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IT Infrastructure

Mumbai, Maharashtra, India
December 31, 2020

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Suresh Boga (B.E. Electronics)

Contact no: +91-932*******, E-mail:


Result-oriented, intelligent, organized, and motivated individual is seeking an available management position with the company to utilize my years of experience to fulfill the company's strategic requirements.


Currently working as Technical domain manager. Managing a team size of 40 Members, also possess technical experience in the field of System Administration, IT Infrastructure Management, Patch Management using SCCM, Tivoli Endpoint Management, Proficient in Remote administration support, Integrate Automation and Apply Lean methodologies. Well developed interpersonal and communication skills, having dealt with diverse professionals, clients and team members.


Company: Capgemini Ind Pvt Ltd 31st August 2007 till date Designation: Technical Domain Manager

1. Project Details:

• Client Supported: – a leading network of Cooperative and Mutual banks comprising 38+ regional banks in France geography. Infrastructure consists of 45000 Physical and Virtual Servers

(Windows, Linux, AIX, Solaris) and 1000 Network devices with highly secured environment consist of (Payment Card Industry Data Security (PCI DSS) VCE cloud environment, Hosted on Tier 4 Data centre located in France region.

Domain: Tools Technology

Role: Technical Domain Manager 1st July 2017 till date Technologies supported by Teams – Netcool Omnibus for Alerting, Omni Vision for Capacity and Performance Management, Axway CFT, Gateway, Interpel for File Transfer, Control-M and Dollar Universe for Scheduling.

• Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget.

• Budgeting and Resource Planning.

• IT audits

• Security and BCP Compliance.

• DRP Procedure.

• Risk Management and Mitigation

• Hire and Onboard Employees

• Pro-actively manages the day-to-day delivery relationship with the client’s operational representatives;

• Is accountable for Transition to RUN sign off for New additional Business.

• Responsible for identification of operational cost and efficiency savings party management on the SLA

• Possesses a thorough understanding of the delivery strategy of Capgemini as well as the client business processes.

• Coaching and setting employee goals.

• Resource estimation and Work unit calculations.

• Proficient in Word, Excel and PowerPoint.

• Conducting Daily meeting with Team members and presenting weekly review Client.

• SOP Document Management.

Achievements: Received highest performance ratings since 2017,2018. Domain: Wintel Technology

Role: Team Leader 1st June’15 till 30th June’17

Technologies supported by Teams – SCCM 2012, VMware, HP hardware, SOPHOS AV, SCOM 2012, HP SIM etc.

• Managing a team of 34 technicians and 3 Team leads for Windows, VMware and Citrix Environment located in Mumbai, BANGALORE and France.

• Applying LEAN procedure i.e. work on the reduction of waste in the defined processes.

• Executing the client discussions and conference calls and client service plans as per the discussions.

• Managing escalations from all the regional Banks for all mentioned products and lines of business.

• Working closely with Incident Management, Change Management and Problem Management team.

• Working with vendors like Microsoft, VCE (VMware, Cisco and EMC), HP, Sophos.

• Maintaining resource plans to make sure that availability of adequate headcount for daily production.

• Categorizing team members and assigning Roles and Responsibility as per their technical abilities.

• Identify training needs to improve overall team skill.

• Conducting monthly one-to-one session with Team to discuss month-wise productivity, improvement plans, for enhanced performance.

• Identifying and Highlighting Risk and Issues in the environment and work on the mitigation plans.

• Preparing & compiling various weekly/ monthly reports and presentations pertaining to process, customer satisfaction activities, targets & accomplishments and productivity

• Handling clients concerns.

• Monitoring the performance of team members, assessing the quality and efficiency in process & operations to meet targets.

• Liaison between Service management, Technicians and other support Team.

• Arranging for recursive training programs, bottom quartile training & in-house forums based to boost quality and soft skills of the associates.

• Creating and sustaining a dynamic environment that foster development opportunities and motivates high performance amongst Team Leaders & members.

• Work as a TAM (Technical Account Manager) for partners.

• Work with TAM’s based in France and manage all accounts and their escalations to ensure smooth day to day operations.

• Participate interview drive for new hire for the Organization. Achievements: Received Best Performer during the academic year 2015-2016. 2. Project Details:

• Client Supported : Schneider Electric (France) - is a France-based multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management.

Domain: Wintel Technology

Role: Technical Lead 1st August 2011 till 31st May 2015 Job Responsibilities

• Managing Team which is responsible for the servers located in France and UK Data Centre and at various sites in Europe.

• Work Closely with Change, Incident and Project Management Team and analyze daily work load, Resources alignment.

• Create Daily, Weekly and Monthly Reports required for the higher management.

• Participate in CAB (change advisory board) and Problem management Meetings.

• Coordinate with Database, Storage, Datacenter, Application, SAP Network Team and Provide advice and guidance.

• Coordinate with Clients and work on escalations.

• Applying LEAN procedure i.e. work on the reduction of waste in the defined processes.

• Identify the task which can be automated thus saving the cost and effort there by increasing the productivity and Profits.

Achievements: Received Best employee of the project for successful implementation of Patch Management with the help of New Tool TEM (Tivoli endpoint management)

3. Project Details:

Client: Education Sector, Netherlands. (IM-NL)

Educational policy is coordinated by the Dutch Ministry of Education, Culture and Science, together with municipal governments.

Domain: Wintel Technology

Role: Technical Expert 31st August 2007 till 31st July 2011 Job Responsibilities

• Working in ITIL environment and has end to end responsibility in managing the Wintel infrastructure.

• Worked exclusively for Offshore services as much as possible.

• Interact with Service management, handling issue, concern and Complaints raised by the Customers.

• Work on SLA improvements etc.

L3 Administration of: Microsoft Technology: -

MS OS 2003, 2008 and Windows Vista, Windows7, Windows XP, Clustering Has worked up to disaster level of recovery of windows physical servers located in Data Centre as well as Virtual Servers configured in VMware Console.

MS Exchange Server 2003, 2007, MS ISA Server 2000, 2004, - Well versed with the technology and can understand and handle incidents Patching – Via WSUS Has vast experience and can handle upto all level. SMS 2003, SSCM 2007, - Responsibility in SCCM 2007 includes 1. Managing SCCM 2007 infrastructure

2. Application Deployment – including virtual application 3. Deploying Software Updates

4. OSD deployment

5. Power management

6. Asset Intelligence etc

Other Technologies – Worked on

Citrix 4.5 - Managing Citrix environment and configuring and assigning application to clients Managing Antivirus for servers and clients - Symantec, MCafee and Trend Micro etc. Backup Product: VERITAS Backup, HP Data Protector and EMC Networker. Change Management – Includes Creating plan, Analysing Risk, raising and Implementing Changes. Problem management – Doing RCA (root cause analysis), Identifying issue and Handling it via Problem Management.

Company: Zenith InfoTech Ltd—Mumbai

Role: Technical Expert May 2005 to Aug 2007

Company: Alpha computer

Role: Sr. Tech Support Dec 1999 to Apr 2005

Company: Computer plus

Role: Customer Support Engineer Mar 1996 to Nov 1999 Non - TECHNICAL Competencies:


ITIL V3 (Certified)

ITIL V4 (Certified)

PMP (Trained)

Six Sigma Yellow belt

Lean Methodology



MS Windows SharePoint 2007 Training- Capgemini learning and Development MS SCCM 2007 - Capgemini learning and Development

Exchange 2003

CCNA – 2005,

AWS and Azure Cloud Foundation


ITIL v3, V4-


Six Sigma Yellow Belt Training


Automation PR actioner Analyst (Capgemini Internal Certification) Harvard Manage mentor for People Management


BE (Elex) with 55% from Pune University

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