RAMIEZA MUHAMMAD YAW

OBJECTIVE

I am a self-motivated, ambitious

person who has developed a mature

and responsible approach to any task

that I undertake, or situation that I am

presented with. A charismatic young

graduate with strong interest at any

job that required both conceptual

and thinking. Skilled in prioritizing and

completing tasks independently. Fully

committed to all work being given by

the company. Always eager to learn

more from anyone of team members.

I would like to be a part of a company

where I could use and enhance my

skills as well as gain experience for the

future development of myself.

CONTACT

PHONE:

018-*******

EMAIL:

adi1fs@r.postjobfree.com

AGE:

20 years old/single

ADDRESS:

T3A 16-15 of Icon City Tower 3A, Jalan

SS8/2 Sungai Way Free Trade Industrial

Zone 47300 Petaling Jaya, Selangor.

REFERENCE

Ms Farah Atikah

SEMS SDN BHD (Samsung)

Branch Manager

+601*-*******

EDUCATION

DIPLOMA IN HOTEL MANAGEMENT – FTMS CYBERJAYA SELANGOR January 2018 – December 2020

SIJIL PELAJARAN MALAYSIA – SEKOLAH MENENGAH KEBANGSAAN BANDAR TENGGARA KULAI JOHOR

January 2013 – December 2017

WORK EXPERIENCE

SEMS SDN BHD (SAMSUNG SERVICE CENTRE)

Officer – Customer Service (15th September 2020 – present) Scope of work:

1) Provides quality customer service and physical working spaces meet and exceed company presentation standards.

2) Responsible in answer questions about warranties and changes in policies or insurances.

3) Resolve product or service problems by clarifying the customer’s complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

4) Assist in prepare product or service reports on overall customer satisfaction.

5) Plan and contribute training to team effort by accomplishing related results as needed.

6) Provide accurate, valid and complete information by using the right methods and tools.

7) Assist in handle product recalls and inform customer of deals and promotions ongoing.

8) Responsible for keep record of customer interactions, process customer accounts and file documents.

HILTON HOTEL PETALING JAYA (INTERNSHIP)

Front Desk (March 1st – 17th March 2020)

Scope of work:

1) Welcome guests in a warm and friendly manner.

2) Ascertains their lodging, purchasing needs.

3) Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

4) Knows all essential aspects of our resort or hotel operations. 5) Registers guests and manages the rooming chart. 6) Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.

7) Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

8) Balances cash drawer by counting cash at beginning and end of work shift.

9) Monitors lobby and check-in activity to determine room flow.

10) Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

11) Provides pre-arrival support for guests arriving on packages.

12) Facilitates correspondence with guests.

13) Acts as the site liaison for the services and sales center. 14) Works collaboratively with any resort associates and resources.

SKILLS

MICROSOFT WORD

MICROSOFT POWERPOINT

MICROSOFT EXCEL

GSPN SYSTEM

TEAMWORK

CUSTOMER SERVICE SKILLS

CULTURAL AWARENESS

COMMUNICATION SKILLS

MULTIASKING SKILLS

WORK ETHIC

LANGUAGE SKILLS (FLUENT IN ENGLISH)

PROFFESIANOLISM

PROBLEM-SOLVING SKILLS

Contact this candidate