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Manager Customer

Location:
Lagos, Nigeria
Salary:
N250000
Posted:
December 30, 2020

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Resume:

CHUKWUKA, DASERIRE

080********,

adi1u4@r.postjobfree.com

OBJECTIVE

To contribute to the achievement of organization corporate objectives in order to ensure its continued existence to serve in a dynamic, customer focused, and result oriented organization, applying skills and competencies to achieve organizational goals, thereby expanding the frontiers and boundaries of achievements.

PERSONAL DATA

Contact address: 24, Kolawole Akande Crescent, Aboru, Iyana ipaja, Lagos State.

Email address: adi1u4@r.postjobfree.com

Date of birth: 20TH January, 1985

Gender: Female

EDUCATION AND QUALIFICATION

2011 – 2013 University of Lagos

MGIS (Masters of Geographic Information System)

2004 – 2008 University of Benin

B.Sc in Geography & Regional planning

(Second Class Upper Division)

1995 – 2001 Federal Government Girls’ College, Oyo

Senior Secondary School Certificate

2009 Nigerian Institute of Management

Graduate member

WORK EXPERIENCE

2010 –Till Date Sun International’s Federal palace Hotel And casino Lagos

Customer Service Manager (Slots Shift Manager)

Sales promotion and brand Management.

Liaise with Marketing department, contractors and other support staff and departments in the development and execution of trade/customer promotions.

Provide regular reports on performance and plan response strategies.

Work with management team to receive feedback and determine need assessment.

Manage Most Valued Guest (MVG) Loyalty Programme operations and logistics.

Manage customer and staff complaints and disputes.

Prepare and Organize Training for new and existing staff.

Providing mentoring, couching and on the job training to staff on customer service.

General office and Most Valued Guest (MVG) facility management.

Management of departmental budget.

Management of MVG reward programme, benefits and stock.

Managing and running company promotions.

Generating and sending financial performance reports.

Maintenance of customer tracking bin database.

2009 – 2010 Sun International’s Federal palace Hotel And casino Lagos

Slots Supervisor (Customer Service Supervisor)

Develop and maintain cordial relationship with internal and external clients.

Liaise with clients to gain an understanding of their requirements.

Handling of mail and telephone queries.

General Guest relations management.

Conducting player/customer activity tracking.

Managing and supervising clients’ registration and new signups.

2008 - 2009 Oceanic Bank International Plc, Kebbi State

Marketer/Customer Service Executive (NYSC)

Actively involved in grass root marketing [Retail banking]

Packaged and monitored of credits given to customers

Built good relationship with customers

Identified customers’ need and worked towards their satisfaction

AWARD AND LEADERSHIP POSITIONS

Meritorious award for treasurer of the year, Department of Geography & Regional planning, University of Benin [2006]

President, Young Farmers’ Club, Federal Government Girls’ College Oyo [2000]

HOBBIES

Meeting people, traveling, dancing, reading and researching.

STRENGTH

Proficient in the use of Microsoft Office suites

Proficient in speaking English & Yoruba

Strong interpersonal skills.

Excellent communication skills.

Problem solving skills.

A good team player.

Ability to multi task.

Creative and innovative.

REFEREES

Mr. Aliyu Bello Gulmare

Branch Manager,

Oceanic Bank International Plc,

Yauri, Kebbi State.

080********, 080********

Mr. Igbokwe Eusebius

Gaming Management Slots Department,

Sun International Federal Palace Hotel and Casino,

Ahmadu Bello Way, Victoria Island,

Lagos State.

080********



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