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Accounting Customer Care

Edmonton, AB, Canada
December 29, 2020

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Angela Brinkman


587-***-**** (cell)


#*, ***** – 124 Street NW, Edmonton, Alberta T5M 0K5 Key Skills

Proficient or familiar with a variety of computer programs, including: Oracle 11i and R12,

CU, JD Edwards

TaxPrep, Profile,


Simply Accounting,



Jazz-It, T-Value,

Word, Excel,

Access, Outlook,

GetPaid, Servitrax




QuickBooks, MYOB,


PACS, Doc-It, TPS Lotus Notes, Client



2016 to 2019 Annual training for WHMIS 2015 certification - safety measures for gas industry 1996 to 2011 Video Tax News Inc – Annual Personal Tax Update Seminar Various software courses

1992 to 1994 Northern Alberta Institute of Technology – Accounting program Edmonton, Alberta

1990 to 1992

Augustana University College – English major

Camrose, Alberta

Work Experience

Kastner Auctions

Accounting & Payroll Technician – Medical leave contract Full cycle trust accounting for a consignment auction house during a full ownership change and year-end processes

October 2020 to December 2020

Edmonton, Alberta

Weekly 50-180 consignor pay-outs for 2-7 auctions per week Bi-weekly payroll for 25+ and HR duties

Daniel Proehl, CPA

Accounting Technician – Maternity Leave April 2019 to May 2020 Notice to reader engagement for the following industries; Edmonton, Alberta Construction, Small-scale manufacturing

Investment-focused firms, small

Multi-year ends to close of business

Commercial Rental Properties

Incorporating CAM audit results to 14 individual year ends and consolidated statements Assessment of in-house and externally prepared bookkeeping for accuracy reporting to management Praxair Canada Inc.

Customer Care Agent May 2016 to March 2019

Inbound accounts receivable file management Edmonton, Alberta Oversight of two general email addresses for agent assignment Management of inbound calls for two provinces

Management of customer portfolios in the industrial and medical fields Processing credit card payments

Document support requests & account reconciliations Data entry of supported credits/re-bills and general account maintenance Transitioned from DOS-based Computers Unlimited to Windows-based JD Edwards Coordinated review and correction of a multi-million dollar contract effecting 220+ accounts between sales, pricing, account set up and data entry processes

Romonofsky & Associates

Accounting Technician – seven week contract March 2016 to April 2016 managed a set portfolio of 100+ tax returns to completion Edmonton, Alberta returns assigned included reporting multijurisdictional earnings Air Liquide Canada

Accounts Receivable Agent June 2012 to January 2016 Managed portfolios that averaged 3,500 customer accounts Edmonton, Alberta Ensured file set-up accuracy to allow quick processing and payment of invoices Worked with supply chain to track deliveries and returns Educated customers on products delivered and services available Reconciled rented asset balances working with customers and co-workers Determined root-cause of billing adjustments to reduce or eliminate re-occurrences Providing partnered customer service back-up to a multi-province 15 member regional AR team Mentored several AR agents and temps as well as salesmen Coordinated with bankruptcy trustees to collect outstanding balances and return of rented assets Adopting GetPaid collections software on a national level and Oracle upgrade from DOS 11i to Windows R12 on a continental scale

Alltax & Accounting Inc.

Personal Tax Manager (3 month contract) February to April 2012 Established file management system for T1 processing 400+ returns Sherwood Park, Alberta Adopting Client Tracks to track file progress

Converting files from Cantax to Profile

Designed cover letters for multiple years and situations Training 2 technicians in T1 preparation

Responding to information request letters from CRA Penny M. Fair & Co (Has since been purchased by Gallo & Company) Accounting Technician September 2011 to February 2012 Mentoring 3 junior technicians; Sherwood Park, Alberta Client relations maintenance

Not-for-profit compilations and bookkeeping support Coordinated payment schedule with CRA Collections for corporate client Guided two clients through process of starting their own consulting businesses Supervision of bookkeeping staff member;

management of full-cycle accounting for various companies maintenance of payroll and GST reporting

Volunteered at Business Link as on-site Accounting Advisor as company representative Hawkings Epp Dumont, LLP (since rebranded to Matrix Group LLP) Accounting Technician July 2006 to September 2011

Estate return preparation Edmonton, Alberta

lead tech in one involving company shares, substantial portfolio Prepared one section 85 rollover for a construction company with $2 Million in sales and 15 staff Lead tech in a proprietorship's incorporation with $300,000+ gross sales for significant tax savings Payroll preparation and support for 1 to 15 employees in automated and manual systems Personal tax projections for several clients with multiple revenue streams; Assisted clients though GST and payroll audits successfully Complex corporate tax returns involving capital gain reserves and income inclusions Company registration with CRA and activation of business numbers for tax, GST and payroll Mentoring 8 junior technicians and 2 CASB students; Preparation of non-resident tax return with foreign income for professor on sabbatical in China A Glen Brinkman Professional Corporation

Accounting Technician September 1995 to June, 2006 Year-end files on a notice to reader and review engagement basis; Edmonton, Alberta Clients included but not limited to construction, rental, lawyers, doctors, retail, farm, oil & gas industry Files averaged $100,000 to $4 million in gross revenues Several files with parent and multiple inter-connected related subsidiary companies Personal and corporate tax returns with complexities such as; Personal returns involving several proprietorships Corporates with Capital dividends, related subsidiaries T4 & T5 returns for 1 to 20 staff members & shareholders Preparation of GST/HST, WCB and Annual returns

Manual and computer-based bookkeeping;

On-site and remote bookkeeping support;

One-on-one needs-based bookkeeping instruction and ongoing support; Forensic analysis of client records to isolate unauthorized withdrawals Volunteer and Community

Clymont Community


– volunteer caterer for over 30 years

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