Betty Sperry

Dedicated and dependable customer service professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Highly motivated individual with strong skills, attention to detail, and a solid background looking to obtain a position with your company.

Residential Manager at VOCA OF INDIANA LLC

LOUISVILLE Kentucky

Dec 2018 Current

Analyzed and evaluated monthly financial statements. Developed rapport to create safe and trusting environment for care. Responded to messages and inquiries from various parties and used well developed active listening and open ended questioning skills to promote quick issue resolution. Updated patient files with current information about vitals, behaviors and other data relevant to daily treatment planning.

Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.

Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.

Consulted with different healthcare disciplines to offer important mental health support to mentally and physically disabled patients.

Promoted health and wellness in mentally and physically disabled patients by providing caring emotional support and encouragement.

Completed entries in log books, journals and care plans to document accurately report patient progress. Assisted clients in any way necessary to facilitate independence and well being. Administered medication as directed by physician.

Ensured safety and well being of each patient in alignment with care plan. Maintained clean, safe and well organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Worked to improve and enhance patient lives through effective and compassionate care. Supervised daily activities and provided assistance when needed. Assisted staff members during emergency situations while maintaining professionalism and observational skills.

adi0jy@r.postjobfree.com South Whitley, IN, 46787 607-***-**** Professional Summary

Work Experience

Worked with mentally and physically disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.

Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.

Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities

Direct Support Professional at VOCA OF INDIANA LLC LOUISVILLE Kentucky

Oct 2014 Current

Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.

Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.

Consulted with different healthcare disciplines to offer important mental health support to mentally and physically challenged patients.

Updated patient files with current information about vitals, behaviors and other data relevant to [Job title] treatment planning.

Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Maintained clean, safe and well organized patient environment. Developed rapport to create safe and trusting environment for care. Supervised daily activities and provided assistance when needed. Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician.

Assisted disabled clients in any way necessary to facilitate independence and well being., Assistant Manager at Nationwide Credit, INC

Endicott NY

Jun 2012 Sep 2014

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Established and optimized schedules to keep coverage and service in line with forecasted demands. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Supported staff development and goal attainment by focusing on skill development and job satisfaction. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Monitored employee performance and developed improvement plans. Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Kept work areas clean, organized and safe to promote efficiency and team safety. Onboarded new employees, including training, mentoring and new hire documentation. Supervised team of 15 30 employees and provided feedback on performance. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Provided current employees options for additional training opportunities. Maintained positive customer relationships by responding quickly to customer service inquiries. Communicated with managers of other departments to maintain transparency. Trainer, Quality Assurance Monitor, Supervisor, Cu at Nationwide Credit, INC Endicott NY

Sep 2000 Jun 2012

Identified and proactively solved internal problems related to employee turnover by revamping training approaches.

Tracked attendance and progress against goals for each participant. Mentored new hires, resulting in stronger staff development and increased productivity. Eliminated process gaps by implementing new methods of standardized training. Recognized and tapped talented staff to fill key positions and maximize productivity. Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Scheduled and taught in class and online courses to increase learning opportunities. Regents Diploma/1990

Harpursville High School Harpursville, NY, USA

Education

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