Sales Representative Service

Natasha Hallingquest

*** ****** ****** ● New Ellenton, S.C. 29809 ● 803-***-****

*******************@*****.***

OBJECTIVE: To gain employment with a stable organization that will allow me to use my knowledge and skills and with advancement opportunities.

WORK EXPERIENCE

Pay Only Probation Officer, CSRA Probation Services, Inc. 07/2019- Present

Seek over pay only cases

Call for missed appointments or send letters out

Fill out paperwork, orders, summaries, community service time sheets for each case file assigned to me

Meet with probationers for their appointments/orientation

Data entry (missed appointments, phone calls, putting in schedules, notes per case)

Take payments for my case load

Administrative Assistant, CSRA Probation Services, Inc. 05/2019- 07/2019

Answer phone calls

Take payments

Check in clients for their scheduled probation appointments/orientation

Enter in data (load cases, fill out daily spreadsheet for clients who came in, filing, scheduling)

Receptionist, Express Employment Professionals, Augusta, GA 03/2019- 05/2019

Answer phone calls

Take cash payments

Check in clients for their scheduled probation meetings/orientation

Enter in data (load cases, fill out daily spreadsheet for clients who come in, filing, scheduling)

Customer Service Representative, Convergent, Augusta, GA 11/2018-3/2019

Would assist sales representative from stores with questions about a customer’s account

Would assist customers with questions regarding their account (troubleshooting with their phones, billing questions)

Customer Service Representative, TRC Staffing Services, Augusta, GA 04/2018 – 10/2018

Answering inbound calls for staffing agency’s client

Assist sales agents with any back end work that needs to be done for customers in their store that they cannot complete themselves

Do research and answer any questions for customers that sales agents cannot answer themselves

Would assist customers and sales agent with tracking shipments of devices being received in Sprint’s warehouse

Was converted over to permanent position on November 1, 2018ld

Associate Client Support Consultant, ADP, Augusta, GA 08/2016-01/2018

Answer phone calls for small businesses

Assist small business owners with questions they may have regarding our system

Assist small business owners with questions they may have regarding things needed to run a business

Use problem solving skills to assist our clients with issues

Earn recognition for outstanding customer service skills as well as adding benefits to help their business further

Take training courses to further develop my skills in customer service

Obtained my Fundamental Payroll Certification to better assist our clients by passing the Fundamental Payroll Certification test

Would assist our small business partners with searching for missing packages of payrolls delivered to wrong addresses or not delivered at all; would have to sometimes communicate with outside shipping agencies to locate payroll packages; tracked missing payrolls for our clients

Teledata Representative, ADP, Augusta, GA 09/2014-08/2016

Answer phone calls and key in payrolls for small businesses

Work on special projects with managers and other associates

Help managers with special phone calls for clients who only specifically request to speak with me

Develop my skills by taking training courses

Earned recognitions for outstanding customer service

Help small business with other items they may need besides payroll: reports, tax information, etc.

Earned a promotion from this position to my current position due to my excellent and professional customer service skills

Assisted an assigned list of clients by calling them on their scheduled day of the week to help key in their payrolls and answer any questions they may have

Intern/Mentor, Aiken Technical College, Aiken, SC 5/2013 - 8/2013

Went on various field trips with the middle and high school kids such as SRS Research Center.

Helped with various activities with the kids such as taking them to their classes and helping with their projects.

Host, Red Lobster, Aiken, SC 6/2013 - 12/2014

Greet customers and seat them in a server’s section

Answer phones and keep restaurant clean

Assisted with customer reservations and wait staff scheduling

EDUCATION

University of South Carolina Aiken

Bachelor of Arts in Fine Arts, December 2013

Overall GPA: 3.0/4.0

South Aiken High School

HS Diploma June 2009

Overall GPA: 3.6

HONORS AND AWARDS

Dean’s List (last 3 years of college)

LIFE Scholarship

HOPE Scholarship

Offered to be a member of the National Society of Leadership and Success

ACTIVITIES

University of South Carolina Aiken Concert Choir

AHA, Alzheimer’s Awareness, Miracle Mile Fundraising Activities

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint)

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