RACHAEL MUTHEU MUTHAMA
PHONE
EMAIL adi1pq@r.postjobfree.com
Profile A motivated adaptable experienced responsible graduate seeking a position that will utilise the professional skills developed through past
work experiences. I have a methodical customer-focused approach to work and a strong drive to see things through to a completion.
Employment History
Jun 2015 – May 2020 CUSTOMER ADVISOR
NAIROBI BARCLAYS BANK OF KENYA
Reach out to prospects via telephone and email to qualify leads using a specified scoring system. The expected activity level for this position is 75 calls per day. Navigate through a conversation flow to uncover business needs, understand pains, and position Raptor Technologies as a compelling solution. Generate marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system (Salesforce.)
Maintain and update an accurate log of activity in the CRM system. Convey summarized key findings from phone conversations to the rest of the Marketing team to help refine marketing communications.
Perform other duties as assigned
Education
Jan 2018 -Dec 2021
UNIVERSITY OF NAIROBI
MASTERS OF BUSINESS ADMINISTRATION
Jan 2012-Dec 2014
BACHELOR OF COMMERCE
UNIVERSITY OF NAIROBI
Jan 2007 – Dec 2010
MATUNGULU Girls
B-
Skills
Excellent interpersonal skills
demonstrated in the ability to effectively
serve customers and develop strong
working relationships with staff
Expert knowledge of the selling process
and effective sales techniques
Professional and confident with
excellent diplomacy
Dealing with stressful situation in a
calm and professional manner.
Hobbies I enjoy swimming, reading non-fiction books,socializing with friends and family. Referees CALISTAS AKOU AKOLON"G 072*******
SARAH MURAGURI 072*******
Rita Kaugi 254*********
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