ATTAGUBA KATHERINE MARIAH
ADDRESS: * ******** ******, ******, ****, LAGOS STATE.
PHONE : 081********
To work as a dedicated employee in a dynamic environment and with a progressive organization that recognizes outstanding performances and offers the potential for carrier and growth and development. Thereby using my strength and abilities for goal actualization and realization of such organization. A driven team player with proven leadership skills to drive organizations to inclusive growth, sustainability and profitability.
Date of birth
15th May, 1996
COMPETENCIES AND SKILLS
Good Interpersonal Relationship
Ability to work under pressure
Ability to demonstrate high level integrity
Willingness to learn with strong desire to succeed
Result oriented team player
Ability to use CRM(Customer Relationship Management) and Microsoft Office tools
SUMMARY OF QUALIFICATION
(2013-2017). University of Benin, Benin city, Edo State, Nigeria.
B. A Foreign Languages.
(2007 – 2013) Great Cambridge High School, Okota, Lagos State
West Africa Senior School Certificate Examination (WASSCE).
(2016) Village Du Benin, Universite de Lome, Togo
Certificat de Stade
(2019) Breakthrough Academy, Suleja, Niger State, Nigeria
(2019) Skylight Global Tech Ltd., Suleja, Niger State, Nigeria
Human Resource Management Professional (HRMP)
International Customer Service and Relationship Management (ICSRM)
(2019) Contact Solutions Limited
POSTION: Call Centre Agent.
Nigerian Breweries, Benin Electricity Distribution Company, Pharmasecure.
Taking customers complaints and escalating to the project owners.
Maintain healthy team dynamics
Preparing daily and weekly project reports.
Receiving and responding to emails, Selecting and explaining the best solution to solve any complaint
Escalate issues about the product with the use of Customer Relationship Management
POSITION: Front Desk Representative.
Keep front desk clean, tidy and supplied with the necessary supplies
Greet, communicate with and welcome guests
Answer all the customers’ questions and address their complaints
Answer all incoming calls and redirect them when needed
(2018-2019) Solid Elite Breakthrough Academy Suleja, Niger State.
POSITION: French and English Tutor
Taught all aspects of English and French Languages to junior secondary classes.
Coordinated class room activities
Conducted student’s assessment and graded accordingly.
(2017) HP SPROCKET Mega Plaza, Victoria Island, Lagos State.
POSITION: Sales Reperesentative.
• Provided on-ground assistance to customers.
• Maintained courteous professionalism with potential customers
(2013 – 2014) ROOT DRUGS LTD, Okota, Lagos.
• Prepared the receipts and payment account, income and expenditure account of the store.
• Compared the receipts and payment for each month from source documents with sales statements
English, Yoruba and French
Meeting People, Reading, Travelling, Singing and Dancing
References available on request.