Destiny Daniel

Phenix City, AL, *****

706-***-****

adi0gd@r.postjobfree.com

Employment History

Rivertown Buick GMC

Customer Solutions Manager

Columbus, Georgia

January 2019 - Present

Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Prepared and processed contracts and order forms for new and existing customers Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions Greeted incoming customers and provided expert sales and service to drive revenue with identifying and pursuing leads and establishing rapport with new clients Fostered relationships with customers to expand customer base and enhance loyalty and retention Implemented comprehensive needs assessment mechanisms to identify demand for products and services Listened to customers to understand needs and refer to optimal services Rivertown Buick GMC

Sales Consultant

Columbus, Georgia

May 2018 - January 2019

Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs

Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge

Developed professional sales presentations to creatively communicate product quality and market comparisons

Maintained productive relationships with existing customers through exceptional follow-up after sales Provided advice to customers regarding suitable product selection AFNI

Sales Agent

Opelika, Alabama

August 2016 - April 2017

Answered incoming chat calls to provide information about products, services, policies and promotions Provided every customer with professional and polite support for sales and service needs Prepared and updated customer records

Supported pricing schedules for quotes, promotions and specials Identified new business through leads generation

Walked customers step by step through process orders Answered any question or concerns a customer may have Dollar General

Sales Associate

Phenix City, Alabama

December 2014 - July 2016

Professional Skills

Education

Stocked, priced and set inventory

Answered and assisted customers in a timely manner Operated the cash register along with greeting guest to products Provided full product knowledge to the best of my ability Scan items, processed payments, provide change and bag items. Data Entry

Customer Care

Account Management

Sales

Customer Service

Issue Resolution

Account Reconciliation

Customer Relationship Management

Data Analytics

Chattahoochee Valley Community College

General Studies

Phenix City, Alabama

Deferred August 2015

Deferred college to work full time

Russell County High School

High School Diploma

Seale, Alabama

Graduated May 2015

Advanced Diploma

Graduated with 4.0 GPA

HOSA Certificate

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