Customer Service Representative

DELLA JOHNSON

*** ***** ****** *********, ** ****4 907-***-**** *************@*******.***.

SEEKING EMPLOYMENT AS A CUSTOMER SERVICE REPRESENTATIVE

HIGHLIGHTS EXPERTISE

More than 10 years professional experience working as a Customer Service Representative in the medical field

Excellent customer service and interpersonal skills; ability to work with diverse personalities

Possess the ability to multi-task and prioritize in highly stressful situations

Exceptional administrative abilities and possess a high level of experience in filing, data entry, working with computers, multi-line phone, fax machines, and other office equipment

Excellent communication skills; able to convey information in an effective manner

Administrative

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Open, sort and route incoming mail, answered correspondence and prepared outgoing mail

Set up filing systems, audit files to ensure accuracy of clients daily

Created reports, record and proofread data and other information such as records and reports

Reviewed files up to 50 charts per day in a database of thousands, records, and other documents to obtain information to respond to requests and research

Kept all records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Inventory logs for accountability of customers valuables

PROFESSIONAL EXPERIENCE

Customer Service

Conferred with customers by telephone and in person to provide information about products and services

Operated office machines, such as photocopier and scanners, facsimile machines, voice mail systems, and personal computers

Communicated with customers, employees, and other individuals to answer questions, disseminate or explained information, took orders, and addressed complaints

Worked Multi Line Phone System, directed calls, messages and providing other service as necessary

Subject Matter Expert for disgruntled customers, problem solving/troubleshooting, handled angry or upset clients

Provided direct services for incapacitated adults and children, assess client needs

Provided appropriate service follow-up to ensure client needs are met

WORK HISTORY

Immediate Care Personal Care Taker April 2010-Sept 2016

State of Alaska Foster Parent March 2007- Oct 2019

State of Alaska Office Assistant II Nov 2012- June 2019

Providence Alaska Medical Center Customer Service Rep. Feb-1992- Jul 2009

Alaska Regional Hospital Admitting Representative Feb 1991- Apr 1992

Lamont Department Store Cashier Aug 1988- Dec 1991

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