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Customer Care Manager

Location:
Cape Town, Western Cape, South Africa
Salary:
Between 12k and 16k
Posted:
December 30, 2020

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Resume:

NOMBUSO NDINGA

** ******* *****

GONUBIE WEST

**57

PROFILE

I am hardworking and dedicated person who at all times works to the best of her ability for the benefit of the organization. I am meticulous about details so I sometimes work on my own time trying to make sure that I provide excellent quality to my clients. I am also an energetic lady.

PERSONAL DETAILS

Surname : Ndinga

First Name : Nombuso

Identity : Female

Marital Status : Married

Nationality : South African

Home Language : IsiXhosa

Other Languages : English, IsiZulu

Health : Excellent

Cell Number : 078-***-****

Email address : adi1pg@r.postjobfree.com

Driver’s License : Yes (Code 8)

EDUCATION

Last School Attended: Khanyisa High School

Grade Completed: Matric

Year Completed: 2007

EMPLOYMENT HISTORY

Company: Old Mutual Client Services

Position: Client Service Consultant

Duration: 1 Year (2009)

Responsibilities:

Meet monthly targets in terms of lending and other financial products.

Meet collections and arrears targets in terms of lending products.

Educate clients on responsible use of credit and effective money management.

Establish a new business pipeline through marketing, lead generation and tracking.

Adhere to internal, regulatory and legislative governance to ensure quality business and mitigate risk.

Facilitate intra branch referrals by building mutually beneficial relationships with other business units.

Provide excellent face to face and telephonic service to customers.

Build sustainable relationships that enhances the brand.

Deliver on daily production standards and adhere to service and quality standards.

Reason for Leaving: End of Long-Term Insurance learnership program

Company: Old Mutual Finance

Position: Client Relations Consultant

Responsibilities:

Meet monthly targets in terms of lending and other financial products.

Meet collections and arrears targets in terms of lending products.

Educate clients on responsible use of credit and effective money management.

Establish a new business pipeline through marketing, lead generation and tracking.

Adhere to internal, regulatory and legislative governance to ensure quality business and mitigate risk.

Facilitate intra branch referrals by building mutually beneficial relationships with other business units.

Provide excellent face to face and telephonic service to customers.

Build sustainable relationships that enhances the brand.

Deliver on daily production standards and adhere to service and quality standards.

Year: 2012-2015

Company: Old Mutual Group

Position: Financial Advisor

Responsibilities:

Interact with clients to gather information to determine financial needs.

Prospect and maintain clientele.

Recommend and sell financial plans and products that will help meet the financial goals.

Capture and report new business with clients details.

Market organisations financial products.

Year: 2015 to date

ACHIEVEMENTS

Exceptional Achievement – 2017

Exceptional Achievement – 2016

Top Client Relations Consultant-2015

SKILLS OBTAINED

Dealing with outgoing and incoming calls

Time Management

Good Customer Care and Working under Pressure

Team Work

TRAINING & DEVELOPMENT

FAIS Credits (SSP & BFI outstanding)

RE 5 (Completed)

REFERENCES

Ms P. Mbongozi

Position: Manager

Company: Old Mutual Finance

Telephone: 047-***-****

Cell number: 072-***-****

Miss S Ndonyela

Position: Supervisor

Company: Old Mutual Client Services

Telephone: 047-***-****

Miss S. Ntseke

Position: Sales Manager

Company: Old Mutual Group

Telephone Number: 082-***-****



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