Manager Assistant
Resume:
CONTACT
**********@*****.***
Duncan, BC V9L 2C4
SKILLS
Product and service knowledge
Staff development
Business development understanding
Project management abilities
Microsoft Office expertise
Excel expertise
Google expertise
Staff training and development
Customer rapport
Time Management
EDUCATION AND TRAINING
06/2005
High School Diploma
Cameroon Protestant College
10/2010
BBA - HUMAN RESOURCE/ PROJECT MANAGEMENT
The UNIVERSITY OF BUEA.
BUEA. REPUBLIC OF CAMEROON
MBA - PROJECT & FINANCIAL MANAGEMENT
AUSTRALIAN INSTITUTE OF BUSINESS
AUSTRALIA, ADELAIDE CITY
SUMMARY
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
EXPERIENCE
Assistant Manager
ZAMOLA ENTERPRISES LTD Duncan, BRITISH COLUMBIA
02/2018 - Current
Planned and prepared workflow schedules, delegating tasks for the 10-member team.
Oversaw team development according to industry service standards to further customer loyalty.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Assist the manager in evaluating employee performance and cultivating improvement initiatives.
Collaborate with manager to develop strategies for achieving work and profit goals.
Improve efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Train team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 99%.
Supervisor
One janitorial Victoria, BRITISH COLUMBIA
06/2017 – 09/2020
As a weekend supervisor, i carry out the following activities;
Make sure the weekend crew Complied with company policies, objectives and goals in terms of janitorial services.
Establish and enforces clear goals to keep employees working collaboratively.
Perform minor equipment repairs to keep jobs on task and notified the maintenance department of major machinery failures.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in the field.
Create a training manual for all weekend employees to use as a reference guide.
Ensure that the company's health and safety rules are adhered to according to company health and safety policies.
Monitored equipment, checked supplies and coordinated workforce to meet expected demand.
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SAMUEL DEFANG
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