Jacqueline Danner, CCRP, CAMS
Risk & Control Management ~ Recovery and Resolution Planning ~ Relationship Management
High-performance compliance/ risk and controls professional in corporate governance, legal issues, regulatory matters and regulatory analysis. Exceptional ground-up expertise in Privacy, Vendor Governance, Operational Risk Management, Compliance and Information Security domain. Development of various processes and documentation frameworks to ensure compliance with business, internal, and regulatory requirements. Highly productive, reliable, strategic and intuitive problem-solver with sound business know-how, delivering business results, embracing new ideas and initiatives and with a talent for developing innovative solutions, to improve revenue and ensure compliance. Strong problem-solving skills and overall commitment to any project given to me. Adept at multi-tasking and able to manage time-sensitive and high-visibility projects with multimillion-dollar budgets, often with competing priorities.
Regulatory Review/Strategic Planning
Preparation of Executive-level presentations
Project Management/ Interpersonal Skills
Management/ Performance Management
System Implementation & Enhancement
Business Continuity & Records Management
Monitoring and Testing
Metrics Analysis & Reporting
Remediation /Issues Management
Leadership & Supervision/Training
Risk Assessment /Operational Improvements
Policies & Procedures
Audit & compliance/Sarbanes Oxley
Anti-Money Laundering/Financial Crimes
Sr. Control Officer (VP)
The Bank of New York Mellon, New York, NY (2007-Present)
First Line of Defense Control Officer for Global Issuer Services and Asset Servicing responsible for identifying process gaps, then addressing them from an internal control and regulatory perspective. An effective leader and hands-on facilitator with exceptional analytical, interpersonal and communication skills. Experienced in the design and redesign of frameworks that strengthen controls and mitigate undesired exposure. Proven success in leading various risk/control initiatives while driving transparency, and standardization. Fosters a culture of Risk awareness, inclusion and accountability through effective leadership, collaboration across teams, organizations and geographies. Expertise in preparing for and managing internal/external audits, and compliance reviews. As a trusted business partner, my stakeholders have enjoyed enhanced communications, reduced audit findings, effective policies and procedures, improved exam ratings and a successful review experience. Skilled in holistically identifying control gaps and deficiencies in order to evaluate, monitor, and assess operational, compliance and regulatory risks, Quality Control
or serve as a knowledge source. Participate in the ongoing implementation and execution of the Firm’s Risk and Control Self-Assessment (RCSA) and testing programs, assessment of critical business risk, controls and fiduciary and regulatory requirements including:
Oversee and responsible for the end to end KYC program and oversight of multiple areas including KYC onboarding. Cross Boarder Services approvals and Client Due Diligence.
Manage the design of preventative and detective control enhancements within the first line to address emerging AML risks.
Ensure that management controls, designed to minimize the operational error that occur, are in place and working effectively.
Present monthly and quarterly performance and control reports to Senior management and business partners.
Oversee and act as lead participant for Audits and Regulatory Exams and ensure any issues and observations are addressed appropriately, highlighting issues to KYC senior management and ensuring closure audit issues on time.
Oversee and conduct periodic internal account/customer reviews to identify potentially suspicious activity.
Oversee and complete analysis of transactional information to identify risks, trends and potential suspicious activity and communicate findings to Sr. AML Investigations Officer’s, or VP Managers when necessary
Oversight of the analysis and enhancements of high risk country program, ensuring timely updates are made to systems, applications and documented policy and procedures as required
Oversight of the updating of the Special Measures list (i.e., Section 311) into necessary screening systems and applications, conducting customer screening and ensures suspect reviews are timely, complete, and accurate, including identification, management and investigation escalation, and completion of required regulatory reporting as necessary.
Oversee and plan the business Financial Crimes Risk Assessment in the design and implementation of the methodology and questionnaires.
Liaise with regional and local compliance officers on risk assessment-related projects, initiatives and data collection.
Serve as a point person within the region in order to enhance communication and ensure efficient implementation of a global risk assessment
Provide day -to-day guidance to 1st line of defense business units regarding compliance with relevant BSA/AML/KYC regulations and Bank Policy.
Oversight of the KYC Policy maintenance function, including all updates to the Global KYC Policy and related Standards to meet KYC Program needs and regulatory review and Policy Governance Policy requirements through publication of final documents.
Ongoing assessment and enhancement of the Global KYC Policy and related Standards to keep Program aligned to risk appetite, changes to the KYC regulatory landscape and Internal Audit expectations, changing technologies and other industry best practices and trends.
Participate in various business and compliance governance and oversight forums (e.g. Business Risk and Controls Committees, KYC Steering Committee) on a monthly basis.
Effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Advise on new business initiatives and evaluate risks associated with new products via the relevant forums (New Product Approval Committee, AML New Product process)
Participate in and manage or coordinate, as appropriate, various internal control processes, e.g. Enterprise wide and Horizontal Risk Assessments, Manager Controls Assessment, Compliance Assurance, Internal Audit or Compliance review in support of NYDFS 504, MRA, SOC1 and any other regulatory requirements.
Detailed understanding of both Bank Secrecy Act (“BSA”) and USA PATRIOT Act requirements for an Anti-Money Laundering program.
Review new regulatory requirements and rules analysis in order to define requirements, provide interpretations and guidance working in conjunction with Regulatory Development to provide due diligence SME.
Ongoing discussions with 1LOD and clients regarding US requirements for FinCEN CDD Rule.
Review and advise the 1LOD on their corresponding procedures and training documentation to ensure alignment with 2LOD’s CID policy, procedures and guidance.
Detail knowledge of USA Patriot Act/Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulatory requirements required, including comprehensive understanding of OFAC sanctions and CDD/KYC requirements, as well as proposed rule
Manage the design of preventative and detective control enhancements within the first line to address emerging AML risks
Coordinate multiple control initiatives on behalf of the business: designing solutions, developing plans, aligning resources, driving execution and providing oversight across Markets and Securities Services program.
Accountable for establishing and overseeing execution of the testing and validation programs covering, but not limited to, the following risk types Financial Crimes, Regulatory Compliance, Information Security, Business Resiliency and Disaster Recovery, Transaction Processing and Execution, Conduct, and Third Party.
Participate in the development and design of methodologies and standards for testing and validation activities across the Enterprise in alignment with the firm's Risk Management Framework and ensure effective and appropriate Testing and Validation coverage through the maintenance of the Testing & Validation inventory for risk programs, risks, and controls.
Assist with the oversight of the Firm’s service providers by executing the agreed upon diligence as determined by the Firm’s CCO and members of the Legal and Compliance Department.
Life, Disability and Complex Claims (Sr. Manager)
Prudential Insurance Company, Livingston, NJ (2001-2007)
Responsible for managing insurance claim teams within the operations group composed of Managers, Examiners, Adjusters, Regulatory Compliance and Quality Assurance Managers. This includes responsibility for hiring, compensation, performance appraisals, staff development and training. Ensuring timely and proper disposition of claims in accordance with coverage amounts. Overseeing and ensuring complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Established and developed strategic partner relationships with the organizations Subject Matter Experts (SME’s) in finance, compliance, HR, risk and legal. Specific duties included but not limited to:
Provide Project Management oversight for projects across the business while ensuring both tactical and strategic work remains structured, on-track and efficiently delivered.
Support senior management oversight, understanding and prioritization of milestones and deliverables across fast-moving and complex topics.
Develop and train on procedures for business resiliency, Privacy Liaison and record management.
Establish and lead activities of privacy committee, monitor data collection and use disclosure practices to review marketing programs for privacy and security compliance.
Work with corporate technology to develop system enhancements that will allow the claims operations to respond appropriately in the event of a business disruption.
Provide oversight on associates leaving the organization as well as coordinating and providing timely and adequate training to new hires.
Reviewed rules and regulations and served as primary contact, and the coordination of timely response to regulators.
Interfaced with management and other divisions of the company to gather and respond to department of insurance (DOI), and office of the chairman complaints, or address issues, questions, or concerns regarding claim handling or regulatory direction as required for all States.
Education and Certificates:
Rutgers, The State University, Newark, NJ
Bachelor of Science, 1995
Business Administration & Management with Psychology
Pace University – Lubin School of Business
Certified Compliance and Regulatory Professional (CCRP), Regulatory Affairs within Global Banking
Issued June 2019 – No Expiration
Certified Anti-Money Laundering Specialist (CAMS)
Issued June 2020 - No Expiration Date
BNY Mellon – June 2020
Certification – Private Equity Advanced Learning Program