Manager Front Office
Resume:
N.Prasanna
#**, ************** ******, *** ******,
Sri ram Nagar, Kodungaiyur, and Chennai 118.
Cell: +91-984*******.
Email: ********.**********@*****.***
Career Objective:
To secure a career in an organization which appreciate hard work and provide me a challenging opportunity with vistas for development of the organization / self-experience in Admin & Facility Services from a reputed organisation seeking a management position with an organisation where I can utilise my skills and experience to improve operations, increase profitability and enhance growth.
Professional Experience:
ARK HR Solutions & Services
From Mar 2015 to till date
Admin & Facilities Manager
Responsibilities included:
Planning, organizing and directing team members to ensure the highest degree of customer satisfaction.
Coordinating office activities and operations to secure efficiency and compliance to company policies
Supervising administrative staff and dividing responsibilities to ensure performance.
Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
Maintain the housekeeping budget, providing billing summaries and expenses for all client sites.
Knowledge of safety standards within Housekeeping department.
Uphold the highest standards of cleanliness, safety, and conduct.
Responsible to managing a team of housekeeping employees through motivation, coaching and development.
The ability to anticipate customer needs, change goals and direction quickly and multitask.
Capable of using independent judgment/solid decision making skills ability, comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Servocraft Hr Solutions Pvt Ltd
From Sep 2006 to March 2015
Manager Operations (Facility Dept.,)
Responsibilities included:
Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
Maintain the housekeeping budget, providing billing summaries and expenses for all client sites.
Purchase, re-order and maintain housekeeping supplies and inventory.
Recruit, schedule and train all new housekeeping staff members.
Knowledge of safety standards within Housekeeping department.
Advanced knowledge of Housekeeping process and procedures.
Hotel Royal Regency
From June 2005 to Aug 2006
House Keeping Supervisor
Responsibilities included:
Assign Guest Rooms and Common Areas to Housekeeping Staff.
Inspect Rooms and Common Areas for Cleanliness.
Hire, Train, and Discipline Housekeeping Staff.
Order Cleaning Supplies.
Create Employee Schedules.
Give Regular reports to Senior House Keepers
Maintaining the quality of housekeeping activities with routine checks.
Hotel Ambica Empair, Chennai, India
From May 2003 to Sep 2003
IET Training for Four Months
Front office - Food and beverage service- Housekeeping- Kitchen.
GRT Grandays, Chennai, India
From Dec 2002
Vocational Training for Seven Days
Food and beverage service- Housekeeping.
Educational Qualifications:
Diploma in Hotel Management and catering technology, Sri Ram College, Chennai, India
From May 2002 – April 2005
A Bachelor Degree in Botany at D.G.Vaishnav College, Chennai
From June 1998 – May 2001
Modules include:
Front office
Food and beverage service
House-keeping
Kitchen
Computer science
Personal Skills:
The commitment to deliver high levels of service every day
Strong communication skills with the ability to make a positive impact
Excellent knowledge of the subject and also has great practical knowledge
Committed to innovation of industry level teaching and learning and to challenge staff to be knowledgeable by promoting critical thinking skills
The motivation to learn new knowledge and skills
The flexibility to respond quickly and positively to a range of work situations
IT Skills:
Computer Basics
Microsoft Office (Word, Excel, Access)
Well versed with internet
Languages Known:
Telugu - Mother Tongue
English - Hindi - Tamil.
Contact this candidate