Mr. William R. Pinto
Cell: 981-***-****, Email: email@example.com
**/*-*, ******** ***; Amboli, Andheri (W), Mumbai – 400 058
A highly motivated professional with over 30 years of experience in Business Development, Marketing, Sales and Customer Service in the service sector.
Performance oriented professional with enriched experience of over 30 years in diverse industries managing the entire breadth of business functions entailing Administration, Client Relationship and Revenue generation.
Endowed with excellent client relationship management, proactive, innovative, communication & interpersonal skills and team management skills; adept in handling facility management activities including operation & maintenance, vendor development, purchase, asset management, etc.
Adept at handling day to day activities in co-ordination for ensuring smooth business operations.
Passion to maintain schedules and achieve set targets and deadlines. CAREER HISTORY
India Housing Hub
Duration Jan 2010 till date
Designation Business owner
India Housing Hub formerly known as Kads Real Estates real estate agency operating in the western suburbs of Mumbai with staff strength of only 4 employees. It specializes in New Residential Projects while also dealing with Resale and Rental of both Residential and Commercial properties. We generate client enquires through online and newspapers advertisements, meet up and network with builders and estate agents to build up stock, marketing and follow up with clients to complete sales, completion of all paper work formalities, and revenue collection.
Our Services include consultation in Buying, Selling, Renting, Home Loans products, Documentation and legal formalities, Term insurance and any other property related matters.
Duration Jan 2008 till Dec 2009
Designation Business Development Officer
L.J. Hooker is a leading International Real Estate Company based in Australia that provides brokerage and property management solutions. It has been in business for 80 years and has a global network of +750 offices with multiple office locations already established across India. As a Business Development Officer my responsibilities were:
Inducting the L.J. Hooker ethics and principles in daily work culture.
Interacting with clients and corporate with the intention to generate business with regular follow-ups.
Networking with estate agents and builder’s sales teams all over Mumbai, through the internet, personalized calls, online groups, etc. to source properties for clients, for data collection and advertisement.
Creating customized presentation of properties for clients through our in-house software.
Coordinating site visits for property inspections with the intention to achieve sales.
Preparing of documentation of sales and leave and license proposals and completion of the same with proper franking and registration.
Preparing weekly reports on sales.
Sunny Estate Consultants
Duration August 2007 to Jan 2008
Designation Business Development Executive
Sunny Estate Consultants is a estate consultancy firm based in andheri west, Mumbai conducting business in sales and rental of both commercial and residential premises.
As a business development executive my responsibilities were: 3
Handling walk-in as well as phone enquires generated through advertisements with the objective of achieving sales.
Follow up on existing and old enquires and providing clients with details of properties enquired.
Checking up on details of properties listed with us by owners with the intention to verify them and updating the data on them.
Accompanying clients during inspection of premises and highlighting on the advantages and positives of the same.
Preparation and completion of paper work for rental as well as outright transactions, paying of stamp duty and registration of the same.
Follow up on payments and revenue collection
3 Global Services Pvt. Ltd
Duration August 2004 to July 2007
Designation Customer Service Advisor
3 Global Services is a part of Hutchison Whampoa group having diversified interests across the world. 3 Global Services is involved in providing third generation telephony services in 9 nations across Europe, Asia and Australia. As a Customer Service Advisor my responsibilities included:
Voice based customer support for 3G mobile phone services in Australia.
Handling customer questions, complaints, and billing inquiries to resolve customer issues with one call resolution.
Offer alternative solutions where appropriate with the objective of retaining customer's business.
Handle business transactions in connection with activation of new customer accounts.
Making financial decisions to protect/collect revenues and adjusts customer accounts.
Handle technical issues in relation with handsets and network with the objective to provide a satisfactory solution.
Promoting the use of customized content on handsets and soliciting cross- selling and up-selling opportunities for the same. Apart from my daily responsibilities, below are the additional responsibilities I have individually handled in 3 Global Services Pvt. Ltd, 4
In charge of coordinating with operations manager and the team for sanctioning of leaves for advisors.
Was in charge of compiling data about software errors (as a new software platform was put in place).
Was in charge of compiling data on sales misinformation by agents at the point of sale.
Coaching and mentoring new recruits and taking charge if team in absence of team leader.
Was nominated he ‘Champ of the Quarter’ for outstanding performance.
Won an appreciation and mementos for achieving sales targets.
Was commended for training and mentoring new recruits on the floor.
Promoted to a lead advisor in Business Care Dept. for taking care of corporate clients only.
Duration January 1993 to March 2004
Paulson Autocrafts was a medium sized car garage involved in all kinds of repairs and maintenance work. It has a staff strength of 14 employees operation out of rented premises and having local corporate and individual clientele.
Handled all team issues including training and development, guidance and provided constructive feedback to the staff to improve performance.
Interacted with clients, resolved their issues and developed effective working relationships with them to encourage customer loyalty and retention.
Canvassing and promotion of business with corporate and individual clients
Constant monitoring of works to meet set deadlines, preparation of quotations, bills, etc., revenue collection.
Mentoring and motivating staff with incentives and healthy work atmosphere, fixed work schedules and timely wages. 5
Shut down business in 2004 as premises was sold by landlord to builders and couldn’t find similar large premise within allocated budget. Sharorah Motors [Saudi Arabia]
Duration October 1991 to November 1992
Sharorah Motors was the sole dealership for Toyota Vehicles in the city of Sharorah in Saudi Arabia.
As a Mechanic my responsibilities included:
Troubleshooting and effecting repairs, overhaul of major and minor engine, transmission etc. units
Carrying out regular scheduled maintenance
Reporting customer grievances to works manager and following up on the same.
Duration October 1990 to September 1991
Designation Transport Supervisor
Castellino Travels is a medium sized Transport Company having a fleet of over 40 buses contracted for the transportation of employees to various companies in the Navi Mumbai and Panvel industrial Zone area. As a Supervisor my responsibilities included:
Reporting to the manager/proprietor and led a team of 22 technicians and drivers.
Passing on constructive feedback from contracted company employees and management on running and scheduling of vehicles to team and manager.
Creating attendance and shift roster for the team. 6
Coordinating the Running of vehicles on time and meeting stringent time schedules as required by contracted company from site.
Taking responsibility in case of accidents, break downs or any unforeseen incidents and compiling the paper work for insurance or legal formalities.
Duration July 1989 to September 1990
Designation Works Supervisor
Rao Motors is a medium size garage based in chembur, Mumbai engaged in the servicing and maintenance business of Indian and imported cars. As a Supervisor my responsibilities included:
Attending to client complaints, preparing of job cards and deciding on time schedule for job completion.
Designating work to service staff, supervising the same and follow ups.
Reporting progress to manager and updating clients of the same.
Preparation of quotations and bills.
1 yr apprenticeship at Larsen & Toubro’s, Powai as a Motor Mechanic from 1988 – 89
100 hrs insurance agents training from National Insurance Company to gain in depth knowledge of the workings of insurance underwriting and necessary legal and procedural formalities for claims.
3 day workshop by 3D Paint Technologies on the latest process of paint application technologies.
level – (Mumbai 1984)
level (science) - (Mumbai 1986)
Industrial Training – (Mumbai1986-89)
Graduation (B.A.) (Mumbai University in 2004- 07)
MS- Office – (NIIT, Mumbai)
Certification in 2K paint application process for Automobiles. Certification in Automobiles Insurance and Claims process. Course in Real Estate Management – (From Accommodation Times- 6 Month correspondence - 2007)
Date of Birth 10
Marital Status Married
Languages Known: English & 5 Regional ( Marathi, Hindi, Gujarati and Konkani)