Curriculum Vitae of

Owen Wayne Fynn

Personal Details

Surname: Fynn

First Names: Owen Wayne

Postal Address 13 Cummor Gardens

Unit 11 Ladycroft

New Germany

3610

Birth: 29 July 1987

Identity No.: 870-***-**** 087

Nationality: South African

Gender: Male

Marital Status: Married

Home Language: English

Other Language: Afrikaans

Health: Excellent

Contact no. 078-***-****

Formal Education

Secondary education

Last School Attended: Hill View Secondary School

Highest Standard Passed: Matric (Grade 12)

Achieved Matric Certificate

Subjects English

Afrikaans

Mathematics

Biology

Life Orientation

Hospitality Studies

Travel & Tourism

Tertiary Education

Name of Institution: The International Hotel School

Qualification: City & Guilds Certificate in Hospitality Management

Specialized in Food & Beverage.

Name of Institution: Corner Stone

Qualification: Inbound Call Centre Training – 91%

Computer Call Centre Training – 87%

Outbound Call Centre Training – 84%

Microsoft Excel Training – 87%

Knowledge & Skills

Microsoft Office MS Word; MS Excel; MS Access; MS Outlook; MS Power Point;

Sound knowledge of Vision, ICDL, COINS

Employment

During the course of my studies with The International Hotel School, I was placed in Three Cities the Royal Hotel, I got to do a few months in each department.

Department : Food and Beverage

Duration : 9 Months

Duties : Waitress in the restaurant

Cash up after shift ends

Report any problems to management

Complete everyday restaurant duties.

Worked in the Bar.

Served drinks.

Perform all basic bar and restaurant functions

In charge of equipment & Crockery, Stock taking and

Managing junior staff eg 1st year trainees.

Department : Banqueting

Duration : 10 months

Duties : Set up function rooms.

Requisitioned Equipment for events

Dance floors and décor set up

Food & Beverage Requisitions

Setting the roster, staffing accordingly

Run bars for function groups.

Check function rooms.

Employer: Edcon Regional Credit Office (Durban CBD)

Period of Employment: June 2012 – August 2014

Position: Customer Services & New Accounts Agent:

-Office Administration

-Data Capturing

- Validation & Verifying account applications

-Customer services

-Telephonic Account Applications

-Bureau Profiling

-Revolving credit account management and maintenance

Current Employer : Bata/ Futura footwear

Period of Employment : August 2014 – Current

Position : Sales Administrator & Customer Services

Duties entail : Dealing with some of our VIP customers.

Answer calls and respond to emails. Handle customer inquiries both telephonically and by email.

Loading order’s on the system correctly, ensuring price and article numbers are correct. Manger and resolve customer complaints. Following up and chasing orders, from the orders being loaded to delivery to customer. Booking appointments for delivery, liaising with our warehouse to ensure we meet delivery.

Liaising with our Commercial Planning dept. to find out ETA’s and advising the customer. Dealing with price amendments and returns.

References

Mboneni Ngwenya

Call Center Manager

078*******

Michelle Mathews

Customer Service Manager

072-***-****

Michael Sithambaram

Planning Manager/Customer Services Manager

079*******/031*******

Contact this candidate