Engineer Manager
Resume:
ÇAĞDAŞ
YİĞİT
PROFILE
Team Lead with a warm and friendly
demeanor always! Skilled at problem
resolution. Team builder who is acutely
attentive to employees’ and
customers’ needs. Punctual problem
solver and an avid multitasker. Track
record of being an essential part of
the management team and
instrumental in providing effective
solutions that produce immediate
impact and contribute to the
establishment’s long-term success.
CONTACT
PHONE:
LINKEDIN:
www.linkedin.com/in/çağdaş-yiğit-
24ba9738
EMAIL:
***********@*****.***
ACTIVITIES AND INTERESTS
Drone & Robotic
Travel
Great food
Swimming
WORK EXPERIENCE
Integration Services Team Lead
MAP E-Commerce, Istanbul, Turkey
2018/01 – Present
• Managing the team's daily activities to ensure customer and contract expectations are met
• Appropriately setting and managing client expectations
• Creating and executing Integration project work plans and revising as appropriate to meet changing needs and requirements
• Developing custom solutions or integrations for projects of moderate-risk and complexity in various ERP environments.
• Consultancy and support to pre-sales activities/customer
• Responsible for support services
• Performs root cause analysis on major outages and offers insight into preventative solutions to avoid re-occurrences
• Identifying and supporting quality improvement initiatives
• Daily, monthly, and annual reporting to manager
Integration Engineer
MAP E-Commerce, Istanbul, Turkey
2016/05 – 2018/01
• Planning, designing, and implementing the integration process
• Performing advanced technical support tasks, including diagnostics and troubleshooting
• Participating in 24-hour emergency support activities
• Communicating effectively with business partners and customers
• Creating code mappings for translating codes of sending facilities’ EDI messages.
• Increases customer satisfaction through continuous improvement and the delivery of quality products and services. Software Support Engineer
Asyaport Liman A.Ş., Tekirdag, Turkey
2014/06 – 2016/02
• Manages multiple concurrent projects in an independent environment (IFS, TOS, etc.)
• Collecting and prioritizing the demands of ERP (IFS) and TOS software projects, determining the needs, analyzing and documentation, and transferring them to software groups
• Helping develop tests, processes, and documentation to support development teams
• Frequently interacts with customers, associates, and suppliers
• Fixing errors reported by integration partners
Information Technology Asst. Engineer
Girne American University Girne, North Cyprus
2011/06 – 2013/06
• Testing and maintaining applications to support business operations
• Providing operational support to keep the services and systems operated 7/24
• Providing support to existing applications
• Providing permanent/temporary solutions for incidents related to customer complaints, performance problems, or user problems transmitted by L1 operation teams
EDUCATION
Associate Degree : Computer Engineering
2008 - 2013
Girne American University
High School Diploma
2004 - 2008
Tekirdag Anatolian High School
CERTIFICITIONS
• PMP (Project Manager Professional) - [Istanbul Institute]
• Oracle Database 11g : Administration – [Bilginc IT Academy]
• ISO 9001:2008 QMS – [Asyaport Liman A.Ş.]
• Youthpass Certificate – [European Commission - Slovakia]
• LIFEGUARDING & CPR-AED - [Aquatic Management of Houston - Red Cross]
KEY SKILLS AND CHARACTERISTICS
• Team Management
• Poised under pressure
• Excellent listener
• Open to develop and use new technologies
• Friendly, courteous, and service oriented
• Staff Training & Coaching
• Solid written and verbal communicator
• MS Project, Jira, Power BI, OTRS, Linux, Visio
• C, C++, C#, Perl, Java
Contact this candidate