JOSH DOOLEY, CSM, PMP
Phone 817-***-**** email firstname.lastname@example.org
February 2019 - Present
Senior Implementation Manager
Manage PMO and QA team for high revenue projects for new implementations (SWAT Customers $5 million Annual Revenue and up). Project Management and QA Testing (Company has no QA Dept, ugh).
Build Integrations for customer ATS (Applicant Tracking System).
First Advantage runs US and Global background checks and drug testing for most Fortune 500 companies
Exela Technologies (XELA) / SourceHOV – Public Company
Also known as BancTec, SourceCorp, TransCentra, Novitex, and Lason.
2701 E Grauwyler Rd, Irving, TX 75061
November 2010 – January 2019
Technical Project Manager
Designed and Implemented Mobile App for Aflac Claims Processing
Integration with Healthcare Claims Processing and AP Workflow
Process UB, CMS /HCFA, and Dental (ADA) as well as Solutions design for 837 output and data mapping for claims processing
Paper and EDI Claims processing with X12 validation (Plexis, PCM, McKesson, VisibilEDI). Verify through EDIFECS
Generate RTP letters for claims reject processing
Manage web based applications to support healthcare claims processing and workflow – United HealthCare, RMO West, Cahaba, Trinity Health, Inova, Emerus Health, Blue Cross Blue Shield, Christus Health, Northside Hospital, Aflac, Wellpoint, Anthem
Setup AP Workflow and AP Processing for PO, NON-PO, and Credit Memo invoices and vendor payments
Create output file for customer ERP (McKesson, Peoplesoft, Lawson, MAS90, Sage, Avalara Tax)
Implement AP Workflow for Kroger, Inova Hospitals, Northside Hospital, SoCal Edison, Unimin Corp,
Mortgage Loan Processing and Tracking applications for Bank of America, Recon Trust, Countrywide, Nationstar Mortgage, JP Morgan Chase, and Citibank.
March 2010 – November 2010
Ryder Trucking - Implement Logistics application for load balancing, routing, and travel routes for Ryder Trucks
Southwest Airlines – Migrate Rapid Rewards program from Miles to Points system. Setup file transfer process for internal departments from partner feeds. Design test cases for before and after scenarios for Rapid Rewards transiton.
Gamestop – Design end to end transaction processing for Point of Sale to back office inventory, accounting, and reporting.
Sikorsky Aerospace / United Technologies
Composite Technologies INC.
1727 S Main St, Dallas, TX 75261
March 2009 – February 2010
Director of PMO
Migrate Oracle database and customer information from legacy platform (Visual Manufacturing) to SAP system.
Implement and train employees on SAP software for daily operations and manufacturing across multiple sites.
Coordinate supply chain logistics for military and commercial contracts and track all manufacturing and repair products through SAP and Visual Manufacturing software, including delivery schedules, inventory, materials, workflow, and shipping logistics.
Develop Business Objects (formerly Crystal Reports) for daily operations in Visual Manufacturing ERP software and for Oracle Modules. Develop weekly and monthly financial reports for accounting reconciliation.
Adhoc SQL queries for analysis and troubleshooting through Oracle, SQL Server, and Access.
April 2007 – February 2009
Manage implementations for Fidelity.com, account opening webservice, called by virtually all Fidelity applications for account opening at the branch level and online (Fidelity.com). Integration testing with multiple backend systems for account opening and maintenance. Audit on all account openings on a daily basis, with confirmations managed every two seconds.
Develop solutions for real time account opening and transaction processing across multiple systems for stock trades, retirement accounts, and brokerage.
Manage failover and round robin servers to load balance traffic
Gather software requirements from business partners using mostly Waterfall development methodology with some Agile (scrum) projects.
Act as the subject matter expert (SME) for how the industry runs and apply those principles through software to deliver a more efficient business solution
Track design, development, and support for multiple software platforms across Fidelity Investments online tools and applications.
Automate software for batch processing, web services, and software customer interaction, online and back office operations.
The Pinnacle Corporation
November 1999 – March 2007
Senior Business Analyst / Product Owner
Implement Point of Sale and Back Office software for convenience stores and petroleum companies
Data mining and interfaces to Sage (MAS90 / MAS200), MS Dynamics / Great Plains, applications for accounting, human resources, payroll, inventory, general ledger, invoicing, and financials.
Train internal employees and Pinnacle clients on proprietary software, traveling when necessary for client installs, training, and implementation of software.
Document all client issues through automated call tracking system and provide
Use the SDLC (Software Development Life Cycle) process to begin and end of life products in conjunction with the Agile (Scrum) and Waterfall Development approach (depending on size and delivery schedule of the project), using iterations for real time development.
Create customized VB scripts for custom functionality on department / client specific processes.
Serve on Pinnacle Development Team to improve existing Pinnacle software through QA testing, preparing test plans, beta-test software, and provide release schedules for software to Pinnacle staff and clients.
Southwestern Assemblies of God University
August 1995 to May 1999
EDUCATION: B.S. Counseling Psychology, SAGU, May 1999 (GPA 3.95 of 4.0)
Graduate With Honors: Summa Cum Laude
CERTIFICATION PMP (project management professional) 1416223
Certified Scrum Master 104193
Six Sigma Yellow Belt
RECOGNITIONS Agile Scrum Excellence Award
20+ recommendations on LinkedIn
Highest Customer Satisfaction Award
Who’s Who in Heritage National Registry
Who’s Who in Cambridge National Registry