy

Victra, Mentor, Ohio

Solutions Representative, February 2017 – January 2018

• Working with personal/business professionals their Technical Consultant.

• Coach and develop team members

•Prospect customers by holding business meetings in person and coming up with a complete business solution.

• Come up with a complete solution to meet the guest personal and business needs.

Total Quality Logistics, Akron, Ohio

Logistics Account Executive January 2016 – December 2016

3PL Knowledge

Answered customer’s questions about products prices, availability, uses and credit terms

Acted as a liaison between logistics, carriers, and customers

Resolved problems for customers, warehouses and carriers.

Work with manufacturing business to make sure their logistics needs are meet.

Verizon Wireless, Akron, Ohio

Assistant Manager, November 2006 – January 2016

• Use CRM software to find local business and conduct in person meetings.

• Implement action plans for corrective behavior.

• Led in a team environment working efficiently and at several tasks at once.

• Led district month over month finishing with sales results within the top 10.

• Training of new employees

RadioShack, Cleveland, Ohio

Sales Manager, October 1999 – November 2006

• Managed a staff of five or more employees in several various locations.

• Lead onboarding process

• Lead store setup team in installing and configuring computer network system.

• Oversaw day-to-day operations including inventory management, sales reporting and expense tracking.

• Led the district in sales for 2000-2003 before getting promoted to sales manager.

Education

University of Phoenix, Arizona

Associate of Information Technology

•LAN/WAN Technologies

• IT Security

• PC Application Support

• Technical reading and Writing

Additional Information

Skills: Skills: Critical Thinking, Microsoft Office, Logistics, Technical Communication, Time Management, Network Management, Telecommunications Specialist, and Conflict Resolution

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