QUALIFICATIONS SUMMARY

I am a goal-oriented management professional with more than 15 years of progressive and stable experience as a Customer Service Manager for a medical device company, Executive Administrative Assistant as well as holding a Director of Operations position. I am a positive, open, honest, respected, and driven leader with passion for excellence and helping people. I am one who leads by example and is successful at motivating teams to accomplish exceptional results.

EDUCATION

In 2006, I graduated Sigma Beta Delta from Hodges University located in Ft. Myers, Florida with a BS in Business Administration; and was inducted into the International Honor Society. I have healthcare related courses under my belt from Edison State College in my quest in pursuing my MBA.

Edison State College- Fort Myers, Florida (working on MBA) 05/2008-12/2009

Hodges University – Fort Myers, Florida (B.S. in Business Administration) 08/2002-05/2006

EMPLOYMENT RELATED COURSE WORK

I am Basic Life Support (BLS) Certified, CPR Certified, First Aid Kit Certified, Certified Nursing Assistant (CNA), and Phlebotomy Certified. Also, I am Microsoft Word Certified, PowerPoint, Excel, and Outlook with some accounting software such as Peachtree Accounting Software, QuickBooks and QuickBooks Pro Accounting Software, Meditech Hosptial Software, Medtrak Billing Software, Intergy, Sage Intergy, and Seacoast. And I have experience with Athenanet Medical Software, Medinformatix Patient Portal, Nextech Software, My Patient Now, and Majesty Enterprise Software.

Human Resources Generalist – D&T Imports, Inc. (Henderson, Nevada) 01/2020 – Present

Currently restructuring the company and streamlining for more efficiency

oAccomplishments

Hired four (4) HRA’s to assist me at each of our locations throughout the country

Established (SOPs) training programs for all departments

In the process of training current general managers and managers

Multiple State experience

Strategic Management

Benefits administration

Employee Relations

Employment & Labor Law

Working with vendors on store expansion projects

Workforce Planning and Employment (recruitment and selection)

Human Resource Development (training & development)

Policy Formulation – Creating SOPs for all Departments

Maintain I-9 Files

Succession Planning

Employee and Labor Relations

Risk Management

Coordinating daily calendars of senior managers

Acting as the point of contact between executives and employees/client

Responsible for identifying, developing, and implementing procedures and standards to guide the operation and improve the efficiency of the senior executive

Organize and manage calendar to schedule meetings and appointments

Office Manager – Platinum Plastic Surgery (Henderson, Nevada) 07/2018-07/2019

Project managed the administration of key executive initiatives to ensure that they are completed with high quality and within the deadline

Ran the office and managed small staff of 2 employees

Scheduled, planned, and coordinated internal and external meetings, lunches/dinners, interviews, video conferences and conference calls

Worked closely with vendors on product buying

Coordinated department public relations functions, as assigned, such as special events, fundraising events, conferences, seminars, etc.

Performed operational business planning, sales, and budgeting

Closed consults with cosmetic patients for surgery

Oversaw all staffing needs – screened applicants, arranged training and orientation of all new staff

Facilitated accounts payable process, communicated with accountants and attorney on pertinent matters

Performed all credentialing for the physician and office

Performed all scheduling of surgeries, prior authorizations, billing

Worked with other surgeons to coordinate combination surgeries

Perform basic administrative and support functions for office

Executive Administrative Assistant – Nevada HAND Property Mgmt. (Las Vegas, Nevada) 04/2017 – 07/2018

Monitor and track key property performance metrics in Yardi; analyze data and prepare reports concerning positive and negative trends that impact business operations – site, group, and division level

Work with department leads to develop effective process documentation that fully integrates our business systems, operation policies, and procedures

Partner well with division management and corporate staff to drive effective project outcomes

Initiate and/or execute small to large-scale workplace projects

Creates and implements specific procedures and programs; ensures confidentiality of all information

Project manage the administration of key executive initiatives to ensure that they are completed with high quality and within the deadline

Schedule, plan and coordinate internal and external meetings, lunches/dinners, interviews, video conferences and conference calls

Maintain contacts and manage client follow-up calls and meetings

Senior Customer Service Mgr/Project Manager – pro med Instruments, Inc. (Cape Coral, Florida) 05/2014 – 01/2017

Mastered Project, Program, and Planning Management

Managed the Warehouse Specialist and the Instrument Repair Specialist

Reported all customer satisfaction issues and new customer requirements to upper management

Maintained accurate inventory and levels of inventory. Responsible for placing orders with PMI manufacturing and other vendors for finished goods

Provide detailed analysis and insight of sales performance to identify trends and opportunities to drive improvements in core KPIs

Created policies and procedures on how to successfully run the CS department

Accountable for all processing, inventory, and outbound operations inside the warehouse

Mastered the inventory and performed an inventory count every 6 months

Worked and planned with B2B customers as well as Sales Reps and hospitals

Logistics coordinator (i.e., warehouse inventory, shipping/receiving, filling orders, quotes, sales orders, POs)

Helped create and utilized the product planning and budgeting with the sales department

Expert on Majesty Enterprise Software

Worked with SmartCRM

Knowledge of FDA requirements for medical devices and RMAs

TEMPORARY AGENCY (EXPRESS EMPLOYMENT PROFESSIONALS)

Accounting Assistant – Selovita, LLC (Ft. Myers, Florida) 03/2012 – 09/2013

Mastered all accounting duties; accounts payable and accounts receivable, heavy invoicing, along with all account and bank reconciliations; financials using Sage50 Accounting Software. Also works very closely with the company’s accountant.

Performed all collection duties; calling customers for payment and setting up payment plans.

Maintained client credit files, credit applications, verifying applications, Notice To Owner’s (NTO’s) and lien releases.

Surgery Scheduler – Orthopedic Center of Florida (Ft. Myers, Florida)

Medical Billing

Project and Program Management

Planning Management

Communicated with physician as needed with surgery or any outstanding issues

Coding Specialist – Neogenomics (Ft. Myers, Florida)

Medical Billing: Proficient, functional use of Current Procedural Terminology (CPT-4) and International Classification of Diseases (ICD-9) codes to ensure the Company reliable communication with all physicians, insurance companies, and other healthcare providers across all disciplines.

Researches and assigns pathology procedures (CPT-4) and diagnosis (ICD-9CM) codes based on review of the entire medical record.

Analyzed and/or reviewed detailed and highly complex code edits and transactions within the internal billing system.

Office Coordinator – 21st Century Oncology/Advance Urology & Robotic Surgery (Naples, Florida)

Communicated with physician as needed with surgery or any outstanding issues

Medical Billing and Charge entry; Coded additional reports for insurance appeals as needed

Project and Program Management

Informed management of any problems encountered and assists with developing and implementing solutions.

Processed month end spreadsheets from finance to ensure all cases are posted into the billing system prior to month-end close.

HEALTHCARE/BILLING SPECIALIST

Office Manager Wellness Coordinator – HCA/Mainland Medical Center (Texas City, Texas) 09/2010-08/2011

Coordinated/performed medical billing and clerical activities within the Occupational Health and Wellness

Services Clinic.

Project and Planning Management.

Supported the Director in the management of the efficient and timely renewal of existing accounts, research and

resolution of utilization and billing problems, and coordination of various internal activities to include Wellness

Services.

Established and maintained client company profiles for all active as well as inactive accounts within the clinic.

Optimized Occupational Health and Wellness Services financial performance, including productivity, and

provided monthly feedback about operational effectiveness to Director of Clinical Operations.

Provided management with information regarding administrative needs of the client/staff as well as trends and

identified problems through monitoring of performance and reported to Director.

Provided support and participates in projects that relate to the promotion, delivery and/or enhancement of the

clinic to include annual wellness programs as required or directed.

HEALTHCARE SPECIALIST

Unit Secretary/OR Clerk/CNA - Lee Memorial Health Systems (Fort Myers, Florida) 01/2009-06/2010

On the Stroke Unit, I provided patient care with activities of daily living; personal care needs; nutrition and fluid and elimination need.

Access to and transport non-controlled medications as directed.

Medical billing and Medical Terminology

Project and Planning Management

Continual communication with physicians and other medical staff.

Responsible for implementing components of the plan of care through the initiation/completion of procedures relating to basic human, mental health and social needs, comfort, safety, and emergency measures.

BOOKKEEPER

Senior Executive Admin (part-time) - JB Pool Service (Fort Myers, Florida) 07/2008-01/2009

Maintained and scheduled appointments for the owner and technicians

High-Level calendar and schedule management

Coordinated all travel accommodations

Scheduled, planned, and coordinated internal and external meetings, lunches/dinners, interviews, video conferences, and conference calls

Maintained contacts and manage client follow-up calls and meetings

Performed all administrative duties such as Human Resources and payroll and bookkeeping using QuickBooks Pro and ADP.

SCREEN ENCLOSURES

Director of Operations - ABACO Aluminum Company, Inc. (Cape Coral, Florida) 09/2001-04/2007

Supervised 30 to 50 employees and had authority for hiring, termination, discipline, performance decisions

Executed all accounting duties; and worked closely with the company’s CPA

Maintained client credit files, credit applications, verifying applications, Notice To Owner’s and lien releases

Present orally and in writing the results of complex financial analysis and recommendations to internal/external audiences

Automated month-end budget reports, improving month-end closing process

Analyze, review, forecast, and trend complex data for several areas of business

Oversee the administrative functions related to the internal tool that is used for planning

Support short and long term operational / strategic business activities through analysis

HR duties such as maintaining personnel files, posting jobs, hiring/termination, training, background checks

Composed and produced a variety of business correspondence, reports, confidential documents and/or forms

Tracked, maintained and reported on various data to support executives

Prepared and processed expense reports, vendor and check requests

Reviewed and reconciled office invoices

Performed basic administrative and support functions for office

REFERENCES

Randall Slaughter, 1st Sergeant (Retired)

United States Army

20519 Montecrest Circle

Spring, TX 77379

575-***-**** – Cell Phone

adi1sp@r.postjobfree.com

Sandra McDonald, VP and General Manager (Retired)

pro med instruments, Inc.

4529 SE 16th Place, Suite 101

Cape Coral, FL 33904

239-***-**** – Office

239-***-**** – Cell Phone

adi1sp@r.postjobfree.com

Scott Morehouse, Asset Management

Nevada HAND Property Management

295 E. Warm Springs Road, Suite 101

Las Vegas, NV 89119

702-***-**** – Office

702-***-**** – Cell Phone

adi1sp@r.postjobfree.com

Jeri Avenido, MA

Earl Plastic Surgery (formerly at Platinum Plastic Surgery)

653 N. Town Center Drive

Las Vegas, NV 89144

702-***-**** – Office

702-***-**** – Cell Phone

adi1sp@r.postjobfree.com

Linagrace Celada, Bookkeeper

D&T Imports, Inc.

2518 Anthem Village Drive, #101

Henderson, NV 89052

702-***-**** – Office

702-***-**** – Cell Phone

adi1sp@r.postjobfree.com

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