Sales Assistant
Resume:
CURRICULUM VITAE OF
KAVITA JUGJIVAN
PERSONAL DETAILS
Full Name : Kavita
Contact : Jugjivan
Gender : Female
Nationality : South African
Race : Indian
Area of Residence : Johannesburg
Valid Driver’s License : Learners
E-Mail Address : adi1h5@r.postjobfree.com
1
EDUCATION QUALIFICATIONS
School : Nirvana Secondary School
Pass Obtained : English
Subjects Afrikaans
Mathematics
Accounting
Physical Science
Geography
Institute : Travel Learning Centre
Qualification : Certificate: Selling Destinations 1 Subjects : Tourism Development 1
Travel Services 1
Business Communication 1
Air Travel 1
DTS Fares and Ticketing 1
Institute : Travel Learning Centre
Qualification : Certificate: Selling Destinations 2 Subjects : Travel Services 2
Business Communication 2
Tourism Development 2
Galileo
Business Skills and Financial Management
DTT2: International Fares and Ticketing
BSP
Entrepreneurship
2
EMPLOYMENT HISTORY
Company: Simply Travel
Period Employed: 2007 - March covid 2020
Position: Travel Agent
Duties:
Quoting and Invoicing
All travel and customs requirements
Bookings, managing required documentation and client correspondence
Working with airlines, routing and agents
Knowledge of airline embargos and rates
Logistics planning and managing import and export agents
Consultation and Customer Service
Client relationship management
Diary Management
Reporting
All administration required for processing
Teamwork and support
Crisis management and troubleshooting
Company: Harvey World Travel Sandton
Period Employed: 2006 – 2007
Position: Travel & Marketing Agent
Duties:
Provide advice about Visas or Passports
Dealing with customer queries and complaints
Promoting & Marketing the business.
Selling holidays and insurance.
Meeting profit or sales targets
3
Quoting and Invoicing
All travel and customs requirements
Bookings, managing required documentation and client correspondence
Working with airlines, routing and agents
Knowledge of airline embargos and rates
Logistics planning and managing import and export agents
Consultation and Customer Service
Client relationship management
Company: Harvey World Travel Rosebank / Woodmead
Period Employed: Jul 2006 – Aug 2006
Position: Travel & Marketing Agent
Duties:
Provide advice about Visas or Passports
Dealing with customer queries and complaints
Promoting & Marketing the business.
Selling holidays and insurance.
Meeting profit or sales targets
Quoting and Invoicing
All travel and customs requirements
Bookings, managing required documentation and client correspondence
Working with airlines, routing and agents
Knowledge of airline embargos and rates
Logistics planning and managing import and export agents
Consultation and Customer Service
Client relationship management
Company: Universal Travel and Dreams Tours
Period Employed: 2005 – 2006
Position: Senior Travel Consultant
Duties:
Research, explore and study different travel destination options
Research destination and travel prices, customs, weather conditions, reviews etc.
Research and study clients’ specifications and wishes 4
Suggest suitable travel options that best suite clients' needs
Plan and organize travels
Book tickets, reserve accommodation, organize rental transportation
Inform clients and provide useful travel material such as guides, maps and event programs
Collect deposits and balances
Offer and promote different services and offerings
Keep learning about latest industry trends
Attend webinars, conferences and other educational programs
Build and maintain relationships with clients
Track KPIs and prepare KPI reports
Company: Harvey World Travel Bedfordview
Period Employed: Oct 2004 – Jul 2005
Position: Travel & Marketing Agent
Duties:
Provide advice about Visas or Passports
Dealing with customer queries and complaints
Promoting & Marketing the business.
Selling holidays and insurance.
Meeting profit or sales targets
Quoting and Invoicing
All travel and customs requirements
Bookings, managing required documentation and client correspondence
Working with airlines, routing and agents
Knowledge of airline embargos and rates
Logistics planning and managing import and export agents
Consultation and Customer Service
Client relationship management
Company: Harvey World Travel Randpark Ridge
Period Employed: 2004 (2 Months)
Position: Administration Assistant
Duties:
5
Answering and directing phone calls to relevant staff
Scheduling meetings and appointments
Taking notes and minutes in meetings
Ordering and taking stock of office supplies
Being a point of contact for a range of staff and external stakeholders
Preparing documents for meetings and business trips
Processing and directing mail and incoming packages or deliveries
Greeting and directing visitors and new staff to the organization.
Writing and issuing emails to teams and departments on behalf of teams or senior staff
Researching and booking travel arrangements for staff members
Finding ways to improve administrative processes Company: Sash Plastics
Period Employed: 2000 - 2002
Position: Sales Assistant / Cashier
Duties:
Efficiently execute all operational activities at the point of sale in a timely and efficient manner.
Maintain high levels of accuracy.
Ensure the safe handling of cash at all times.
Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
Support the Group’s vision to be the customer’s first choice and driving the company values.
Maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
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