RESUME

Name: Karuna

Email ID: adi0on@r.postjobfree.com

Mobile No: 987*******

CAREER OBJECTIVE

To adapt the diverse situations, talking initiative and working in teams, understanding and synthesizing diverse experience for deeper understanding, performing highest standards of excellence so as to achieve the continuous professional growth along with ensuring the organizational expectations.

EDUCATION QUALIFICATION

Degree/Certification Institute/University Year of passing Percentage

(10

th

) Sant Nirankari Girls School

(CBSE)

2006 51%

(12

th

) NIOS 2008 43%

B.A Programme University of Delhi 2013 46%

TECHNICAL QUALIFICATION

Degree/Certification Institute/University Year of passing Percentage Diploma in Basic

Computer Knowledge

Web Net Infotech 2013 Grade B

AWARDS AND ACHIEVEMENTS

Kaya Skin Clinic rewarded as Productivity of the month in 2018.

McDonalds Rewarded as a Best Employee of the month in 2015. WORK EXPERIENCE

Name of Organization - KAYA SKIN CLINIC

Duration - Since September 2019 to August 2020

Designation - Customer Care Executive

Responsible for answer call professionally to provide information about products and services.

Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as action taken. Process orders, forms and applications.

Refer unresolved customer grievances or special request to designated department for further investigation.

Responsible for audit and petty cash.

Generating sales leads that develop into new customer.

Co-ordinate with housekeeping for cleaning and maintain hygiene.

Collect customer feedback during customer departure along with likes and dislike.

Resolve product or service related queries: determining and explaining the best resolution of the problem and following up to ensure resolution.

Manage large amounts of queries via phone, email and in person.

Meet personal/team sales targets and handle complaints, provide appropriate solutions and alternatives within the time limit.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Recommend skin care product and treatment to customer according to their need and skin concern.

Proficient in Microsoft Suite (Word, Excel, Power Point) and managing appointment.

Requisite office supply and stock.

Responsible for staff scheduling.

To manage billing and informing clients of new offers and deals.

Create and manage digital and hard copy filling systems. WORK EXPERIENCE

Name of Organization - KAYA SKIN CLINIC

Duration - Since January 2016 to July 2019

Designation - Kaya Therapist

Underwent an extensive training of two months in hair services, facial therapies and laser hair reduction. Have assisted in various doctor led services.

Perform advance skin and hair therapies.

Deliver exceptional level of customer service.

Assist Dermatologist in Chemical peels, Q.Switch laser, Scar free laser, dermaroller, PRP

(Platelet Rich Plasma), Radio frequency, Electrocautery and Meso therapy.

Responsible for maintain machine and their tools.

Cross-sell skin care products and treatments to customers according to their need and concern.

Organize and ensure all areas are clean and equipment is sterilized before use. WORK EXPERIENCE

Name of Organization - McDonald’s

Duration - Since March 2013 to December 2016

Designation - Crew Trainer

Responsible for Provide Training to all staff of restaurant.

Provided excellent customer care and conflict resolution.

Maintain effective communication with crew members to deliver fast service.

Make sure that all crew members following procedures and safety protocols.

Worked as an exceptional team player.

Explain Principles, Policy and Procedures.

Well versed in handling the all station training responsibilies.

Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.

Assist training manager in training schedule.

Assign duties to crew members such as the kitchen, Counter and Dining Area.

Able to collaborate and work well in teamwork.

WORK EXPERIENCE

Name of Organization - McDonald’s

Duration - Since April 2008 to March 2013

Designation - Crew Member

Crew members prepare and pack food quickly by follow procedures.

Good customer service while taking orders and handling money.

Crew members provide information to customer of new offers through their courteous and respectful attitude.

Crew members provide information to customer of new offers through their courteous and respectful attitude.

Crew members keep their workstations clean and organized to ensure hygienic food preparation.

Assemble customers order in fast service and serve food on customers table if delay.

Stocked and cleaned work areas.

SKILLS

Judgement and Decision Making.

Active Learning.

Active Listening.

Time management.

PERSONAL INFORMATION

Gender : Female

Date of Birth : 23/07/1989

Father’s Name : Late Shri Antu Ram

Mother Tongue : Hindi

Language : English, Hindi

I hereby declare that the details above are true to the best of my knowledge. Date: Signature

Place: Karuna

Contact this candidate