CONTACT

adi0eo@r.postjobfree.com

250-***-****

Duncan, BC V9L 2C4

SKILLS

Product and service knowledge

Staff development

Business development understanding

Project management abilities

Microsoft Office expertise

Excel expertise

Google expertise

Staff training and development

Customer rapport

Time Management

EDUCATION AND TRAINING

06/2005

High School Diploma

Cameroon Protestant College

10/2010

BBA - HUMAN RESOURCE/ PROJECT MANAGEMENT

The UNIVERSITY OF BUEA.

BUEA. REPUBLIC OF CAMEROON

MBA - PROJECT & FINANCIAL MANAGEMENT

AUSTRALIAN INSTITUTE OF BUSINESS

AUSTRALIA, ADELAIDE CITY

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

EXPERIENCE

Assistant Manager

ZAMOLA ENTERPRISES LTD Duncan, BRITISH COLUMBIA

02/2018 - Current

Planned and prepared workflow schedules, delegating tasks for the 10-member team.

Oversaw team development according to industry service standards to further customer loyalty.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Directed and led employees, supervising activities to drive productivity and efficiency.

Delegated daily tasks to team members to optimize group productivity.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Assist the manager in evaluating employee performance and cultivating improvement initiatives.

Collaborate with manager to develop strategies for achieving work and profit goals.

Improve efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Train team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 99%.

Supervisor

One janitorial Victoria, BRITISH COLUMBIA

06/2017 – 09/2020

As a weekend supervisor, i carry out the following activities;

Make sure the weekend crew Complied with company policies, objectives and goals in terms of janitorial services.

Establish and enforces clear goals to keep employees working collaboratively.

Perform minor equipment repairs to keep jobs on task and notified the maintenance department of major machinery failures.

Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in the field.

Create a training manual for all weekend employees to use as a reference guide.

Ensure that the company's health and safety rules are adhered to according to company health and safety policies.

Monitored equipment, checked supplies and coordinated workforce to meet expected demand.

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SAMUEL DEFANG

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