MARIA T. BACCHUS
Orlando, Florida 32824
Cell Phone: 407-***-****
Email: adi0j9@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Hilton Vacation Club 02/08-08/09
Position: Inbound Sales
Position in-bound sales
Taking in bound calls and selling timeshare vacation packages
Took over other associates calls in order to close the sale
Managed Heavy call volume
Helped with team time schedules
Trained temporary associates to take over flow of calls
Assisted in a supervisory manner for the night shift
Booked dates and handled customer service calls as needed
Data entry
Tempus Resorts., Orlando Florida 3/07- 12/07
Position: Assistant Sales Manager
Managed a team on average of 25 associates in vacation sales to Orlando.
TO”d ( take over) calls for my representatives
Monitored, counseled, trained, motivated, administered disciplinary performance management, and empowered my team to make memorable vacation experiences for our guests.
Kept score cards, kept track of E-Time, held meetings and had one to one training when necessary.
Monitored hours per package and sales performance and handled any and all customer service concerns.
Wyndhan Resorts 02/07-03-07
Position: Outbound vacation Sales
Marriott Vacation Club Intl., Orlando Florida 07/19/1999 –02/05/2007
Position: Vacation Sales/ Lead Vacation Planner
Manager: Linda Hitchcock
Vacation sales/Telemarketing Inbound and outbound warm calls, customer service issues, activations, Owner Referral,
"Lead supervisor" for 4 years where I did payroll, meetings, training of new hires on11 sites including the computer, ran the team in the absence of my ASM, monitored call volume to avoid “Dropped Calls”, team site testing, monitoring, scheduling and progress reports, fixing “kick backs” which lowered the refund rate.
Motivated the team to reach our goals, recapped, took over calls in order to pull the credit cards, and remained in the top three while doing all of my other duties.
APPS 01/200*-**-**-****
1850 Lee Road
Winter park Fl 32789
Position: Independent Medical examiner
Manager: Penny Anderson
Job Duties:
Scheduling clients for insurance exams
taking medical history
Vitals, Phlebotomy, EKG,
Making sure paper work is correct before faxing to company agent
Spinning down blood and separating serum
Preparing specimens for shipment and ups/fed ex pick up
Porta medic Examiner 01/02-02/26/04
1040 woodcock Rd Ste 260
Orlando, Fl 32803
Position: Independent Mobile medical Examiner
Manager: Marlene- Owner
Job Duties:
Scheduling clients for insurance exams
taking medical history
Vitals, Phlebotomy, EKG,
Making sure paper work is correct before faxing to company agent
Spinning down blood and separating serum
Preparing specimens for shipment and ups/fed ex pick up
Chiropractic and Rehab Dr. Ian Rodriguez 10/19/01-2/20/02
Job duties:
Billing, personal injury, worker’s comp, Medical
Prepared all mail to be certified and taken to post office
Assisting with patients but setting them up on various therapy machines
Florida Hematology and Oncology, Orlando, Florida 8/8/99 - 4/2001
Position: Admin. Billing/collections/ 4 Lake County practices
All aspects of billing, Medical, patient, and electronic. Called on claims,
reviews,
Worked the AR report, post checks, and made deposits,
Dr. Armando Rego, M.D. Orlando, Florida 12/01/98- 8/1/99
Position: Office Manager / Referral Coordinator
Answer busy phones, log incoming labs and attach them to the appropriate charts
call in prescriptions, give patients their labs, assist doctor with female exams, EKG's, Phlebotomy, take blood pressures, all HMO referrals,
Pre-certifications, non-formulary drug overrides, arrange home health and care for patients.
Fill in for any missing employee, organize office procedures and oversee all
aspects of the office in order to maintain efficiency.
Deal with any problems that patients or employees may incur throughout the day.
Dr. Neil R. Newberg, M.D., P.A., Orlando, Florida 6/30/97-11/98
Position: Office Assistant/Billing
Electronic Medicare and Insurance billing.
Call on outstanding claims, patient billing, collections, post checks, AR reports, call in prescriptions, answer phones, make and confirmed appointments,
Assist Doctor occasionally, with EKG's, medical records, entered procedure and ICD-9 codes occasionally, file, pull charts for the next week.
Worked on the Medical Manager system.
Allied Clinical Lab/Lab Corp. of America, Orlando, Florida 1994-6/30/97
Position: Phlebotomist/Patient Service Technician
Answered phones,
Performed Phlebotomy skills in nursing Homes, a client office, as well as patient homes, along with S.T.A.T. draws and transported specimens to the hospital.
Processed specimens,
Supply inventory, as well as, data entry on "Host System." For Lab Corp. of America,
Solely operated a draw station, which included drug screens, reporting results and heavy patient contact.
Regency Medical Center, Orlando, Florida 1993
Position: Insurance Billing
Answered phones, insurance and patient billing,
Accounts Receivable, follow up billing, called on over due claims dealt with collections, verified worker's compensation claims, heavy patient contact, and worked on Medical Manager.
Dr. Harvey Etess, East Meadow, New York, NY 08/92-11-92
Position: Medical Assistant
Heavy patient contact, tested urine and blood specimens, Venipuncture, EKG's and assisted doctor. Accepted payments, dealt with prescriptions and Medicare forms.
Set up and developed x-rays as well as, calibrated them. In charge of inventory and ordered supplies, maintained an even flow of patients.
American Para Professional Systems, Bayside, New York 04/91-09-92
Position: Medical Assistant
Scheduled appointments with clients for medical insurance exams.
Performed exams, which involved medical history, blood pressure, pulse, venipuncture, urine samples and EKG's on occasions.
Prepared samples for shipping, by spinning blood specimens.
Dealt with Federal Express and Airborne. Kept my own bookkeeping and accounting. Reported to my office daily.
Drekter Medical Lab, New York, NY 10/88-03/91
Position: Office Manager
Medical insurance, patient and follow up billing. Accounts Receivable,
Worked on IBM personal computer as well as, going through the mail.
Answered phones, heavy patient contact and dealt with Pitney Bowes stamp machine.
Took blood on occasion, assisted in lab testing, prepared specimens for shipping.
Reported and received results. Inventory, dealt and solved daily office problems, organized workload, covered office positions/messenger duties when necessary.
-2- (MTB)
EDUCATION:
Mid-Florida Tech.- Real Estate course cert. 5/11/2001
Orlando, Florida
Millard South High 1982-1985
Omaha, Nebraska 68137
Mount Saint Ursula 1981-1982
Bronx, New York 10458
Phlebotomy and EKG Technician 1990
Counselor Leader Ship Course at Marriott Vacation Club 3/3/2005
Empathic Sales Course Marriott 2004
REFERENCES Furnished upon request.
ACOMPLISHMENTS
For the last 3 years I have received the Sapphire award for outstanding marketing performance.
March 3, 2005 Graduated from “ Counselor Leadership”
Received “ The way to go award” for providing “ Remarkable Service” to our guests
2005 Received the “ R.O.I” award (return on investment) this was for reducing our abandon call rate for the first Quarter of 2005, which was our busy season from 18% to 1.22%.
Through my years with Marriott Vacation Club I have also received various other awards such as “ Top three performer”, “ Self Development”, “ Guest relations” and “ Team Culture”
Graduated from the sales training program entitled E.S.P (Empathic Sales Process).
Received several “ Encourage the Heart” Crown cards for going above and beyond my job duties.