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Customer service, sales

Location:
New Delhi, Delhi, India
Posted:
December 30, 2020

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Resume:

CURRICULUM VITAE

ISHA SHARMA

Contact Information:-

Permanent Address:-

C-2/110 II floor OmVihar

Uttam Nagar-110059

E-mail:-

Sharmaisha587@gmail.

com

Mob No.:-

844-***-****

Personal Data:-

Father’s Name:-

Sh. Narender Sharma

Date of Birth:-

06 April 1992

Sex:-

Female

Nationality:-

Indian

Marital Status:-

Unmarried

Languages Known:-

English,Hindi, Punjabi

Hobbies & Interest:-

Listening music, Net Surfing

Birth Place:-

Rohtak

OBJECTIVE

To be a part of a growing organization where innovative ideas are appreciated and to excel in the career with smart, dedicated and focused efforts.

INDUSTRY EXPERIENCE

Organization Working in Chanakya Ias Academ y

Designation Academic Counsellor (18

th

Nov 2019 to till date)

Work Profile in Chanakya Ias Academy

Convert Leads to Prospects and Prospects to

Admission.

Performing counselling to students via phone

& converting into enrollments.

Responsible for resolving queries related to the course offered.

Regularly follow up calls to the prospective

students at an agreed date & time.

To make phone calls on leads provided by

marketing

Responsible for maintaing day to day reports as

required.

Cash handling of students fees and

installments.

INDUSTRY EXPERIENCE

Organization Worked in Time Education Pvt. Ltd.

Designation Student Relation Executive (2

nd

Jan 2016 to 21

st

June 2019)

Work Profile in Time Education Pvt. Ltd.

Handling Walk-in Guide them for various

courses selection in keeping with the Student's

Interests & abilities & converting them into

Registration.

Solving daily queries from the students

regarding their behavior.

Handling student fees & their settlements

Responsible for responding to individual

student calls & maintaining records of those

contacts.

Follow up with the students & give updates for

the new batches.

.

Maintain Student Files & Records,

Documents all pertinent student information

& updates computerized information system

regarding changes to student status.

Preparing Daily reports of day began & day

end like Deviation of classes, Daily

collection report, Service tax, Next day room

plan, Daily enquiry report.

Updating phonebook for student sms

Sending emails to the student for the

schedule of classes on weekly basis.

Scheduling Doubt session, Back up session,

for the students.

Handling defaulter list of students & calling

to those student whose balance is still

outstanding.

Handling FM & Admin Feedback track

sheet.

Handling Referral forms & collecting proofs

from the students & processed to central

office.

Scheduling Mock interviews & counselling

session for students before their actual

interview.

Organization Worked in Agarwal Packers and Movers Ltd. Designation As a Back office Executive (14 April 2014 to 31 Dec 2015)

Work Profile in Agarwal Packers and Movers Ltd.

Reading/Writing mails to the Branches.

Generation of Purchase order in software

Maintenance of daily reports in excel.

Handling Accounting treatment of Bills on

daily basis in software.

Follow up with the branches regarding

payments.

Handling queries for vendor payments.

Vouching of expenses

PERSONAL SKILLS

Hard working

Sincere

Confidence at work

Self-motivated

Dedicated

PROFESSIONAL QUALIFICATION.

Diploma from NIIT (Microsoft Word, Excel,

PowerPoint 2007)

ACADEMIC QUALIFICATION

10

th

from CBSE Board New Delhi in 2008.

12

th

from CBSE Board New Delhi in 2010.

Graduation Completed from Delhi University in 2013 COMPUTER SKILLS

MS-Word

MS-Excel

MS-Power point

Internet

I hereby solemnly declare that above information are true to best of my knowledge and belief.

Date: / /

Place: (ISHA SHARMA)



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