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Manager Medical Assistant

Orlando, FL, 32801
December 29, 2020

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*** ****** ******

Orlando, Florida 32824

Cell Phone: 407-***-****



Hilton Vacation Club 02/08-08/09

Position: Inbound Sales

Position in-bound sales

Taking in bound calls and selling timeshare vacation packages

Took over other associates calls in order to close the sale

Managed Heavy call volume

Helped with team time schedules

Trained temporary associates to take over flow of calls

Assisted in a supervisory manner for the night shift

Booked dates and handled customer service calls as needed

Data entry

Tempus Resorts., Orlando Florida 3/07- 12/07

Position: Assistant Sales Manager

Managed a team on average of 25 associates in vacation sales to Orlando.

TO”d ( take over) calls for my representatives

Monitored, counseled, trained, motivated, administered disciplinary performance management, and empowered my team to make memorable vacation experiences for our guests.

Kept score cards, kept track of E-Time, held meetings and had one to one training when necessary.

Monitored hours per package and sales performance and handled any and all customer service concerns.

Wyndhan Resorts 02/07-03-07

Position: Outbound vacation Sales

Marriott Vacation Club Intl., Orlando Florida 07/19/1999 –02/05/2007

Position: Vacation Sales/ Lead Vacation Planner

Manager: Linda Hitchcock

Vacation sales/Telemarketing Inbound and outbound warm calls, customer service issues, activations, Owner Referral,

"Lead supervisor" for 4 years where I did payroll, meetings, training of new hires on11 sites including the computer, ran the team in the absence of my ASM, monitored call volume to avoid “Dropped Calls”, team site testing, monitoring, scheduling and progress reports, fixing “kick backs” which lowered the refund rate.

Motivated the team to reach our goals, recapped, took over calls in order to pull the credit cards, and remained in the top three while doing all of my other duties.

APPS 01/200*-**-**-****

1850 Lee Road

Winter park Fl 32789

Position: Independent Medical examiner

Manager: Penny Anderson

Job Duties:

Scheduling clients for insurance exams

taking medical history

Vitals, Phlebotomy, EKG,

Making sure paper work is correct before faxing to company agent

Spinning down blood and separating serum

Preparing specimens for shipment and ups/fed ex pick up

Porta medic Examiner 01/02-02/26/04

1040 woodcock Rd Ste 260

Orlando, Fl 32803

Position: Independent Mobile medical Examiner

Manager: Marlene- Owner

Job Duties:

Scheduling clients for insurance exams

taking medical history

Vitals, Phlebotomy, EKG,

Making sure paper work is correct before faxing to company agent

Spinning down blood and separating serum

Preparing specimens for shipment and ups/fed ex pick up

Chiropractic and Rehab Dr. Ian Rodriguez 10/19/01-2/20/02

Job duties:

Billing, personal injury, worker’s comp, Medical

Prepared all mail to be certified and taken to post office

Assisting with patients but setting them up on various therapy machines

Florida Hematology and Oncology, Orlando, Florida 8/8/99 - 4/2001

Position: Admin. Billing/collections/ 4 Lake County practices

All aspects of billing, Medical, patient, and electronic. Called on claims,


Worked the AR report, post checks, and made deposits,

Dr. Armando Rego, M.D. Orlando, Florida 12/01/98- 8/1/99

Position: Office Manager / Referral Coordinator

Answer busy phones, log incoming labs and attach them to the appropriate charts

call in prescriptions, give patients their labs, assist doctor with female exams, EKG's, Phlebotomy, take blood pressures, all HMO referrals,

Pre-certifications, non-formulary drug overrides, arrange home health and care for patients.

Fill in for any missing employee, organize office procedures and oversee all

aspects of the office in order to maintain efficiency.

Deal with any problems that patients or employees may incur throughout the day.

Dr. Neil R. Newberg, M.D., P.A., Orlando, Florida 6/30/97-11/98

Position: Office Assistant/Billing

Electronic Medicare and Insurance billing.

Call on outstanding claims, patient billing, collections, post checks, AR reports, call in prescriptions, answer phones, make and confirmed appointments,

Assist Doctor occasionally, with EKG's, medical records, entered procedure and ICD-9 codes occasionally, file, pull charts for the next week.

Worked on the Medical Manager system.

Allied Clinical Lab/Lab Corp. of America, Orlando, Florida 1994-6/30/97

Position: Phlebotomist/Patient Service Technician

Answered phones,

Performed Phlebotomy skills in nursing Homes, a client office, as well as patient homes, along with S.T.A.T. draws and transported specimens to the hospital.

Processed specimens,

Supply inventory, as well as, data entry on "Host System." For Lab Corp. of America,

Solely operated a draw station, which included drug screens, reporting results and heavy patient contact.

Regency Medical Center, Orlando, Florida 1993

Position: Insurance Billing

Answered phones, insurance and patient billing,

Accounts Receivable, follow up billing, called on over due claims dealt with collections, verified worker's compensation claims, heavy patient contact, and worked on Medical Manager.

Dr. Harvey Etess, East Meadow, New York, NY 08/92-11-92

Position: Medical Assistant

Heavy patient contact, tested urine and blood specimens, Venipuncture, EKG's and assisted doctor. Accepted payments, dealt with prescriptions and Medicare forms.

Set up and developed x-rays as well as, calibrated them. In charge of inventory and ordered supplies, maintained an even flow of patients.

American Para Professional Systems, Bayside, New York 04/91-09-92

Position: Medical Assistant

Scheduled appointments with clients for medical insurance exams.

Performed exams, which involved medical history, blood pressure, pulse, venipuncture, urine samples and EKG's on occasions.

Prepared samples for shipping, by spinning blood specimens.

Dealt with Federal Express and Airborne. Kept my own bookkeeping and accounting. Reported to my office daily.

Drekter Medical Lab, New York, NY 10/88-03/91

Position: Office Manager

Medical insurance, patient and follow up billing. Accounts Receivable,

Worked on IBM personal computer as well as, going through the mail.

Answered phones, heavy patient contact and dealt with Pitney Bowes stamp machine.

Took blood on occasion, assisted in lab testing, prepared specimens for shipping.

Reported and received results. Inventory, dealt and solved daily office problems, organized workload, covered office positions/messenger duties when necessary.

-2- (MTB)


Mid-Florida Tech.- Real Estate course cert. 5/11/2001

Orlando, Florida

Millard South High 1982-1985

Omaha, Nebraska 68137

Mount Saint Ursula 1981-1982

Bronx, New York 10458

Phlebotomy and EKG Technician 1990

Counselor Leader Ship Course at Marriott Vacation Club 3/3/2005

Empathic Sales Course Marriott 2004

REFERENCES Furnished upon request.


For the last 3 years I have received the Sapphire award for outstanding marketing performance.

March 3, 2005 Graduated from “ Counselor Leadership”

Received “ The way to go award” for providing “ Remarkable Service” to our guests

2005 Received the “ R.O.I” award (return on investment) this was for reducing our abandon call rate for the first Quarter of 2005, which was our busy season from 18% to 1.22%.

Through my years with Marriott Vacation Club I have also received various other awards such as “ Top three performer”, “ Self Development”, “ Guest relations” and “ Team Culture”

Graduated from the sales training program entitled E.S.P (Empathic Sales Process).

Received several “ Encourage the Heart” Crown cards for going above and beyond my job duties.

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