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CHETAN DARJI

Fla:- 004, B-wing, Gurudev Complex, Vijay Park, Mira road(East), Thane:- 401107. 908-***-**** adi0r6@r.postjobfree.com

Experience

Shangrila corporate service Pvt Ltd

Senior Client Relationship Executive

Businesses to Business (B2B).

Meeting with Clients and explain about Service.

Building a long relationship by providing advisory services. Manage Operations :- Client accounts/ Projects ( Involve in end to end business process). Act as a communication link between the clients and the company. Management daily operational activities.

Performing basic admin duties and assisting with inventory control. Make important planning and strategy decisions to achieve deadline. Keep accurate records and document Client Service actions and discussions. Oversee reporting, planning and auditing.

Manage and coordinate with the all departments and internal & External team for the smooth operation. Create and send reports to the Director of Operations. Manage a Team & Build their capabilities.

Assign task to internal and external team and keep the track on all activities. Documentation, Follo-ups, Updating and Filling.

Coordinate with Client (Emails + calls + Meeting ). Fulfilment of engagement commitments – timelines, deliverables, quality, process compliance. Goair Pvt Ltd

Senior Customer Service Executive

Load & Trim License Holder ( For Airbus-320)

Greet and check-in passengers,manage counter controlling. Manage gate operations - Announcement s and passenger Assistance. Passenger’s interaction - seat assignment, issue boarding passes. Create new reservation and modify existing reservations. Handle customer queries.

Escort VIP Guest.

Baggage service and Baggage Tracing.

Directing Arriving /Departing passengers to respective areas such as arrival hall, Transfer area, Departure gate, lounge etc.

Delivering the highest level of Customer Service at all customer touch points. Handling of company mail.

Performing pre-and-post flight administration duties. Ensuring compliance with Safety and Security requirements Ramp :- Turn-around coordinator.

1/12/2008 - 20/05/2009

2009- 2010

2006- 2007

CHETAN DARJI

Kankei Service Pvt Ltd

Customer Care Executive

BPL Inbound Process.

Attend Calls.

Give accurate information to customers.

Solving Customer’s queries.

Providing useful services to the customers.

Achievements & Awards

1)Participated in Singing Competition. School and College Level. 2) Participation in Sports- Long Jump Competition School and College Level.

Language

English, Hindi, Gujarati, Marathi.

Interests

Listening Music, Playing Cricket

Activities

Watching documentaries and sportS over the weekends. Education

Mumbai University

Bechlore Degree

Kompass Aviation Academy

Diploma of Airport Terminal Management

Computer Knowledge

Well versed with MS-Office.

Adequate Knowledge of Internet Surfing and related concepts. Objective

To Serve the Organization with zeal and honesty, to the best of my capability and growth with the industry. Key Skills

Strong Negotiation skills, Interpersonal and Communication skills, Attention to detail, Ability to change, Team Management Skills, Multitasking skills, Isolating Problems and quickly identifying the solution.

Contact this candidate