Customer Service

CURRICULUM VITAE

OF

REBECCA JAQUALINE MALULEKA

Self Motivation

I am young and vibrant, very extroverts have ability to learn and understand, capable in team work, good communication skills self-motivated and I am people orientated. I am a very hard working who always strive to achieve, Taking an interest in all of ongoing experience, Treating all people the same according to notions of fairness and justice, Working well as a member of a group team, Expecting the best and working to achieve it, Open-minded, Kind, I always push myself to continuously improve and set high goals for myself and an organization, Share the knowledge with other colleagues to help each other deliver better quality of work in pursuit of organization excellence. I am passionate, punctual and cope under pressure and setbacks.

Biographical Details

Surname : Maluleka

Name : Rebecca Jaqualine

Date of Birth : 10 MAY 1990

Identity Number : 900**********

Nationality : South Africa

Home Language : Tsonga

Sex : Female

Marital status : Single

Criminal record : None

Languages spoken, Ability

Languages

•English

•Zulu

•Sepedi

Tsonga

Sesotho

Contact Address

Physical Address : 15360 ALBATROSS STREET

PROTEA GLEN

SOWETO

1818

Phone Number : 078*******

Alternative contact no. : 064*******

Email : ************@*****.***

Education Information

●HIGH SCHOOL DETAILS

Name : Emadwaleni High School

Grade Passed : 12 (matric )

Subjects

English Second language

Sesotho First Language

Life Orientation

Economics

Business Studies

Accounting

Year : 2008

Skills And Interests and Work Experience

Problem Solving, Written and Verbal Communication, Strong customer service, Excellent telephone manner, Self-motivation and Ability to take the initiative, Ability to work under pressure, Punctuality and time-keeping, Teamwork, Fast Learner, Creativity, Adaptability, Researcher.

Hobbies and Interests : Singing, Taking Pictures, Tasting Food, Socializing with Friends, Dancing, Listening to Music, Pool, Camping

Work Experience

Merchants Dimension Data-Cell C

Start Date: 08 August 2017

Call Center Representative (Hybrid)

Main Responsibilities

Assist customer with Explanation of their Bills

Assisted customers with their queries and problems by phone

Established and maintained contacts with new and existing customers as per the direction of the supervisor.

Helped customers place new orders easily.

Forwarded important and serious matters to the correct department

Transferred urgent calls to the required departments quickly and accurately.

Entered and updated new customer details in the customer relationship management software according to administrative guidelines.

Achieved set targets of the business by the stipulated deadline

Call Centre Agent (Postpaid)

Start Date :11 January 2018

Present benefits/opportunities of the product or service in an effective manner

• Able to Explain Customer's Bill and break it down accordingly and explain customers arrears

•Identify and respond to the customer

•Exercise appropriate soft skills when dealing with difficult customers

•Ensure correct listening skills and probing techniques

are used to establish relevant information

•Ensure that customers are informed as to the progress

of queries logged but not resolved

•Ensure that the customers who calls the query resolved

•Ensure that progress of every query logged is monitored until resolution

■ Key Skills and Qualifications

Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.

Understands new concepts easily – Quick learner.

Ability to handle stress.

Computer literate.

Performance target reached

Reliable.

References

Bernard Masombuka : 073*******

Puseletso Matsobane :076*******

Contact this candidate