ÇAĞDAŞ

YİĞİT

PROFILE

Team Lead with a warm and friendly

demeanor always! Skilled at problem

resolution. Team builder who is acutely

attentive to employees’ and

customers’ needs. Punctual problem

solver and an avid multitasker. Track

record of being an essential part of

the management team and

instrumental in providing effective

solutions that produce immediate

impact and contribute to the

establishment’s long-term success.

CONTACT

PHONE:

+90-507-***-**-**

LINKEDIN:

www.linkedin.com/in/çağdaş-yiğit-

24ba9738

EMAIL:

adi0n7@r.postjobfree.com

ACTIVITIES AND INTERESTS

Drone & Robotic

Travel

Great food

Swimming

WORK EXPERIENCE

Integration Services Team Lead

MAP E-Commerce, Istanbul, Turkey

2018/01 – Present

• Managing the team's daily activities to ensure customer and contract expectations are met

• Appropriately setting and managing client expectations

• Creating and executing Integration project work plans and revising as appropriate to meet changing needs and requirements

• Developing custom solutions or integrations for projects of moderate-risk and complexity in various ERP environments.

• Consultancy and support to pre-sales activities/customer

• Responsible for support services

• Performs root cause analysis on major outages and offers insight into preventative solutions to avoid re-occurrences

• Identifying and supporting quality improvement initiatives

• Daily, monthly, and annual reporting to manager

Integration Engineer

MAP E-Commerce, Istanbul, Turkey

2016/05 – 2018/01

• Planning, designing, and implementing the integration process

• Performing advanced technical support tasks, including diagnostics and troubleshooting

• Participating in 24-hour emergency support activities

• Communicating effectively with business partners and customers

• Creating code mappings for translating codes of sending facilities’ EDI messages.

• Increases customer satisfaction through continuous improvement and the delivery of quality products and services. Software Support Engineer

Asyaport Liman A.Ş., Tekirdag, Turkey

2014/06 – 2016/02

• Manages multiple concurrent projects in an independent environment (IFS, TOS, etc.)

• Collecting and prioritizing the demands of ERP (IFS) and TOS software projects, determining the needs, analyzing and documentation, and transferring them to software groups

• Helping develop tests, processes, and documentation to support development teams

• Frequently interacts with customers, associates, and suppliers

• Fixing errors reported by integration partners

Information Technology Asst. Engineer

Girne American University Girne, North Cyprus

2011/06 – 2013/06

• Testing and maintaining applications to support business operations

• Providing operational support to keep the services and systems operated 7/24

• Providing support to existing applications

• Providing permanent/temporary solutions for incidents related to customer complaints, performance problems, or user problems transmitted by L1 operation teams

EDUCATION

Associate Degree : Computer Engineering

2008 - 2013

Girne American University

High School Diploma

2004 - 2008

Tekirdag Anatolian High School

CERTIFICITIONS

• PMP (Project Manager Professional) - [Istanbul Institute]

• Oracle Database 11g : Administration – [Bilginc IT Academy]

• ISO 9001:2008 QMS – [Asyaport Liman A.Ş.]

• Youthpass Certificate – [European Commission - Slovakia]

• LIFEGUARDING & CPR-AED - [Aquatic Management of Houston - Red Cross]

KEY SKILLS AND CHARACTERISTICS

• Team Management

• Poised under pressure

• Excellent listener

• Open to develop and use new technologies

• Friendly, courteous, and service oriented

• Staff Training & Coaching

• Solid written and verbal communicator

• MS Project, Jira, Power BI, OTRS, Linux, Visio

• C, C++, C#, Perl, Java

Contact this candidate