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Customer Manager

Location:
Chicago, IL
Posted:
December 29, 2020

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Resume:

ROBERT M. WALSH

630-***-**** adi1c2@r.postjobfree.com linkedin.com/in/Robert-M-Walsh

GLOBAL END TO END SUPPLY CHAIN, LOGISTICS and DISTRIBUTION LEADER

A seasoned, hands on leader of global supply chains, logistics and distribution with development of end to end supply chain capability. Responsible for Global supply and delivery while delighting customers. Well experienced in supplier development and negotiation, I have selected and executed the planning systems, integrated worldwide production schedules of suppliers, contracted international vessel and final mileage drayage agreements, established the distribution network of 4 distribution centers in the US and Canada with 3PL cost plus agreements, implemented ERP, MRP, WMS and TMS and negotiated domestic transportation of all kinds, truckload, LTL and parcel. The results were superior, significantly lowering inventory investment, increasing the perfect order fulfillment to the high 90% consistently and lowering the cost to serve, inclusive of logistical and distribution expenses, to less than 9% of gross sales.

AREAS of EXPERTISE

Global Supply Chain ~ International Sourcing and Procurement ~ Multi Facility Logistics and Distribution

Global Inventory Management ~ International Negotiation ~ Organization Development

Policy Enrichment ~ IT Management WMS, TMS, ERP, CRM, Portal ~ Strategic Development

Financial Compliance ~ Cost Containment ~ Change Management ~ Project Mentor

HIGHLIGHTED ACCOMPLISHMENTS

•Visionary for the North American distribution strategy, optimized site selection with multiple distribution points with over 1M sq. ft. of storage maintaining 99% on time performance to customers.

•Polished negotiator of over $200M in product and services with extensive global dialog.

•Cultivated a lean manufacturing operation supporting 60% annual volume of Gerber faucets and drains with less than,2% quality defects and 99.6% purchase order compliance.

•Restructured the 4 wall distributed systems with voice activated warehouse management and TMS cost containment that improved customer delivery with 99.7% accuracy.

•Organization sponsor of ‘Young Leader Development Program’, Digital Supply Chain Transformation Development Committee and Implementation Team, and Retention Improvement Programs.

PROFESSIONAL EXPERIENCE

Globe Union / Gerber Plumbing Fixtures / Danze – Woodridge, IL

Taiwan based, worldwide manufacturer and distributor of kitchen and bath products with over $800M in revenue annually.

Vice President of Global Supply Chain / Corporate Development / 2003 – 2019

Director of Customer Fulfillment

Spearheaded the supply chain and logistic organization of consumer brands in North America.

•Created an S&OP process increasing predictable demand from coordinating anticipated demand trends, customer input and coordination, all communicating with digital portals.

•Integrated end to end global supply planning resources, customized planning systems and tightly controlled manufacturing schedules resulting in consistent supplier and customer deliveries for wholesale, retail and ecommerce channels.

ADDITIONAL RELEVANT EXPERIENCE

LBI Acquisition Corporation, Pennant Foods Company – Director of Information Technology - Lisle, IL

Reengineered the supply chain technological infrastructure of a $250M manufacturer of frozen bakery products, including MRP, MES, production scheduling and logistic support for six manufacturing plants.

•Enhanced order turnaround and product availability by designing an intra/extranet to enhance supply chain communication and information exchange between suppliers, customers and brokers.

KBD Consulting – Supply Chain Consultant – Orland Park, IL

Clients: Logistic and Site optimization strategy with R.R. Donnelley Logistics Services.

Customer Service fulfillment and operational efficiencies with Universal Furniture.

Tier 2 and 3 Supplier integration with Kellogg Corporation.

Bunge Corporation, Bunge Foods Group – Director of Operational Excellence - Bourbonnais, IL

Successfully lead the ERP implementation of a $600M food processing manufacturer, enabling multiple manufacturing sites and distribution facilities while improving product scheduling to enhance customer and manufacturing visibility. Designed WMS including automated pallet warehouse retrieval system.

Schwinn Bicycle and Fitness – Vice President, Operations / General Manager - Chicago, IL

Managed the daily operations of four distribution centers representing $200M in revenue and over 250 employees.

EDUCATION

Master of Business Administration (MBA), Marketing, Benedictine University

Bachelor of Business Administration (BBA), Accounting, Loyola University of Chicago



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