NEICOLE D. CERVANTES
Redford, Michigan 48239
Seeking an opportunity in a fast paced environment where helping people with their health needs is top priority
Experienced in front desk receptionist task, including but not limited to filing, charting, documenting and organizational skills. Knowledgeable in copays and deductible collections. Knowledgeable in insurance verification and eligibility. Knowledgeable in collections. Some billing experience.
CPR and first aid certified, Everest Institute,
Worked with a physician’s office 3 plus years and current, worked as a preschool teacher 13+ years.
Experienced in blood drawing, performing lab tests, assisting physicians, taking vitals and giving injections
Excellent people skills and thrives on helping to solve problems
Everest Institute, Southfield, MI
Medical Assisting and Administrative Graduation: August 2013 Diploma,
Completed (200 hours of Externship) with Urgent Care 1 Garden City: Graduate duties included and not limited to taking patients vitals as well as performing venipuncture’s, injections and various diagnostic procedures, X-rays and ancillary tests. Training in administrative aspects and all the functionality in running a physician’s office. Graduate ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Awards-Presidents List and Honor Roll achiever each course (module) and Perfect attendance
Dr. V. Malvinas- Gynecologic Oncology, Southfield, MI- Office Manager, Yola 248-***-**** (Current)
> Medical receptionist, prepare charts currently trained for EMR for both ONCOEMR and TRIARQ billing software, verify via online patients eligibility and coverage, answer multiple phone lines, computer literate, knowledge and experienced collecting copay and deductible, prep all patients balances prior to patient's appointment to able to explain about their balance, full records from St. John’s portal, call referring doctor's to get records for patient's that is referred to the office, make sure all the required papers and notes are in order prior to patients arrival, call patient's to remind of their appointment the day before, send patient's reminder for the coming six, one, three months visit, keep track of mail out letter to the patient's, call patient's to make sure that they set up appointment explain its importance. Knowledgeable in all aspects of office procedures and policy. Work very well with others.
Dr. Roth, Obstetrics & Gynecology, Farmington, MI – (Dr. Retire) 2015-2017
> Medical receptionist, prepare charts check all information that is required prior to seeing patients, call referring doctors to get reports fax, get records from any and all portal to put in charts prior to patient's appointment, record keeping hippaa guidelines, answer multiple lines, computer literate, scheduling appointments using IRD software, collect copays and deductible, explain balances to patients, check in\outs patients, brought patients in the room if needed, verify patients insurance eligibility and coverage, full records from St. John's portal for patients requiring records, help send patients billing statements, explained to patients their current balance as instructed by my office manager.
TLC Preschool, Livonia, MI 2000-2017
> Provide and assist in appropriate early childhood education experiences, participated in recommended training programs, conferences, courses, readings, and other aspects of professional growth.
Received, “exemplary” and “exceed expectations” ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, flexibility and reliability.
Reference: Dr. Roth, M.D., P.C. 248-***-****)
Reference: Yola Atwood, Office Manager 248-***-****)