Manager Engineer
Resume:
CHASE CURLEY
SR MANAGER, IT OPERATIONS
PROFILE
Seasoned IT Systems Manager
with extensive experience in IT
Operations, Service Delivery
Management, Managed
Services and Solutions
Consulting with extensive
experience in server
management, virtualization,
Windows, Linux/Unix, Active
Directory, CommVault,
NetBackup, Networker,
Exchange and Lotus Notes.
Experience in the following
industries of Manufacturing,
Aerospace, Banking,
Insurance, Retail, Accounting
and Healthcare.
CONTACT
PHONE:
WEBSITE:
https://www.linkedin.com/in/chasecurley/
EMAIL:
adi10x@r.postjobfree.com
CERTIFICATIONS AND TRAINING
Certified Netware Engineer v 2.12,2.15 & 3.12
Certified Netware Administrator v4.1
Accredited Systems Engineer
CompTIA A+
EMC Networker Administrator Unix and Windows
CommVault Systems Engineer/Administrator/Support
Dell Blueprint Assessment (Consulting)
Six Sigma Management Training
ITIL Foundation Training
Leadership Development Training
Conflict Resolution
EDUCATION
Missouri Southern State University
1985 – 1988
Management Information Systems & Accounting
Tulsa Vocational Technical School
1984 - 1985
Electronics
WORK EXPERIENCE
Sabbatical
May 2017 to Current
Took time off to travel, assist aging parents and pursue some professional and personal development.
nThrive
Sr Manager, IT Operations Virtualization and Active Directory Enterprise Information Systems
July 2014–May 2017
Managed teams responsible for the operational performance, reliability and security of the Virtualization Infrastructure and Active Directory.
Enterprise Projects:
Greenfield Active Directory Buildout, Server Hardening and security Integration, Virtualization Automation, Single Sign-on and Active Directory/Identity
Management automation.
Technical Group Projects:
Active Directory Cleanup, Quest Active Roles Training and Integration, VMware Upgrades, VMware
Management integration, ISO Audits and Life-cycle
Management.
Environment Size:
VMware v6 update 2 3600+ virtual servers (91% virtualized) on 102 Dell Hosts based on the MD1000 Series with a plan to integrate Cisco UCS. The VDI environment contained 1000+ persistent and non-persistent virtual desktops and a plan to move to hyperconverged technology. The datacenters located in two co-locations with 12 pop sites in locations spread across the US and one site in India. The Directory Services consisted of 4000 objects, 13 domains. nThrive Sr Manager, IT Operations Virtualization and Active Directory Enterprise Information Systems
Responsibilities:
Developed project plans and budgets and identify assets and resource requirements. Developed schedules and methods for measuring results, including weekly and monthly and annual reporting metrics. Performed all supervisory responsibilities associated with Virtual Servers, Virtual Desktops, Identity and Access Management including staffing and employee related issues.
Developed and implemented efficient operational procedures to ensure compliance to best practices and compliance to Service Level Agreement obligations.
Overall accountability for driving efficiencies and effective services and support by creating a streamlined experience through innovation, technology, methodology and processes. Drive transformation initiatives that meet organizational needs and cost optimization. Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of information services by providing necessary technical leadership, technology roadmaps and project coordination. Provide capacity planning and forecasting for Infrastructure projects that meets dependency requirements. Preserve confidentiality, integrity, and availability of critical systems and assets by ensuring compliance and continual evolution of Information security and data protection policies and practices. Manage business critical incidents efficiently and effectively ensuring immediate resolution. Work with business and development units to define the project scope and budgets for infrastructure enterprise wide projects.
Negotiated, acquire and managed contract resources, systems and software licensing and renewals. Developed collaborative relationships with key departments in the Company to align strategies and coordinate tactics. Continuously implement process improvements to simplify and improve the delivery of services. Recruit, manage, and retain a high-performing team of technical talent to evolve and grow IT Operations’ capabilities. Achievements:
Stabilized the environment by standardizing processes and procedures, life-cycle management, securing the infrastructure and improving change control processes
Documented and diagrammed workflow processes to eliminate confusion and improve communications and service delivery.
Initiated and managed project to upgrade VMware to current levels, realigned licensing and developed procedures to update firmware and toolsets consistent across the organization without impacting the business and development team’s operations.
Initiated the project to automate virtual server builds and decommissions to improve efficiency in virtualization services. Worked with the Identity and Access Management team to design the new Active Directory domain segregating development from the production domain and consolidating multiple domains. Acquired the Quest tools Active Roles, Enterprise Reporter, Migration Manager and Change Auditor. This enabled us to have visibility, manageability, flexibility within access management. Automating enabled account creation and lifecycle elevated privileged access to occur in compliance with best practices and provide efficient and effective reporting for auditing.
Worked with the CSO and security team to define Role Based Access models and server hardening procedures to help secure and stabilize the environment and employ best practices. Developed migration strategy and transition project integrating new domains in Azure. Worked with the team to define the dashboard reporting and monitoring in Azure. Develop and manage program operations.
Accomplishes strategic objectives by overseeing program and project activities. Manages human resource goals by recruiting, training, coaching, and disciplining employees. Communicated job expectations by planning, monitoring, appraising, and reviewing contributions. Planned and reviewed compensation actions and enforced policies and procedures. Dell, Inc. Sr Manager/Program Manager
Global Infrastructure Consulting Services
November 2009–February 2014
Responsibilities: (ProStaffing Program Manager)
Developed and managed program operations.
Accomplished strategic objectives by overseeing program and project deliverables. Managed human resource goals by recruiting, training, coaching, and disciplining employees. Communicated job expectations by planning, monitoring, appraising, and reviewing contributions. Planned and reviewed compensation actions and enforced policies and procedures. Achieved operational objectives by contributing information and recommendations to strategic plans. Implemented production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change. Met financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Dell, Inc. Sr Manager/Program Manager
Global Infrastructure Consulting Services
November 2009–February 2014
Responsibilities: (ProStaffing Program Manager) (Continued) Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Developed procedures for processing staffing requests, candidate submissions and vetting of candidates. Reviewed and approved all RFPs, SOWs, rate negotiations and vendor management. Held Quarterly Business Reviews to review vendor performance and discussed trends. Ensured rate protection is compliant with GICS standard margin requirements. Maintained adherence to state, national and international labor laws. Worked with the sales teams to maintain high win percentages as part of program promotions. Maintained quality control over contractor’s delivery of services. Ensured billing is maintained and current.
Developed ramp up and ramp down procedures in client engagements. Work with the sales teams to develop and maintain contract extensions and SOW alignments. Resolved contract conflicts.
Achievements:
Developed a SQL database with a user interface to manage and automate the intake of resource requests from the sales team through a web interface and integrating the resume submissions from the vendors in a single pane view user interface that displayed the requests with the candidates that were submitted and the level of progress from the initial staffing request, the interview stages, background, drug tests and on-boarding. Other tools were later integrated to reduce redundant tasks of contact phone calls, interview schedules and information lookups that enabled headcount reduction of resource managers. Improved the win percentages by aligning the rate card rates to a more accurate rate but still competitive and aligned it to improved supply availability count.
Responsibilities: (Professional Services Sr Manager) Provided regular individual and team quarterly and annual performance reviews. Developed and managed sustainable, profitable model for team with monthly revenue targets. Worked with the sales team reviewing RFPs and SOWs. Managed professional services team in respect to project milestones, activities and goals. Collaborated with sales and marketing teams to promote professional services. Created and maintain roadmap for Professional Services offerings. Collaborated with sales and product teams to identify new potential offerings. Provided oversight and direction on development of prospective offerings. Worked with managed services teams to transfer standardized IT outsource offerings. Identified and resolved issues and contributed to business unit’s development. Developed and maintained productive relationships with sales team. Provided pre-sales and post-sales technical assistance to enterprise sales team. Ensured clarity around priorities and goals.
Approved hiring and firing requests.
Guided the talent identification and development processes. Designed, integrated and ensured efficient maintenance compliance to best practices and met contracted expectation of deliverables.
Worked with senior leadership and other peers for strategy development and execution planning Communicated financial expectations and goals results and key performance indicators to direct reports. Developed and maintained multi-year technology training roadmap for all direct reports. Participated in intake meetings and provided resource costs and availability of resources for project initiatives. Developed collaborative relationships with key departments in the company to align strategies and coordinate tactics. Manage contract resources to fill the gap in overutilization of resources. Recruit, manage, and retain a high-performing team of technical talent to evolve and grow professional services capabilities.
Achievements:
Maintained a 91% utilization of professional services. Developed the metrics reporting to align more accurate reporting due to the integration of changes in the type of services provided that included internal transformation projects and proof of concept initiatives. Analyzed previous years’ performance and current market performance to define more accurately project utilization. Created technical training development plans extending 5 years and integrated a timeline to better manage training costs and when they hit the cost center.
Consolidated and centralized organization’s documentation in SharePoint. Developed documentation strategy for transition efforts. Perot Systems Corp. Sr Advisor
Enterprise Technology Consulting
July 2006–November 2009
Provided Transition and Transformation consulting services throughout the US. Primarily involved in IT Outsourcing Transitions completing due diligence, process and staff reviews and documentation for Servers, Virtualization, Active Directory and Backup Services of Tivoli, Networker, NetBackup and CommVault. Responsibilities:
Identify professional service problems before hand and propose solutions to resolve. Utilize experience and knowledge of resolving complex problems. Help customers achieve immediate value from their investment through project workshops. Facilitate business process design and development to leverage rapid response capabilities. Resolve complex system and analytic configurations to ensure solution produces expected results. Provide high level of customer service when opportunity arises. Ensure successful ongoing operations with knowledge transfer. Participate in project meetings to extract and document requirements. Record and present service plans.
Provide ongoing updates and track progress.
Provide timely consultation for problem resolution and shared resources negotiation. Self-motivated with high initiative and drive to complete assignments on time with exceptional quality. Accurate and detail oriented.
Highly organized and able to balance multiple priorities. Project management – able to plan and manage project activities, report creation and client communications. Understanding and proficiency using the following software: MS Office, especially Excel and PowerPoint. Achievements:
Finalist from 200 submissions in the annual awards for great contributions and outstanding results for the IS DNA – Processes.
Involved in ITO transitions for large enterprise Healthcare, Insurance and Financial organizations. Contributing member of the best practice’s worksheet defining procedures for standards and best practices. Created rack elevation diagram linked to database that centralized and provided visualization for quick resolution in the migration of servers with slave CPUs and attached external storage from high density computer racks to smaller capacity computer racks.
Resolved major backup issues with EMC Networker staging processes and capacity requirements and resolved gaps in data protection.
Contributing member of the team that developed a 10GB Backbone dedicated backup network running NetBackup. This separated the traffic from production and improved the backup performance as well as help alleviate the traffic impact on the production network.
Bombardier Aerospace US Region Team Lead
Business Transformation Systems
August 2000–May 2006
Enterprise Projects:
Data Center Relocation, Datacenter Buildout, ITIL Integration, SAN Integration, Lotus Notes Integration and Employee Separation (Six Sigma Project)
Technical Group Projects:
Server Hardening, Life-cycle Management, Server Remote Management, Storage Consolidation, Critical Business Continuity and Aircraft Maintenance Software Upgrade. Responsibilities:
Managed datacenter operations, datacenter security, servers, data protection, email, network and storage teams.
Managed and monitored all installed systems and infrastructure. Installed and maintained server hardware, server operating systems, enterprise applications software and systems management tools.
Proactively ensured the highest levels of systems and infrastructure availability. Monitored and tested application performance for potential bottlenecks, identified possible solutions, and worked with developers for remediation.
Maintained security, backup, and redundancy strategies. Participated in the design of information and operational support systems. Bombardier Aerospace US Region Team Lead
Business Transformation Systems
Responsibilities (Continued)
Provided Tier 3 level support.
Provided direction and support for the teams.
Interacted with vendors and other IT personnel for problem resolution. Ensured compliance in data storage and retention aligned with federal government defined standards for aerospace.
Prepared annual project budgets, software and hardware maintenance agreements and training budgets.
Prepared and processed equipment requisitions.
Overall responsibility for the successful delivery of projects. Created individual development profiles for staff development. Met with business units to define business requirements and develop and implement solutions. Met with stakeholders and Executive Steering Committee in Montreal for acquisition approvals and justification for large acquisitions of technology solutions. Met with all departments involved and established disaster recovery procedures plan. Developed project plans to manage upgrade activities and deployment of new technologies. Involved as a member of the senior architecture team for the global implementation of a single forest Active Directory for Bombardier Aerospace global divisions. Member of Change Management Board and Project Review Board of Bombardier Aerospace. Implementation of ITIL infrastructure for FlexJet, SkyJet and Aviation Services. Created electronic approval system in Lotus Notes for inter-office approvals for hardware and software orders
Designed the FlexJet Data Center Infrastructure buildout and datacenter migration strategy. Developed Data Center operational procedures.
Provided the cooling, power and cabling specifications for the building architect for the datacenter buildout.
Managed the Datacenter enterprise relocation projects budget, project timelines, resources, vendor deliverables, and new location buildout.
Virtualized the development servers to improve development performance and reduce server rebuild time. Virtualized lab workstation software installs, testing and certification of in-house developed applications. Bombardier Aerospace – Learjet Sr Systems Engineer (Contractor) Flight Test Airworthiness Certification Dash8, CRJ700 and CRJ900 Aircraft Programs November 1998–August 2000
Responsibilities:
Met with business units to define business requirements and develop and implement solutions. Managed and monitored all installed systems and infrastructure. Installed and maintained server hardware, server operating systems, enterprise applications software and systems management tools.
Provided support and integration of Servers and desktops connectivity to AIX, Irix and Linux operating systems.
Primary support for SGI Irix 6.5 supporting Flight Test Proactively ensured the highest levels of systems and infrastructure availability. Monitored and tested application performance for potential bottlenecks, identified possible solutions, and worked with developers for remediation.
Maintained security, backup, and redundancy strategies. Primary support for Learjet Netware servers, Citrix Farm and Windows servers. Participated in the design of information and operational support systems. Bombardier Aerospace – Learjet Sr Systems Engineer (Contractor) Flight Test Airworthiness Certification Dash8, CRJ700 and CRJ900 Aircraft Programs Responsibilities (Continued)
Participated in the design of information and operational support systems. Provided Tier 3 level support.
Interacted with vendors and other IT personnel for problem resolution. Ensured compliance in data storage and retention aligned with federal government defined standards for aerospace.
Designed and integrated Netscape Enterprise Server automating information distribution of flight test debriefing materials for flight test pilots, flight test engineers and vendors. Primary Y2K Site engineer supporting Learjet and Bombardier Aerospace Flight Test transition of Y2K.
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