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Customer Service Agent

Location:
Nairobi, Nairobi County, Kenya
Posted:
December 30, 2020

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Resume:

RACHAEL MUTHEU MUTHAMA

PHONE

070*******

EMAIL adi1pq@r.postjobfree.com

Profile A motivated adaptable experienced responsible graduate seeking a position that will utilise the professional skills developed through past

work experiences. I have a methodical customer-focused approach to work and a strong drive to see things through to a completion.

Employment History

Jun 2015 – May 2020 CUSTOMER ADVISOR

NAIROBI BARCLAYS BANK OF KENYA

Reach out to prospects via telephone and email to qualify leads using a specified scoring system. The expected activity level for this position is 75 calls per day. Navigate through a conversation flow to uncover business needs, understand pains, and position Raptor Technologies as a compelling solution. Generate marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system (Salesforce.)

Maintain and update an accurate log of activity in the CRM system. Convey summarized key findings from phone conversations to the rest of the Marketing team to help refine marketing communications.

Perform other duties as assigned

Education

Jan 2018 -Dec 2021

UNIVERSITY OF NAIROBI

MASTERS OF BUSINESS ADMINISTRATION

Jan 2012-Dec 2014

BACHELOR OF COMMERCE

UNIVERSITY OF NAIROBI

Jan 2007 – Dec 2010

MATUNGULU Girls

B-

Skills

Excellent interpersonal skills

demonstrated in the ability to effectively

serve customers and develop strong

working relationships with staff

Expert knowledge of the selling process

and effective sales techniques

Professional and confident with

excellent diplomacy

Dealing with stressful situation in a

calm and professional manner.

Hobbies I enjoy swimming, reading non-fiction books,socializing with friends and family. Referees CALISTAS AKOU AKOLON"G 072*******

SARAH MURAGURI 072*******

Rita Kaugi 254*********

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