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Engineer Desktop Support

Location:
Greater Noida, Uttar Pradesh, India
Posted:
December 29, 2020

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Resume:

RESUME Vijay Sharma

E-mail : adi0ml@r.postjobfree.com

Summary Computer Network Engineer Ten years experience in Planning, Implementation, Administration of LAN/WAN Network, System Excellent Communication skills and ability to work for global challenges, as I completed global certification Cisco Certification. One year in SAP BASIS live project implementation.

Employer – Erum Export Pvt Ltd., Aug 2018 to Till Date Positon : IT Head – Noida.

Manage the IT Infrastructure of Noida, Tirupur Plant (Tamilnadu) location.

Hardware and networking support for both the plants.

Mapex pc installed on Plastic Machine & controlling from all the location.

Coordinate IT resources, staff and other professionals to provide guidance.

Helping organizations manage risk, maintain a positive reputation, and avoid software legal issues

Identify the need for upgrades, configurations or new systems and report to upper management

Excellent organizational and leadership skills.

Coordinate with overseas branches Spain.

Employer – Rapid Infosolution May 2015 to July 2018 Position : Sr. IT Manager – Bangalore, Chennai, Delhi

Manage the E4e Health care project Noida & Chennai.

Responsible for the entire IT system Procurement management including systems, applications, network, hardware, database, desktop support & managing CCTV.

Planning budget of IT essentials in the organization and Vendor management.

Coordinate with E4e IT engineer Delhi –NCR (Noida) & Chennai.

Responsible for the entire IT system infrastructure management including systems, applications, network, hardware, database, desktop support.

Maintain, Monitor, Audit IT systems for continual improvement.

Ensuring security of the existing IT Setup including network, IT devices, and Applications

Planning IT infrastructure requirements based on the existing projects and keeping future requirements in mind.

Allocating responsibilities to staff in order to provide better end-user interface, quality of service and efficient customer support

Planning budget of IT essentials in the organization and Vendor management.

Providing troubleshooting solutions in times of IT disasters on Desktop, Application or Network level in the organization.

Ensuring Data Protection, testing and implementation of new techniques. Employer -HINDUSTAN DORR-OLIVER Nov 2009 to May 2015 Position: Sr. IT Manager – (Mumbai)

Strengthening the IT infrastructure through to implementing new technologies.

Responsible for hardware and software installation, maintenance and repair

Performing routine audits of systems and software.

Manage the IT budgets and expenditure on hardware and software.

Developing & maintaining the company IT systems, software and databases.

Recommending and implementing improvements and efficiencies

Having excellent time management, confidentiality & communication skills.

Having strong IT, commercial, planning and budgeting skills

Management of server software and associated backup routines

To evaluate, test, advise, train and support I.T. related projects

Procurement of IT hardware, software and maintenance products & services

Responsible for the recruitment and training of new staff .

Maintaining documentation of changes regarding users, functions & systems

Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

Reporting To : V.P

Projects : Implement of the network At Bathinda, Jaipur, Andhra, sites

Implementation of ERP (SAP R/3) Modules through the organization at all the sites.

Implementation of Central Planning

Platform including Primavera & MSP through all the sites of organization Installation of V-SAT & Coordinate with the engineer. Employer-Netaccess India Pvt LTd May 2006 to Nov 2009 Position: Team Leader - IT Infrastructure Management service- Maharashtra & Guj. Net access Private India Limited as System Administrator. A part of the Murugappa Group with Group Clients: Cholamandalam General Insurance, Cholamandalam DBS Finance LTD, RAMMS., Gallup India Ltd, TIDC, TPI, CUMI etc. Responsibilities:

Working as team leader managing Chola DBS, Chola DCDL, Chola MS, CUMI, TI Group, RAMMS, Gallap, Chakiyat, Coromandalam etc customers.

Technical Guidance to vendor engineers who are working for group companies.

Perform hardware/software troubleshooting and follow through on necessary corrective actions. This includes working with all third party support vendors. Like HCL, Zenith, HP etc

Configure the firewall end-user (Sonicwall & FortiGate firewall)

Monitoring the Wan Connectivity (RF & lease line) for all the location

Design and document technical procedures and workflows for team review.

Coordinate with IT staff of Client organization for both operational and project issues.

Coordinate and manage the development of the IT Strategic Plan

Achieve internal and external customer satisfaction.

Asset monitoring and recording

Support our IT Infrastructure 24x7 basis

Regular Assignment & Projects:

Manage the Infrastructure Management, Server Administration of all location Maharashtra & Gujarat

Hardware and networking support for new Hardware / office electronics, e.g., IP Phones, attendance recording machines Access control gates UPS etc.

Install, re-image, configure and manage Window 2000, Window XP operating systems

OS upgrades, Patches upgrades.

OS/Network tuning via system kernel parameter modifications.

Install and assist in the maintenance of Group company software like AIMS, LMS Finone etc

Operation, maintenance and upgrades / enhancements of all applications in the organization

Daily troubleshooting with all involved groups to correct problems (networking, LAN, WAN, Hardware etc…) and ensure the projects meet all deadlines.

Have overall responsibility for the Quality of Service provided to customer networks after implementation

Planning, design, installation and configuration of Telecom networks, maintenance and troubleshooting, systems network user management on multiple platforms; governed by communication protocols.

To manage all major and complex changes on the customer network within agreed and contractual targets.

Ensure collection of complete information regarding system software and/or hardware problems.

To contribute to the continuous improvement of the network environment to ensure the highest possible availability, security and performance of the network.

Ensuring maximum uptime as per SLA agreed

Manage monthly IT reporting process

Employer-B.E.P.L BHANSALI ENGINEER POLYMERS Limited FEB 2005 April 2006 Position: IT System Officer At ABU Road (Rajasthan) Bhanasli Engineer Polymer Ltd (BEPL) is an ISO 9001 (2000) certified company, manufacturing polymers products like ABS (Acrylonitrle Butadiene Styrene) SAN (Styrene Acylonitryl) since 1990.

Responsibilities:

Administrating & Managing computers in network, Desktop PC, Laptops etc‘s with windows 2k professional, windows XP, Win98 as O/S.

End-user Technical Support for mails, Microsoft outlook and other applications.

Coordinate with vendor for troubleshoot the VSAT, ISDN & Lease line problems.

Established a Bluetooth network with USB Bluetooth dongle and a Nokia Mobile phone.

Installation of SAP Clients & Oracle clients software to end users pc’s.

Management of SAP users along with their Roles/Profiles and authorization.

Providing support to users having authorization problems.

SPAM, SAINT up gradation

CCMS (Maintain operation mode & instances)

Copy client / ABAP Dumps / Lock Entries / System Logs

Monitoring Database status and the sizes.

Planning the backup database calendar in offline in a month

Release the Requisition as per request.

Employer-G.P.P.I.L Gujarat Positra Port Infrastructure Limited Aug2000-Jan2005 Position: Sr. IT Administrator At Mumbai (Fort)

Gujarat Positra Port Infrastructure Limited (GPPIL) is building the first fully integrated Special Economic Zone (SEZ) at Positra in Gujarat. Being a private enterprise it has the Government’s approval to build the SEZ and has thus begun with a head start. Responsibilities:

Planning, Implementation & Managing of LAN

Administrating & Managing more than 225 computers in network with Compaq server ML 350 having Advance windows 2000 server, Desktop PC, Laptops and Think client pc ‘s with windows 2k professional, windows XP, Win98 as O/S.

Installation, Administration & Troubleshooting of mail server making smooth processing of mails. With Outlooks express and Ms outlooks

Centrally administrating & Managing security of serves, Systems from Viruses with the help if E-PO Server.

Scheduling Backups of servers on Alternate Basis, make sure of the Data Availability in case of server crashes

Responsibility for maintaining minimum downtime of the system as whole in LAN Environment

Maintaining the security by updating with Latest Norton Anti-Virus updates on servers, Desktops, & laptops regularly.

Contact to others location in Delhi, Ahmedabad, Jamnagar take the situation for they’re technical and solve the problem with help of videoconference. Other wise contact with there vendors.

End-user Technical Support for mails, Ms Office, Ms project and other applications.

Vendor level calls management.

Updating the Latest patches on servers as per available Project Carried during the periods:

Installed and configured Ms Exchange 2000 evolution period with help of Microsoft people created 20 users account configured local and internet mails for accessing though ms exchange, Internet Explorer, Ms outlook etc.

Installed router 700 series for Internet connection for ISDN line 128 kpbs.

Upgraded the server’s Windows NT 4.0 to windows Advance 2000 server. With the high configure.

Installed the Compaq EVO Thin Clients pc’s. Configured Account, Network and windows & Terminal client

Installed the videoconference of Tenburg 800 in 4 locations with 128 Kbps ISDN lines.

Designed, Implemented & Managed the shifting process of LAN Network, Server & systems to other location successfully.

Solved Network Collision problem which affected LAN comprising of 30 Pc’s Academic Background

Pursuing for MBA IT from Sikkim Manipal University

BSC - IT From Bundalkhand university (Jhansi) by Correspondence since 2003.

Completed Cisco Certification [CCNA 2.0] April 2002

Diploma in Networking Engineer from CMS Institute, May 1998-June 1998

Diploma in Computer Management, and Diploma in Computer Hardware & Assembling from A-PLUS Computer Education Center, Dadar

.

Personal Information

Name : Vijay Sharma

Present address

Residence Address

:

:

Pocket 7, 17/17 Sector 82 Nodia. UP

F 1/5, Shanti Apartment, Sector 11, Nerul Navi Mumbai. . Email id : adi0ml@r.postjobfree.com

Phone 993******* & 816-***-****

Date of birth : 2nd Dec 1976

Passport no. : F 8067036

Nationality : Indian

Native place : Himachal Pradesh

Language known : English, Hindi, Marathi

Yours Sincerely

[Vijay]



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