Manager, Matter Managent, Billing Operations

MARIANIÑO "ONIN" RAÑESES

Address: **** ******* **** **. ********, Manila

Mobile: +63-917*******

E-mail: **************@*****.***

Summary

** ***** ** ***** ******* experience

Former Financial Processes and Tools Specialist

Former Billing Team Lead

Former Billing Coordinator

Regional SAP Super User

SAP Super User

SME in SAP S2C

Project Lead for Process and Tools Improvement

Completed two LSS Yellow Belt Projects

Handled 6 billing teams as a Billing Team Lead

Conducted user trainings and seminars

Professional Experience, Education & Certifications – Summary

1.

Current Position: Manager, Matter Management, Billing Operations

Formerly: Billing Operations Manager

Currently works for B&M Global Services Manila, Inc.

Core member of Center's Innovation Pillar

Pillar lead for Finance Department's Innovation Pillar

Project lead for the Process Improvement Tools project of Finance Department

Previous finance roles such as Billing Team Lead, Billing Coordinator, and Sales and Service Assistant

Had multiple out of the country work assignments

Attended training for Functional Specialist Development Program - July 2018

Attended training for Querying Data with Transact-SQL - May 2018

Attended training for Kepner-Tregoe Project Management - GSM - September 2017

Completed two Yellow Belt Projects

Attended training for LSS Yellow Belt Training - GSM - September 2018

Attended training for Leadership and Management Development Program - Ateneo CORD - November 2014

Attended training for Business Communication - GSM - September 2014

Bachelor of Science in Business Administration major in Banking and Finance, Adamson University (2005)

Knowledge

Microsoft Office suite of products (Outlook, Excel, Word)

Business Applications and languages such as Excel, Access, Database and SQL

Sound understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements

SAP

Skills

Excellent English communication skills (verbal and written)

Proficient in MS Applications, financial systems such as Finacle, Elite Financial System, and SAP

Team player who can work effectively with personnel from all levels of the organization

Keen attention to details and effective organizational skills

Effective time management ability and prioritization essential to meet deadlines

Ability to prioritize and handle multiple tasks in a changing work environment

Strong problem solving and analytical skills

Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands

Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative

Flexibility to adapt to all situations and work varied hours; possibly work weekends or evenings

2.WORK EXPERIENCE

Employer: B&M Global Services Manila, Inc.

Position: Manager, Matter Management, Billing Operations

Duration: August 2020 - Present

In charge of the overall management of the assigned teams. Involved in almost all aspects of operations and decision making, including staffing, training, professional development, internal and external communications and work allocation. a) responsible for monitoring productivity; b) ensure delivery SLAs are met; c) drive process improvements and maintain high quality of output; d) apply standard policies, guidelines and best practice ; and e) maintain a harmonious and collaborative relationship with the local office counterparts. Responsible for administrative matters, including but not limited to a) providing leadership and development; b) evaluating performance of direct reports; c) implementing and monitoring company rules and regulations; and d) manage employee performance.

Duties and Responsibilities:

Provide technical support by bringing innovative solutions to increase process efficiencies and staff effectiveness through the deployment of tools, templates, and other new technological platforms available in the market

Train and develop a pool of Subject Matter Experts who can help elevate the service standards for the clients, suggest process improvements and provide reports to senior leadership

Responsible for the overall day to the day operations of handled team/s including end-to-end ng support and works closely with clients.

Monitors and coordinates with his/her direct reports to ensure efficient and effective completion of all assignments, including delivery of quality and accurate output. Monitors productivity of assigned team to him/her.

Communicates with local offices regarding inquiries on operations-related concerns, including any complaints and issues. Responds immediately to all their queries and correspondence. Contacts the user by phone (or e-mail if user is not available; copy BFSC Finance Director, Operations Manager, if needed) if a potential problem is foreseen. Confirm all discussions and agreement with users in writing.

Employer: B&M Global Services Manila, Inc.

Position: Billing Operations Manager

Duration: July 2019 - August 2020

Responsible for managing the team that provides operational support to the market- and Center-based teams in various aspects of Quote-to-Cash (Q2C) operations including a range of related activities critical to the successful execution of the Q2C process.

Duties and Responsibilities:

Provide technical support by bringing innovative solutions to increase process efficiencies and staff effectiveness through the deployment of tools, templates, and other new technological platforms available in the market

Train and develop a pool of Subject Matter Experts who can help elevate the service standards for the clients, suggest process improvements and provide reports to senior leadership

Create technical training materials that will support different Center's requirements

Review business processes and analyse areas for efficiencies and consequently, partner leaderships team to develop project plans for implementing viable recommendations

Provide critical information in a timely manner to Finance staff such as SAP systems updates, functionalities, and other tools relevant to the team's service delivery processes

Ensure that the technical skillsets and business knowledge of the staff are aligned to their job roles and that appropriate tools/templates are available to them

Promote a highly professional and a high performance culture across the teams

Ensure compliance to established processes and escalate deviations for resolution

Interface with Firm stakeholders to resolve specific issues, enhance operations or implement new standards and processes

Identify opportunities to enhance and improve processes in coordination with Q2C leadership

Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals

Drive performance excellence with effective communication, performance management and employee recognition

Employer: B&M Global Services Manila, Inc.

Position: Financial Processes and Tools Specialist

Duration: July 2017 – June 2019

Provide innovative solutions to increase process efficiencies and staff effectiveness through the deployment of tools, templates, and other new technological platforms available in the market. Develop a pool of SAP billing and accounting SME's in Finance Department who can help elevate the service standards for the clients.

Duties and Responsibilities

Ensures that Finance Department staff are utilizing available tools/templates that are meant to achieve process efficiencies;

Reviews business processes and analyses areas for efficiencies and consequently, partner with the PQA Supervisor and Finance Department Operations Managers to develop project plans for implementing viable recommendations;

Develops tools/templates that will help achieve process efficiencies and staff effectiveness and also ensure that his own SAP technical knowledge and skills are current and aligned with the available platform at Global level;

Develops a pool of SAP billing and accounting SME's in Finance Department who can help elevate the service standards for the clients. Partner with the Training Specialist, Operations Managers, and Finance Department Supervisors to identify candidates and develop a plan to achieve this goal.

Employer: B&M Global Services Manila, Inc.

Position: Billing Team Leader

Duration: May 2010 – June 2017

In charge of the overall management of the assigned team. Involve in almost all aspects of operations and decision making, including staffing, training, professional development, internal and external communications and work allocation. I will be a) responsible for monitoring productivity; b) ensure delivery SLAs are met; c) drive process improvements and maintain high quality of output; d) apply standard policies, guidelines and best practice ; and e) maintain a harmonious and collaborative relationship with the local office counterparts. My responsibility will also cover administrative matters, including but not limited to a) providing leadership and development; b) evaluating performance of direct reports; c) implementing and monitoring company rules and regulations; and d) manage employee performance.

Duties and Responsibilities

Responsible for the overall day to the day operations of handled team/s including end-to-end ng support and works closely with clients.

Monitors and coordinates with his/her direct reports to ensure efficient and effective completion of all assignments, including delivery of quality and accurate output. Monitors productivity of assigned team to him/her.

Communicates with local offices regarding inquiries on operations-related concerns, including any complaints and issues. Responds immediately to all their queries and correspondence. Contacts the user by phone (or e-mail if user is not available; copy Finance Department Finance Director, Operations Manager, if needed) if a potential problem is foreseen. Confirm all discussions and agreement with users in writing.

In case of actual and potential problems, collates and analyses facts together with the direct reports and the PQ Supervisor for the investigation report and acts to prevent the problem from occurring. Close supervision on the quick resolution of complaints.

Coordinates with the PQ team on process and quality improvement initiatives and recommendations covering the scope of work of the teams assigned to him/her. Ensures approved enhancements are implemented and monitored.

Employer: B&M Global Services Manila, Inc.

Position: Billing Coordinator

Duration: September 2006 – May 2010

Responsible in providing billing services to the offices of Baker & McKenzie as assigned.

Duties and Responsibilities

Demonstrates technical and professional knowledge relevant to the role in preparing invoices in accordance with Firm billing policies and guidelines. This includes WIP management, bill drafting, bill amendment, bill finalization using the SAP system.

Understands and delivers service in accordance with Client Service Principles relevant to their role and overall function area. Ensure that invoices prepared reflect a very high quality of output; presentable in a format that is appropriate to be received by the clients of Baker & McKenzie, e.g.

oDocument processes including writing up desktop procedures and identify control points within a process;

oMaintain and update client billing information, instructions and requirements necessary in processing invoices.

With supervision, works independently to complete assigned tasks and work responsibilities in order to meet agreed objectives.

Clear verbal communication skills and common courtesy, particularly when interacting with other members of the team.

Employer: Union Bank of the Philippines

Position: Sales and Service Assistant

Duration: June 2005 – September 2006

Responsible for account opening and other platform functions, deposit account servicing (deposits, withdrawals, encashment, checkbook reorders, inquiries, etc.), processing of payments, receipts and other monetary transactions, among others.

Duties and Responsibilities

Accepts deposits and bill payments/collections in favor of beneficiaries of collection arrangements.

Pays encashment and withdrawals within delegated limits; secures officer approval beyond authorized limits.

Validates original source documents for over-the-counter transactions and ensures that they are posted correctly to their respective accounts.

Assist in payroll preparation for clients with payroll servicing agreements.

Ensures that all checks received during the day have the required bank endorsements stamped at the back thereof.

Makes cash requisitions based on anticipated cash requirements for the day and transfers cash at the end of the day or as soon as there is excess available cash vs. Authorized limit.

Tallies the Cash on Hand per count as against Cash on Hand per Cash Box Management and reconciles totals of cash movements with the CIV custodian.

I hereby certify that the above information written is true and correct to the best of my knowledge.

(i)REFERENCES :

Available upon request

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