Qualifications

Over ** years of progressively responsible experience in business development, account management and sales to property and casualty insurance carriers, third party administrators and self-insured employers.

Results-oriented leader with extensive experience in program implementation, direction of sales and service personnel and development of current and untapped markets as well as harvesting mature business.

In-depth knowledge of all aspects of medical cost containment, operations and software solutions for casualty insurance market. Recognized by employers, peers and clients for excellence in sales and service.

Independent subject matter specialist consulting for companies, investors, and private equity in the casualty market

Skills

New Business Development • Strategic Planning and Execution • Sales Performance Management •

Sales Team Leadership • Executive Management • Process Improvement • Change Management •

Customer Relationship Management • Strategic Partnership • Medical Cost Containment • Managed Care •

Product Management • Vendor Management • Workers Compensation • Medical Bill Review •

Performance Negotiations • Data Analytics • Critical Thinking • Subject Matter Specialist

Professional Experience and Achievements

Conduent Lakeland, FL(Virtual)

October 2019-May 2020 Account Management Executive

Conduents’s leading medical bill review and medical management platform is used by insurers and claims administrators to lower costs and improve patient outcomes.

CLARA analytics Santa Clara, CA (Virtual)

June 2018-August 2019 Senior Sales

Executive

CLARA analytics improves claims outcomes in commercial insurance with easy-to-use artificial intelligence (AI)-based products. CLARA’s suite assists claims teams find the right provider, focus on the right claim, minimize the impact of litigation and deliver automation to Medicare Set-Aside at minimal costs. The suite uses the latest in AI and machine learning (ML) technology to provide Operational Intelligence to drive down loss costs and easily integrate into any workflow or infrastructure to rapidly start showing value.

Risk Management Solutions of America Chicago, IL

July 2017-March 2018 Sales Executive

Develop sales process and strategy to introduce new EDI Clearinghouse solution to Workers’ Compensation providers and payers. Manage EDI marketing and sales team to successfully launch the Aegean clearinghouse

Qmedtrix Portland, OR (Virtual)

November 2012-September 2016 Business Development Executive

Qmedtrix Systems, Inc., a medical cost-containment company providing specialized medical bill repricing services for self-insured corporations, third-party administrators, and insurance companies, concentrating on workers' compensation, auto and group health medical. Managed team of business development professionals, executed the strategic business plan to drive revenue growth and maximize Qmedtrix’ valuation.

As Vice President of Business Development:

Key contributor for the successful sale of Qmedtrix

Improved Sales Cycle efficiency through process improvement

Increased overall revenue by 40%

Mitchell International Irvine, CA (Virtual)

July 2008-August 2012 Senior Account Manager

Mitchell International provides a leading suite of cost containment technologies, solutions and a portfolio of strategic partners to improve performance and efficiency without sacrificing accuracy. Served as primary client relationship manager and consultative partner, responsible for client retention, growth, issue resolutions, accounts receivable, contract negotiation and the financial success of a book of business.

100% client retention; consistently exceeded targets by over 20%

2010 awarded Service Person of the Year

2011 Account Manager of the Year and Elite Council Achievement Award recipient

Avia Partners Phoenix, AZ (Virtual)

May 2006-March 2008 Regional Account Director

New Sales and Account Management in 28 states for National Pharmacy Benefit Management Company. Developed a business plan to market a comprehensive suite of products and services to brokers, consultants and employers. Responsible for prospecting new clients, negotiating contracts, and implementing and retaining clients within a geographic territory.

Created and launched new product to national market

Increased client base by 45%

Coventry (formerly First Health) Downers Grove, IL

January 2003-April 2006 National Accounts Manager

Joined First Health team through the acquisition of Health Net Plus. Served as member of integration team to evolve both organizations into one solution to manage medical costs in the Workers’ Compensation industry. Maintained C level relationships during transition of products, services and Account Management staff. Retained key clients while expanding book of business through consultative sales. Oversight of system migration and new product implementations.

Member of Integration team

Increased book of business revenue by 33%

Originally worked for Health Net Plus, a Managed Care Company in the Workers’ Compensation market offering Bill Review, PPO Networks and Case Management. Oversaw a $60 million book of business while directing a staff of 10 Account Managers. Forecasted revenue and met expense budgets. Set standards and expectation for staff to become proactive partners.

Holy Cross Hospital Chicago, IL

March 2002-November 2002 Account Manager

Established and grew new occupational health clinic through prospecting and managing territory. Marketed Occupational Health Services to prospective clients. Consulted with employers to decrease health care costs and improve the overall health of their employees. Recruited, hired and trained new staff members with oversight of Billing and Receivables. Responsible for constructing departmental budget and meeting financial strategies.

Increased book of Business by 100%

Developed and implemented a streamlined payment system increasing receivables

Increased indirect revenue to hospital from $7,000 to $38,000 per month

First Health Downers Grove, IL

March 1999- November 2001 Account Executive

First Health is a National Managed Care Organization offering cost containment of medical expenses for Workers’ Compensation. Developed and maintained positive relationships while managing accounts. Acted as single point of contact for clients and all internal departments. Financially responsible for the growth and performance of all business entities.

Prior to First Health worked as General Manager for Osco Drug, responsible for operations of a store with $10.5 million in annual sales. Developed excellent operational management and leadership skills. Regularly exceeded budgeted sales and earnings each year and awarded for top gross margin conversion.

Education and Professional Membership

Bachelor’s degree with Honors in Marketing from Loras College, Dubuque, IA

Member of Vistage International, an executive coaching and leadership development peer advisory group

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